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Remote Customer Retention Jobs in Decatur, GA (NOW HIRING)

Orkin

Customer Service Agent_Seasonal

Atlanta, GA · Remote

$16.73/hr

We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele ...

EchoStar

Remote Retention Representative

Atlanta, GA · On-site +1

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Field inbound customer contacts within the competitive, fast-paced production environment of a ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

A proven history of driving world-class retention metrics; you know how to protect the core ... remote work environment * Medical, Dental, and Vision insurance within 30 days (100% employer-paid ...

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Showing results 1-20

All JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Decatur, GA

Remote Customer Retention information

See Decatur, GA salary details

$10

$17

$31

How much do remote customer retention jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for remote customer retention in Decatur, GA is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What are popular job titles related to Remote Customer Retention jobs in Decatur, GA? For Remote Customer Retention jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Decatur, GA look for? The top searched job categories for Remote Customer Retention jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Customer Retention jobs? Cities near Decatur, GA with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
Infographic showing various Remote Customer Retention job openings in Decatur, GA as of June 2026, with employment types broken down into 51% Full Time, 48% Part Time, and 1% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $36,608 per year, or $17.6 per hour.

Customer Retention Agent

Aaron's Family of Companies

Atlanta, GA • Remote

$15.30 - $15.80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Retention Agent (Virtual)
The salary range for this role is $15.30-$15.80 (for Spanish Bilingual agents) per hour*

Location:

Must be Based in one of the States listed below to be considered for position

AL, TN, SC, NC, TX, GA

Overview:
As a Customer Retention Agent, you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role.

Total Rewards:
Our comprehensive benefits package** includes:

  • Medical, Dental, Vision
  • Employee Retirement Plan, 401(k)
  • Life Insurance
  • Paid Time Off (vacation, sick days, holidays)
  • Ongoing Training and Development
  • Tuition Reimbursement
  • Employee Assistance Program
  • Wellness Programs (physical and financial)
  • Discounts and Associate Purchase Plan

The Details:

What You Need:

  • High school diploma or GED
  • 2+ years of phone experience in a customer service or call center environment (preferred)
  • Collections experience (first or third party) helpful but not required
  • Proficiency in MS Word, Excel, and Outlook
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to work independently in a remote setting

What You’ll Do:

  • Contact assigned customers about expired lease agreements to secure payment or arrange product returns
  • Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements
  • Build effective working relationships to reduce charge-offs and bad debt
  • Practice active listening to understand customer needs while aligning with company objectives
  • Perform other duties as assigned by management

Additional Requirements:

  • Ability to manage time and resources to handle daily multi-tasking demands
  • Strong attention to detail and proactive problem-solving skills
  • Commitment to providing excellent customer service
  • Initiative, a strong work ethic, and the ability to adapt to new challenges

*This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

 

**Benefits vary based on full- and part-time employment status.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron's is an Equal Opportunity Employer.

SSC - Galleria Remote

Atlanta

GA

Education:nullEmployment Type: Store Support Center

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