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Customer Success Jobs in Decatur, GA (NOW HIRING)

Finastra

Customer Success Director

Atlanta, GA

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

QGenda

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...

3E

Customer Success Manager

Atlanta, GA · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

QGenda

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...

Allegion

Customer Success Specialist

Alpharetta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...

Avolution

Customer Success Manager

Atlanta, GA · Remote

ABOUT THE ROLE Were looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. Youllmanage your ownaccounts focusedon driving retention, expansion, and true customer ...

Avolution

Customer Success Manager

Atlanta, GA

ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. You'llmanage your ownaccounts focusedon driving retention, expansion, and true customer ...

Avolution

Customer Success Manager

Atlanta, GA · On-site

ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

$70K - $90K/yr

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Decatur, GA

Customer Success information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer success in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Customer Success roles often pay between $15 and $30 per hour, so earning $2000 weekly typically requires working around 67 hours at the higher end of this range. To increase earnings, professionals can develop strong communication and problem-solving skills, gain relevant certifications, and seek positions with performance-based bonuses or commissions, especially in SaaS or tech companies that value customer retention and upselling. Working efficiently and building expertise can help maximize income within a remote customer success environment.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a typical CSM salary?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may start at lower salaries, while those with specialized skills or in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions.

What jobs pay 4000 a week without a degree?

Customer Success roles typically do not pay $4,000 a week without significant experience or seniority. High-paying jobs that can reach this level without a degree often include sales, real estate, or specialized trades like certain construction or technical roles, but these usually require skills, certifications, or a strong track record rather than formal education. Most roles paying this amount are either commission-based or require extensive experience.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success is a role focused on helping clients achieve their desired outcomes with a company's products or services. It involves building relationships, onboarding new customers, providing support, and ensuring customer satisfaction to promote retention and growth. Professionals in this role often use CRM tools and require strong communication and problem-solving skills.
What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Customer Success jobs in Decatur, GA? For Customer Success jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Decatur, GA look for? The top searched job categories for Customer Success jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success jobs? Cities near Decatur, GA with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager

Canary Hiring Technologies

Atlanta, GA

$70K - $95K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 27 days ago

Job description

Customer Success Manager - First Customer Success Hire | Software Startup
$70,000 - $95,000/year + Bonus
Hybrid in Atlanta | Full-time
HR Tech | SaaS | Customer Success
About the Role
Join our fast-growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover and hire better talent using our innovative platform. Ground-floor opportunity with significant career growth potential.
Compensation & Benefits:
Competitive salary: $70,000 - $95,000 based on experience
Performance Bonus
Health, dental, and vision insurance
PTO
Work Environment:
Hybrid work environment, but strong preference for candidates who live close enough to walk, bike or scooter to the office. We will help the successful candidate move near to the office.
3 days in the office are expected. Most of us are here 4 or 5 days. Friday is Fun Shirt Friday.
Fast-paced startup culture
Growth Opportunities:
Shape the customer success function from day one
Direct access to founders and leadership team
Potential to build and lead a team as we scale
Exposure to all aspects of startup operations
About Our Company
We're a software startup transforming how employers hire and retain top talent. Our platform combines data analytics with proven engagement strategies to help companies build stronger teams and reduce costly turnover.
Company Culture
Customer-first mindset in everything we do
Data-driven decision making
Transparency and open communication
Ownership and accountability
Fast learning and continuous improvement
Our Recruiting Process:
1. A person will review your resume'
2. Those who pass the first screen will receive an AI interview call to ask about basic screening questions.
3. Those who pass the second screen will receive a video interview about specific customer success topics.
4. The next step will be a person to person interview conducted over the web.
5. The final step is an in person office interview.
Thank you for considering Canary Hiring Technolgoies and good luck!

Requirements/Responsibilities

Key Responsibilities
Manage customer relationships from onboarding through renewal.
Drive product adoption and ensure customers achieve hiring and retention goals.
Build customer success processes, playbooks, and training materials from scratch.
Analyze customer data to identify trends and improvement opportunities.
Partner with Sales, Product, and Engineering teams on customer feedback.
Create and track success metrics (NPS, retention, adoption rates, ROI).
Identify upsell and expansion opportunities within existing accounts.
Required Qualifications
3+ years in customer success, account management, or client-facing B2B roles
SaaS experience required
Proven track record managing multiple accounts and driving retention
Strong communication and relationship-building skills
Proficient with CRM systems and data analysis tools
Bachelor's degree
Preferred Qualifications
B2B SaaS customer success experience
HR technology or talent acquisition software background
Experience building CS processes at early-stage companies
Familiarity with people analytics or employee engagement platforms
Bonus, experience with AI agents

Special Instructions

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a optionally a Cover Letter.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

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