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Customer Success Manager Govtech Jobs in Decatur, GA

Intuit

Customer Success Manager (Money)

Atlanta, GA

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Workday

Sr Customer Success Manager

Atlanta, GA

$108.20K - $192.20K/yr

About the Role Customer Success Managers at Workday plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.

Intuit

Customer Success Manager (Money)

Atlanta, GA

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions--including ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Workday, Inc.

Sr Customer Success Manager

Atlanta, GA · On-site

$108.20K - $192.20K/yr

About the Role Customer Success Managers at Workday plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Decatur, GA

Customer Success Manager Govtech information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager govtech jobs pay per year?

As of May 29, 2026, the average yearly pay for customer success manager govtech in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Decatur, GA? For Customer Success Manager Govtech jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Decatur, GA look for? The top searched job categories for Customer Success Manager Govtech jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Manager Govtech jobs? Cities near Decatur, GA with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in Decatur, GA as of May 2026, with employment types broken down into 2% As Needed, 94% Full Time, and 4% Contract. Highlights an 85% Physical, and 15% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.
Customer Success Manager I

Customer Success Manager I

Barracuda Networks Inc.

Alpharetta, GA • Hybrid

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

Job ID 27-0115
 
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. 
 
We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an equal opportunity employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. 
 
Envision Yourself at Barracuda
The Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.
  
What you’ll be working on: 
  • Owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
  • Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services.
  • Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda’s products/services.
  • Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda.
  • Builds and manages the customized product delivery to the customer’s technology environment.
  • Reaches out to customers proactively to offer support, share best practices, and provide value-added insights.
  • Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively.
  • Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
  • Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team.
  • Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions.
  • Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement. 
What you bring to the role: 
  • 3-5 years of experience in sales operations, account management, customer success or equivalent  
  • Bachelor’s or master’s degree in Sales, Business Administration or equivalent
  • Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.  
  • Hands-on experience with Customer Success tools (e.g., Gainsight) and CRM platforms.  
  • Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.  
  • Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills.  
  • Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.  
  • Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.  
  • Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
 
  • Equity, in the form of non-qualified options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits 
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