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Customer Retention Manager Jobs in Decatur, GA (NOW HIRING)

Steer

Manager of Customer Success

Atlanta, GA · Remote

Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading ... Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a ...

The Armor Group

Inside Sales Manager

Tucker, GA · On-site

Create and execute sales plans to increase market share and customer retention * Collaborate with ... Maintain CRM data integrity for all assigned accounts * Prepare and deliver sales forecasts and ...

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

$70K - $85K/yr

Customer Retention: Monitor health metrics such as NPS and churn scores, and take corrective action ... Manage customer complaints, and utilize internal resources where appropriate, to resolve issues ...

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

Customer Retention: Monitor health metrics such as NPS and churn scores, and take corrective action ... Manage customer complaints, and utilize internal resources where appropriate, to resolve issues ...

The Armor Group, Inc.

Inside Sales Manager

Tucker, GA · On-site

Create and execute sales plans to increase market share and customer retention * Collaborate with ... Maintain CRM data integrity for all assigned accounts * Prepare and deliver sales forecasts and ...

FinQuery

Customer Success Manager II

Atlanta, GA

Customer Retention: Monitor health metrics such as NPS and churn scores, and take corrective action ... Manage customer complaints, and utilize internal resources where appropriate, to resolve issues ...

Oracle Elevator

Branch Sales Manager

Atlanta, GA

The Branch Sales Manager is responsible for leading, coaching, and developing a team of Account ... Drive revenue growth through customer retention, upselling, cross-selling, and new business ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Decatur, GA

Customer Retention Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer retention manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer retention manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

How much does a retention specialist make in the US?

A Customer Retention Manager in the US typically earns between $50,000 and $90,000 annually, with the average around $65,000. Salaries vary based on experience, industry, location, and company size, and the role often requires skills in data analysis, communication, and customer relationship management tools.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What does a customer retention manager do?

A customer retention manager develops strategies to keep existing customers engaged and loyal, often analyzing customer data and feedback to improve satisfaction. They may use tools like CRM software and collaborate with sales and marketing teams to implement retention initiatives. The role typically requires strong communication skills and an understanding of customer behavior.

What skills do you need to be a retention specialist?

A Customer Retention Manager needs strong communication and interpersonal skills to build customer relationships, analytical skills to interpret data and identify trends, and proficiency with customer relationship management (CRM) tools. Knowledge of marketing strategies, problem-solving abilities, and the ability to work cross-functionally are also important for success in retention roles.
What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
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What cities near Decatur, GA are hiring for Customer Retention Manager jobs? Cities near Decatur, GA with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you
Manager of Customer Success

Manager of Customer Success

Steer

Atlanta, GA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role
As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 45min

3. Case Study Assessment - 45min

4. Cross-Functional Interview - 30min

Problem Solving Exercise - 60min

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.