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Customer Retention Manager Jobs in Decatur, GA (NOW HIRING)

Infor

Manager, Customer Success - 33

Atlanta, GA · On-site

The Customer Success Retention Manager will lead the execution of scalable data-driven risk management & retention motion for mid-tier, SMB and long-tail customer segments as part of Infor's CSX ...

Incident IQ LLC

Manager, Customer Success

Atlanta, GA · On-site

Own customer retention and renewal KPIs, and drive strategies to increase Net Revenue Retention ... Manager, Customer Success Requirements: * 5+ years of experience in Customer Success or Account ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Incident IQ

Manager, Customer Success

Atlanta, GA · On-site

Own customer retention and renewal KPIs, and drive strategies to increase Net Revenue Retention ... Manager, Customer Success Requirements: * 5+ years of experience in Customer Success or Account ...

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Showing results 1-20

All JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Decatur, GA

Customer Retention Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer retention manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for customer retention manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What does a Customer Retention Manager do?

A Customer Retention Manager is responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company’s products or services. They analyze customer data, identify potential reasons for customer churn, and design programs such as loyalty rewards, personalized communication, and feedback mechanisms to improve customer satisfaction. Their goal is to increase customer lifetime value and reduce the rate of customer attrition, often working closely with marketing, sales, and customer service teams.
What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What job categories do people searching Customer Retention Manager jobs in Decatur, GA look for? The top searched job categories for Customer Retention Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Retention Manager jobs? Cities near Decatur, GA with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you
Customer Retention Management Consultant

Customer Retention Management Consultant

ThreePDS Inc.

Atlanta, GA • On-site

$13.75 - $18.75/hr

Other

Posted 29 days ago

Job description

Description: Consultant - Customer Retention Management
Job Overview
Manage all business aspects of Aftersales customer relations, vehicle repurchase demands, trade assist in all Markets/Dealers with the goal of reducing costs and retaining customers. This includes acting as the primary liaison for the Region, Dealerships, Warranty Services Group, Sales, Aftersales, Customer Relations, Finance, Engineering, Legal, Logistics, Client Financial and Vendors.
Overall Deliverables
This content should not be construed as an exhaustive statement of responsibilities or requirements. Employees may be required to perform other job-related responsibilities in order for the department to achieve its' goals.
Responsibilities:
• Mastery of sales process and ability to "desk a deal".
• Knowledge of customer retention options.
• Build solid relationships with Field reps and Dealership Service personnel.
• Work hand-in-hand with Customer Advocacy to recognize potential customer dissatisfaction early in the ownership process through dealership contact, customer contact, legal, or early warning system.
• Knowledge of options to resolve.
• Ability to develop seamless strategies to keep customers in the brand while helping to maintain the dealer/customer relationship.
• Recognize industry trends of like brands for customer retention and apply internally.
• Ability to communicate all of the above to Customer Advocacy Team.
• Practice fiduciary responsibility in each case.
• Ensures Customer Satisfaction by managing vehicle repurchase and trade assist responsibilities including case evaluations and final decisions quickly.
• Identifies customers who can be retained in the brand through skillful negotiation utilizing cost benefit analysis
• Possesses familiarity of Lemon Law Buyback state regulations.
• Maintain contact with legal dept to ensure that compliance with appropriate state regulations is followed.
• Manages and distribution and proper filing of all required documentation, releases, disclosures, deal jackets in a timely fashion from issue through to completion.
• Understands and communicates vehicle logistics to vendor, dealers and CPO Team.
• Maintains contact with plaintiff counsel on pre-litigation cases
• Responsible to audit claims to verify accuracy and compliance.
• Works with Warranty Services Group (WSG) to manage addition and removal of vehicle status and inquiries. Compile reporting for various activities.
• Work with Finance, Legal, MBFS, Engineering, WSG, Field, dealerships, vendors, CCMs to establish clear and open communication channels for every facet of the Customer Retention process
• Support NLP 5% reduction of Lemon Law BuyBack spend.
Qualifications
• Bachelor's Degree (accredited school) or equivalent work experience with emphasis in:
- Business Administration
- Business Management
- Finance
- Marketing
Must have 5+ years (total) of experience in the following:
• Administration - Proficient Knowledge of administrative procedures, process/project development, and system procedures.
• Automotive-Retail - Comprehensive Knowledge of retail processes and procedures, with emphasis in New and Pre-owned (including CPO) sales, accessories, service and parts.
• Business - General - Comprehensive Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.
• Sales - Proficient Knowledge of selling processes, procedures and techniques used by the industry to create a positive customer experience and encourage repeat business.
• Legal - Comprehensive knowledge of the Song Beverly Consumer Warranty Act and courtroom processes/proceedings.
Additional Information
• Must be able to work flexible hours/work schedule
• Requires valid driver's license
• Travel domestically
#ZR

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About ThreePDS

Sourced by ZipRecruiter

At ThreePDS, our mission is to provide the highest quality staffing solutions on a contract and/or permanent basis within the framework of a highly personalized and transparent approach. Our mission is to provide the highest quality staffing solutions on contract and or permanent basis within the framework of a highly personalized and transparent approach. We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Addison, TX, US

Year founded

2003

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