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Customer Success Jobs in Decatur, GA (NOW HIRING)

SpendHQ

Customer Success Manager

Atlanta, GA

Customer Success Manager About SpendHQ  SpendHQ is a fast-growing and dynamic Procuretech Scale-up with an incredible collaborative company culture. Our team is constantly innovating - we invented ...

TradePending LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Trimble

Customer Success Manager

Atlanta, GA

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

TradePending LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Tractian

Customer Success Manager

Atlanta, GA

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Trimble

Customer Success Manager

Atlanta, GA

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

Tractian

Customer Success Manager

Atlanta, GA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

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All JobsCustomer Success JobsCustomer Success Jobs in Decatur, GA

Customer Success information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Customer Success jobs in Decatur, GA? For Customer Success jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Decatur, GA look for? The top searched job categories for Customer Success jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success jobs? Cities near Decatur, GA with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Decatur, GA as of May 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.
Customer Success Manager

Customer Success Manager

SpendHQ

Atlanta, GA

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Customer Success Manager
About SpendHQ 
SpendHQ is a fast-growing and dynamic Procuretech Scale-up with an incredible collaborative company culture. Our team is constantly innovating – we invented performance management for procurement and we are a market leader and innovator in spend analytics. We provide procurement teams with the tools they need to drive value for their organization, and we have fun doing it. 
The SpendHQ SaaS solution has been on the market for over 10 years. Our clients are recognized market leaders from both mid-size organizations and large, multinational corporations. There are 20,000+ SpendHQ users across 500+ global clients. 
It is thanks to each of our employees that we are where we are today. We proudly have more over 100 team members in 10 countries with headquarters in both Atlanta and Lyon. But we are not stopping here. SpendHQ is taking on new challenges and we look forward to continuing to grow the company and team. 
Where would you fit in the team?  
As a Customer Success Manager you will be responsible for driving value realization for our customers, by helping achieve procurement goals and key measures of success. Acting as a trusted advisor and client advocate, the CSM works with each client in their assigned portfolio to define, measure, and achieve business objectives and strategic outcomes through the use of our solutions. If you are a self-starter with a track record of achieving objectives for your clients and a desire to work in a dynamic, entrepreneurial environment, we would love to hear from you.
What will your job entail?    
  • Product Knowledge: Develop deep understanding of SpendHQ solutions to enable customer trainings and value realization.
  • Portfolio Management: Plan and lead strategic conversations with key stakeholders to define and measure success criteria across whole customer journey within assigned portfolio.
  • Client Presentation: Present demos, trainings, and business reviews to small and large stakeholder groups.
  • Role Specialization: In addition to leading an assigned portfolio, specialize in one or multiple of the following client initiatives: Client Community Engagement, Solution Expertise (SI, PPM, etc.), CX Ops, among others.
  • Data Fidelity: Regularly update customer data repository to reflect account health, risk, and other key metrics.
  • Optimizing Customer Engagement and Growth: Focus on improving customer retention, identifying expansion opportunities for account management, and fostering customer advocacy to support Sales amp; Marketing efforts.
What experience and skills do you need to succeed?
The ideal candidate will demonstrate a consultative approach to working with end-users, Procurement and Finance executives, and internal teams. To be successful in this role, you will need to communicate clearly with all stakeholders, identify what is important, execute next steps, collaborate effectively with other teams, and focus on outcomes to create value for our team and customers. Procurement, strategic sourcing and/or corporate finance experience with a focus on opportunity identification from spend data as well as sourcing project management is preferred.
  • Education: Bachelor’s Degree
  • Knowledge amp; Experience: 3-5 years in a related client-facing role (e.g., Strategic Sourcing, Client Success, Account Management, Project Management, Consulting). Track record of delivering results in a Procurement, Procurement Consulting, or Procurement Digitization role preferred.
  • Digital Solutions: Comfort and experience with digital solutions and navigating large datasets.
  • Client Management: Strong client-facing skills.
  • Teamwork amp; Coordination: Deliver outcomes working in cross-functional team.
  • Self-direction: Multi-tasker, self-starter.
  • Success Management Experience: Previous client success management experience is preferred, but we will also invest in training procurement professionals.
  • Spendhq Experience: Pre-existing knowledge and use of Spendhq products is a plus.
  • Fluency in English (both written and spoken) as the primary working language.

Why do people love working at SpendHQ? 
At SpendHQ, we are: 
  • Stronger Together – Everyone plays an important role at SpendHQ. We deliver more success through shared goals and mutual support. We work diligently to break down silos and collaborate. 
  • People Focused – We care about those we work with and those we serve. We strive for strong results, but not at the expense of people. 
  • Our Best Every Day – We act with authenticity, integrity, dependability and empathy. We are transparent with clients and each other. We foster an environment full of humble, fun go-getters who approach every day as an opportunity to be their best. 
  • Customer Obsessed – Our customers are the reason for our success. We work hard to provide solutions that make their lives easier and help them achieve extraordinary things. 
  • Bold in Action – We believe in taking daring moves. We do everything with enthusiasm because we know our work is meaningful. 

What you need to know: 
Salary commensurate with experience. This is a full-time, salaried position with a competitive benefits package:
  • Unlimited PTO 
  • Parental leave 
  • 401(k) 
  • Health insurance 
  • Performance bonus  
  • Remote work policy  
  • Flexible working hours  
  • Equity Program  
  • Referral bonus 

The role reports to our US Customer Success Team Lead and collaborates closely with teams based in Atlanta and Lyon, France.

Atlanta is our preferred location, with a hybrid work arrangement at our U.S. headquarters, but we also offer flexible remote options for candidates based on the East Coast.
We are an equal opportunity employer and value diversity at our company. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other protected status. If you don’t meet every requirement but believe you would be a great fit, we encourage you to apply!
Important notice: All legitimate SpendHQ recruiting communications come only from email addresses ending in @spendhq.com and relate to roles posted on www.spendhq.com/careers/ 

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