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Customer Retention Manager Jobs in Decatur, GA (NOW HIRING)

QGenda

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager (CSM) you are an integral part of the customer success team and will ... Ultimately, your impeccable service helps to create customer retention and revenue expansion ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Incident IQ

Manager, Customer Success

Atlanta, GA

Own customer retention and renewal KPIs, and drive strategies to increase Net Revenue Retention ... Manager, Customer Success Requirements: * 5+ years of experience in Customer Success or Account ...

QGenda

Customer Success Manager

Atlanta, GA · On-site

Ultimately, your impeccable service helps to create customer retention and revenue expansion ... Work cross-functionally with (Technical Account Managers) TAM's, Professional Services and Support ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... A proven history of driving world-class retention metrics; you know how to protect the core ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Decatur, GA

Customer Retention Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer retention manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer retention manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

How much does a retention specialist make in the US?

A Customer Retention Manager in the US typically earns between $50,000 and $90,000 annually, with the average around $65,000. Salaries vary based on experience, industry, location, and company size, and the role often requires skills in data analysis, communication, and customer relationship management tools.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What does a customer retention manager do?

A customer retention manager develops strategies to keep existing customers engaged and loyal, often analyzing customer data and feedback to improve satisfaction. They may use tools like CRM software and collaborate with sales and marketing teams to implement retention initiatives. The role typically requires strong communication skills and an understanding of customer behavior.

What skills do you need to be a retention specialist?

A Customer Retention Manager needs strong communication and interpersonal skills to build customer relationships, analytical skills to interpret data and identify trends, and proficiency with customer relationship management (CRM) tools. Knowledge of marketing strategies, problem-solving abilities, and the ability to work cross-functionally are also important for success in retention roles.
What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What are popular job titles related to Customer Retention Manager jobs in Decatur, GA? For Customer Retention Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Retention Manager jobs in Decatur, GA look for? The top searched job categories for Customer Retention Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Retention Manager jobs? Cities near Decatur, GA with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you

Customer Retention Specialist - State Farm Agent Team Member

Mark Hutchens - State Farm Agent

Atlanta, GA • On-site

$40K - $55K/yr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance
  • Paid time off
  • Relocation bonus
  • Signing bonus
  • 401(k) matching
  • Free food & snacks
  • Training & development

You May Be a Great Fit as a Customer Retention Specialist at Mark Hutchens State Farm Agency if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
  • You MUST have at least 3 years of State Farm Agency Experience and understand the State Farm systems.
Location Address: Cumberland Area / Battery / Atlanta 30339
At Mark Hutchens State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.
Incentives
  • $1,000 Signing Bonus
  • $1,000 Relocation (ideally the Cobb County area)