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Remote Customer Retention Jobs in Decatur, GA (NOW HIRING)

Orkin

Customer Service Agent_Seasonal

Atlanta, GA · Remote

We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

A proven history of driving world-class retention metrics; you know how to protect the core ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

... retention and customer satisfaction goals. 5% * Demonstrates excellent internal and external ... The position may be remote and require reliable internet service. The preferred location for this ...

Steer

Manager of Customer Success

Atlanta, GA · Remote

Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

corpay

Manager, Pricing Strategy & Analytics

Atlanta, GA · On-site +1

... customer retention, and expansion across the account portfolio. The ideal candidate brings strong ... Company-issued equipment + remote access * Formal, hands-on training. Role Responsibilities The ...

corpay

Manager, Pricing Strategy & Analytics

Atlanta, GA · On-site +1

... customer retention, and expansion across the account portfolio. The ideal candidate brings strong ... Company-issued equipment + remote access * Formal, hands-on training. Role Responsibilities The ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Atlanta, GA · Remote

$65K - $75K/yr

WHAT YOU'LL DO · Own renewals and retention across your portfolio, managing the full customer ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

New

Omnissa

Director, AMER Renewals

Atlanta, GA · On-site +1

$193K - $322K/yr

... or customer retention. * Leadership experience managing co-located and remote team members across multiple time zones. * A key understanding of subscription metrics such as Annual Recurring Revenue ...

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Remote Customer Retention information

See Decatur, GA salary details

$10

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$31

How much do remote customer retention jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote customer retention in Decatur, GA is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Customer Retention jobs? Cities near Decatur, GA with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you

Remote Customer Support Representative

Sweetepictravels

Atlanta, GA • Remote

$45K - $55K/hr

Full-time

Posted 6 days ago

Job description

Job description:

Overview

Join our dynamic team as a Remote Customer Support Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

  • Act as the main liaison for clients, providing exceptional service through various communication channels
  • Manage client inquiries related to insurance sales, benefits administration, and general account questions
  • Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
  • Negotiate terms and solutions with clients to meet their needs while aligning with company policies
  • Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
  • Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
  • Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

  • Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
  • Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
  • Familiarity with sales administration processes and analysis skills to interpret client data effectively
  • Knowledge of insurance sales or benefits administration is highly desirable
  • Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
  • Ability to work independently in a remote setting while maintaining high productivity and organization
  • Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote