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Customer Success Manager Jobs in Decatur, GA (NOW HIRING)

Intuit

Customer Success Manager (Money)

Atlanta, GA

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Workday

Sr Customer Success Manager

Atlanta, GA

$108.20K - $192.20K/yr

About the Role Customer Success Managers at Workday plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.

Intuit

Customer Success Manager (Money)

Atlanta, GA

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions--including ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Workday, Inc.

Sr Customer Success Manager

Atlanta, GA · On-site

$108.20K - $192.20K/yr

About the Role Customer Success Managers at Workday plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.

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Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Customer Success Manager jobs in Decatur, GA? For Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Manager jobs? Cities near Decatur, GA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.
Customer Success Manager I

Customer Success Manager I

Barracuda Networks Inc.

Alpharetta, GA • Hybrid

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

Job ID 27-0115
 
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. 
 
We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an equal opportunity employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. 
 
Envision Yourself at Barracuda
The Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.
  
What you’ll be working on: 
  • Owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
  • Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services.
  • Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda’s products/services.
  • Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda.
  • Builds and manages the customized product delivery to the customer’s technology environment.
  • Reaches out to customers proactively to offer support, share best practices, and provide value-added insights.
  • Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively.
  • Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
  • Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team.
  • Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions.
  • Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement. 
What you bring to the role: 
  • 3-5 years of experience in sales operations, account management, customer success or equivalent  
  • Bachelor’s or master’s degree in Sales, Business Administration or equivalent
  • Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.  
  • Hands-on experience with Customer Success tools (e.g., Gainsight) and CRM platforms.  
  • Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.  
  • Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills.  
  • Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.  
  • Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.  
  • Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
 
  • Equity, in the form of non-qualified options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits 
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