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Customer Success Manager Govtech Jobs in Decatur, GA

Kiongroup

Senior Customer Success Manager

Atlanta, GA

$86K - $129K/yr

The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...

Kiongroup

Senior Customer Success Manager

Atlanta, GA · On-site

$86K - $129K/yr

The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Sinch

Customer Success Manager III

Atlanta, GA · Remote

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

New

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

New

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Showing results 1-20

All JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Decatur, GA

Customer Success Manager Govtech information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager govtech jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer success manager govtech in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Decatur, GA? For Customer Success Manager Govtech jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Decatur, GA look for? The top searched job categories for Customer Success Manager Govtech jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Manager Govtech jobs? Cities near Decatur, GA with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

Senior Customer Success Manager

Kiongroup

Atlanta, GA

$86K - $129K/yr

Full-time

Posted 8 days ago

Job description

Dematic is actively seeking multiple talented, passionate and strategic Senior Customer Success Managers in our Lifecyle Solutions & Services (LSS) organization. The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic solutions through proactive engagement, operational continuity, and strategic guidance. The Senior CSM acts as the single point of accountability for customer success, retention, and expansion while serving as the internal voice of the customer across Dematic.We offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be a salary of $86k - $129k at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do in This Role:

  • Proactively manage end-to-end customer lifecycle plans for assigned accounts. Provide full ownership during implementation, launch, and ongoing operations. Improve customer outcomes from Dematic products and services.

  • Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.

  • Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.

  • Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews. Serve as the primary advocate and internal representative of the customer.

  • Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.

  • Establish strong internal feedback loops from customers to relevant internal collaborators.

  • Maintain accurate and up-to-date customer contact information for effective notifications. Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts

  • Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.

What We're Looking For:

  • Bachelor's degree (or equivalent experience).

  • 3-5 years experince in customer success, account management, client services, customer support, or equivalent customer management. Material handling experience a plus.

  • Exceptional time management ability. Ability to thrive in a collaborative and multifaceted environment.

  • Proactive approach dedicated to customer success.

  • Strong customer focus and passion for helping clients succeed, with strong communication skills.

  • Strong organizational and communication skills. Proven track record to work both independently and collaboratively.

  • Ability to balance critical thinking with operational execution.

  • Analytical and process oriented, with an ability to analyze data and offer actionable insights.

  • Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly.

  • Ability to reduce issues to core elements and develop solutions using problem solving and analytical skills.

  • Ability to travel requirement to customer sites as needed (approximately 30%+).

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