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Fractional Customer Success Jobs in Decatur, GA (NOW HIRING)

Hire Ventures

Operations & Client Success Lead

Atlanta, GA · On-site

$146K/yr

Since 2001, we have partnered with founders and leadership teams to provide Fractional HR, R ... Experience with HubSpot or CRM systems. * Familiarity with EOS, Ninety, Bloom Growth, or OKR ...

TriNet

Director, ASO Sales

Dunwoody, GA · On-site

... success with extraordinary HR. Don't meet every single requirement? Studies have shown that many ... Pricing, Risk, Legal, Product, Marketing, Customer Experience, and HR to support velocity in deal ...

TriNet

Director, ASO Sales

Dunwoody, GA · On-site

... success with extraordinary HR. Don't meet every single requirement? Studies have shown that many ... Pricing, Risk, Legal, Product, Marketing, Customer Experience, and HR to support velocity in deal ...

All JobsFractional Customer Success JobsFractional Customer Success Jobs in Decatur, GA

Fractional Customer Success information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do fractional customer success jobs pay per year?

As of Aug 4, 2026, the average yearly pay for fractional customer success in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a fractional customer success manager?

A Fractional Customer Success Manager is a professional who works with multiple companies on a part-time or contract basis to help improve customer satisfaction, retention, and growth. Unlike full-time employees, fractional customer success managers provide their expertise to several organizations, typically focusing on optimizing customer journeys, onboarding, and relationship management. This flexible arrangement allows businesses to access experienced talent without the commitment or cost of hiring a full-time staff member. It's ideal for startups and small businesses looking to scale their customer success efforts efficiently.

What are the key skills and qualifications needed to thrive as a fractional customer success manager, and why are they important?

To thrive as a Fractional Customer Success Manager, you need a strong background in account management, problem-solving, and customer relationship building, often supported by experience in SaaS or B2B environments. Familiarity with CRM platforms like Salesforce or HubSpot and customer success tools such as Gainsight or ChurnZero is typically required. Excellent communication, adaptability, and self-management skills set top performers apart in this flexible, client-facing role. These capabilities are crucial for driving client retention and satisfaction while efficiently managing multiple accounts across different organizations.

What is the difference between Fractional Customer Success vs Customer Success Manager?

AspectFractional Customer SuccessCustomer Success Manager
CredentialsRelevant experience, industry knowledge, possibly certificationsTypically requires a bachelor’s degree, customer success certifications often preferred
Work EnvironmentPart-time or contract basis, often remote, serving multiple clientsFull-time, in-house or remote, focused on a single company's customers
Employer & Industry UsageUsed by SaaS and tech companies to supplement teamsCommon in SaaS, tech, and service industries for ongoing customer engagement

In summary, Fractional Customer Success professionals work on a part-time or contract basis, managing multiple clients' customer success needs, while Customer Success Managers are full-time employees dedicated to a single company's customers. Both roles require relevant experience, but their work settings and commitments differ significantly.

How does a fractional customer success professional typically integrate with existing teams and processes?

A Fractional Customer Success professional usually works on a part-time or contract basis, collaborating closely with in-house teams to support customer retention and satisfaction goals. They often participate in regular team meetings, leverage the company’s CRM tools, and align with established customer communication workflows, while bringing external expertise and fresh perspectives. Integration involves clear communication of objectives, understanding company culture, and quickly building rapport with both internal stakeholders and clients. This flexible arrangement allows organizations to benefit from specialized skills without a full-time commitment.
What are popular job titles related to Fractional Customer Success jobs in Decatur, GA? For Fractional Customer Success jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Fractional Customer Success jobs in Decatur, GA look for? The top searched job categories for Fractional Customer Success jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Fractional Customer Success jobs? Cities near Decatur, GA with the most Fractional Customer Success job openings:
Fractional Customer Success jobs near you
Infographic showing various Fractional Customer Success job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Operations & Client Success Lead

Hire Ventures

Atlanta, GA • Remote

Full-time

Re-posted 12 days ago

Job description

Description
Hire Ventures is a boutique HR and Recruiting Consulting firm helping growing businesses find, keep, and develop exceptional talent. Since 2001, we have partnered with founders and leadership teams to provide Fractional HR, Recruiting Consulting, and strategic talent solutions that help organizations scale.

