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Remote Customer Retention Jobs in Decatur, GA (NOW HIRING)

ReSource Pro

Commercial Lines Account Manager

Atlanta, GA · On-site +1

$53K - $91K/yr

All remote positions are based in the United States, and candidates must reside within the U.S. to ... Drive customer retention and market additional lines of coverage to grow business and properly ...

ReSource Pro

Commercial Lines Account Manager

Atlanta, GA · Remote

$53K - $91K/yr

All remote positions are based in the United States, and candidates must reside within the U.S. to ... Drive customer retention and market additional lines of coverage to grow business and properly ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... both retention and expansion within a book of business. This role is primarily remote, but ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... both retention and expansion within a book of business. This role is primarily remote, but ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... both retention and expansion within a book of business. This role is primarily remote, but ...

InsuraTec

Sales Representative (Remote)

Atlanta, GA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Kennesaw, GA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Doraville, GA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Dunwoody, GA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Scottdale, GA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Lilburn, GA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Acworth, GA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Decatur, GA

Remote Customer Retention information

See Decatur, GA salary details

$10

$17

$31

How much do remote customer retention jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote customer retention in Decatur, GA is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Customer Retention jobs? Cities near Decatur, GA with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
Commercial Lines Account Manager

Commercial Lines Account Manager

ReSource Pro

Atlanta, GA • On-site, Remote

$53K - $91K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge?
Come Join ReSource Pro!
Your Role...
ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions.
We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.
In This Role, You Will...
  • Manage small books of business for commercial lines insurance clients
  • Drive customer retention and market additional lines of coverage to grow business and properly insure risks
  • Evaluate carrier relationships, commercial insurance products, and market placement
  • Provide quality and timely service to customers and clients
  • Research, provide recommendations and implement ReSource Pro solutions for clients
  • Work in a variety of Agency Management Systems to complete tasks
  • Lead day-to-day customer interactions
  • Use your subject matter expertise to consult with customers and advise colleagues
  • Gather information about client needs and insurance solutions
  • Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals
What You Need to be Successful...
  • 5+ years Property and Casualty insurance experience or related coverage experience in a retail agency or service center
  • Active Resident Property and Casualty insurance license required
  • Microsoft Office Proficiency - Excel required
  • Experience working in Agency Management System required
  • Industry designations preferred such as CPCU, CIC, CISR, ARM
  • Ability to adapt and succeed within a team-oriented environment
  • Excellent problem-solving and customer service skills

Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $53,779 -$91,291 annually. The salary range may vary based on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
  • 100% paid employee health insurance available on Day 1
  • Eligible for all medical, dental, and vision benefits on Day 1
  • Remote positions are Internet stipend-eligible
  • 401k with employer match, vested on Day 1
  • HSA/FSA available
  • Long Term and short-term disability employer-provided
  • Generous PTO plan with paid holidays + floating holidays
  • Development and growth opportunities
  • Comprehensive wellness program and prioritization of employee health

Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
  1. Behavioral Interview with Talent Acquisition
  2. Online talent assessment
  3. Hiring Manager Interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times-placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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