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Customer Success Manager Jobs in Decatur, GA (NOW HIRING)

FinQuery

Customer Success Manager II

Atlanta, GA

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions--including ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

AT&T

Lead Customer Success Manager

Atlanta, GA · On-site

$116K - $175K/yr

Our Lead Customer Success Manager, earn between $116,700 - $175,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend ...

Stripe

Manager, Customer Success

Atlanta, GA · On-site

About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Decatur, GA

Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Customer Success Manager jobs in Decatur, GA? For Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Manager jobs? Cities near Decatur, GA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.
Customer Success Manager I

Customer Success Manager I

Barracuda Networks Inc.

Alpharetta, GA • Hybrid

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job ID 27-0296
 
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. 
 
We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an equal opportunity employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. 
 
Envision Yourself at Barracuda
The Named Account Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.
  
What you’ll be working on: 
  • Owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
  • Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services.
  • Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda’s products/services.
  • Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda.
  • Builds and manages the customized product delivery to the customer’s technology environment.
  • Reaches out to customers proactively to offer support, share best practices, and provide value-added insights.
  • Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively.
  • Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
  • Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team.
  • Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions.
  • Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement. 
What you bring to the role: 
  • 3-5 years of experience in sales operations, account management, customer success or equivalent  
  • Bachelor’s or master’s degree in Sales, Business Administration or equivalent
  • Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.  
  • Hands-on experience with Customer Success tools (e.g., Gainsight) and CRM platforms.  
  • Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.  
  • Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills.  
  • Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.  
  • Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.  
  • Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
 
  • Equity, in the form of non-qualified options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits 
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