As we continue to grow, we are seeking an Operations & Client Success Lead to help build the infrastructure, accountability, and exceptional client experience needed to support our next stage of growth.

This role serves as the operational backbone of Hire Ventures, ensuring the business runs efficiently while delivering a high-touch, exceptional experience for our clients and team.
This role partners closely with the CEO and Delivery Practice Lead to oversee client success, operational excellence, reporting, systems, capacity planning, and strategic initiatives. The ideal candidate enjoys bringing structure to growing organizations, proactively solving problems, and driving accountability across teams.

This is a role for someone who thrives in a fast-paced entrepreneurial environment and enjoys balancing strategy with hands-on execution.

What You Will Be Doing:
Client Success
  • Own the client experience from onboarding through renewal.
  • Ensure new engagements are launched successfully with clear goals, scorecards, and delivery expectations.
  • Maintain regular client touchpoints with delivery to proactively identify risks, challenges, and growth opportunities.
  • Gather client feedback, testimonials, referrals, and success stories.
  • Partner with the Delivery to address concerns and ensure service excellence.
  • Monitor client health and satisfaction metrics.
  • Support renewals and identify opportunities to expand existing relationships.
  • Lead day-to-day business operations and continuous improvement initiatives.
  • Facilitate weekly leadership meetings and maintain accountability for priorities.
  • Manage company scorecards, KPIs, and OKRs.
  • Coordinate quarterly and annual planning processes.
  • Build and maintain operational processes and documentation.
  • Own Trainual administration and ensure key processes are documented and scalable.
  • Improve communication and alignment across teams.
  • Partner with the Delivery Practice Lead to ensure consultants have the tools, information, and support needed to succeed.
  • Develop and maintain consulting playbooks and operational procedures.
  • Support onboarding of employees and contractors.
  • Foster collaboration and communication across the team.
  • Help create an environment where consultants can do their best work.
  • Forecast consultant capacity and future client needs.
  • Partner with leadership on workforce planning and internal hiring.
  • Harvest project admin, tracking projects and billable and non-billable utilization.
  • Identify resource constraints before they impact clients.
  • Ensure the internal client engagement processes are efficient from kickoff through project completion.
  • Leverage data and reporting to identify trends, opportunities, and areas for improvement.
  • Maintain dashboards and operational reporting.
  • Oversee HubSpot administration and process optimization.
  • Improve automation and workflow efficiencies.
  • Ensure data integrity across systems.
  • Present meaningful insights and analytics around utilization, revenue, client satisfaction, retention, and capacity to leadership.

Success Measures & Qualificiations
Success Measures
Success in this role will be measured by:
  • High client retention and satisfaction
  • Strong consultant utilization and capacity forecasting
  • Successful execution of company priorities and OKRs
  • Operational efficiency and process improvement
  • Timely and accurate reporting
  • Leadership accountability and follow-through
  • Revenue retention and expansion within existing accounts
  • 5+ years of operations, client success, consulting, project management, or business leadership experience.
  • Experience building systems, processes, and operational infrastructure.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent communication and relationship management abilities.
  • Ability to prioritize and manage multiple initiatives in a deadline-driven environment.
  • Strong business acumen and ability to influence without direct authority.
  • High attention to detail and commitment to customer service.
  • Experience within professional services, consulting, recruiting, staffing, or HR.
  • Experience with HubSpot or CRM systems.
  • Familiarity with EOS, Ninety, Bloom Growth, or OKR frameworks.
  • Experience managing recurring revenue client relationships.
  • Experience supporting distributed or remote teams.
Hire Ventures provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.