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Customer Retention Manager Jobs in Decatur, GA (NOW HIRING)

SageNet

Account Manager

Marietta, GA · On-site

Identify opportunities to strengthen customer relationships, improve retention, and support long-term success. Account Growth & Business Development * Manage and grow existing customer accounts while ...

SageNet LLC

Account Manager

Marietta, GA

Identify opportunities to strengthen customer relationships, improve retention, and support long-term success. Account Growth & Business Development * Manage and grow existing customer accounts while ...

Crunchtime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

Recruit, develop, and retain top Customer Success talent. * Raise the caliber of the organization through coaching, performance management, and leadership development. * Establish career paths ...

corpay

Manager, Pricing Strategy & Analytics

Atlanta, GA · On-site +1

... customer retention, and expansion across the account portfolio. The ideal candidate brings strong ... How We Work As a manager, you will be expected to work in an office environment. CORPAY will set ...

Corpay

Manager, Pricing Strategy & Analytics

Atlanta, GA · On-site

... customer retention, and expansion across the account portfolio. The ideal candidate brings strong ... How We Work As a manager, you will be expected to work in an office environment. CORPAY will set ...

corpay

Manager, Pricing Strategy & Analytics

Atlanta, GA · On-site +1

... customer retention, and expansion across the account portfolio. The ideal candidate brings strong ... How We Work As a manager, you will be expected to work in an office environment. CORPAY will set ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Decatur, GA

Customer Retention Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer retention manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer retention manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

How much does a retention specialist make in the US?

A Customer Retention Manager in the US typically earns between $50,000 and $90,000 annually, with the average around $65,000. Salaries vary based on experience, industry, location, and company size, and the role often requires skills in data analysis, communication, and customer relationship management tools.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What does a customer retention manager do?

A customer retention manager develops strategies to keep existing customers engaged and loyal, often analyzing customer data and feedback to improve satisfaction. They may use tools like CRM software and collaborate with sales and marketing teams to implement retention initiatives. The role typically requires strong communication skills and an understanding of customer behavior.

What skills do you need to be a retention specialist?

A Customer Retention Manager needs strong communication and interpersonal skills to build customer relationships, analytical skills to interpret data and identify trends, and proficiency with customer relationship management (CRM) tools. Knowledge of marketing strategies, problem-solving abilities, and the ability to work cross-functionally are also important for success in retention roles.
What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What are popular job titles related to Customer Retention Manager jobs in Decatur, GA? For Customer Retention Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Retention Manager jobs in Decatur, GA look for? The top searched job categories for Customer Retention Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Retention Manager jobs? Cities near Decatur, GA with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you

Customer Relations Representative - State Farm Agent Team Member

Brad Batchelor - State Farm Agent

Snellville, GA • On-site

$50K - $75K/yr

Full-time

PTO

Posted 12 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brad Batchelor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.