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Customer Retention Manager Jobs in Decatur, GA (NOW HIRING)

ISC2

Customer Success Account Manager

Atlanta, GA

Responsibilities Customer Retention & Success * Serve as the primary point of contact for assigned ... Manage preparation and distribution of training materials, ensuring accurate and timely delivery to ...

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Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems ... customer retention and growth. * Understand technical roadblocks and make recommendations on ...

MongoDB

Strategic Customer Success Manager

Atlanta, GA · On-site

You'll drive customer retention, proactive consumption, and executive-level advocacy. You'll build ... Proactively manage a portfolio of the company's most significant strategic accounts, developing and ...

ADEX

Customer Success Advocate

Atlanta, GA

The most frequent interactions are related to managing RMA delivery and MOL collections, product ... customer retention efforts. o Advocate for Google needs within the company. o Help Google ...

Fixed-Ops Talent Solutions

Fixed Ops Director

Atlanta, GA · On-site

$130K - $220K/yr

Develop and implement strategies to increase customer pay sales, gross profit, technician productivity, retention, and departmental performance. * Lead and mentor Service Managers, Parts Managers ...

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Customer Retention Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer retention manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer retention manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What does a Customer Retention Manager do?

A Customer Retention Manager is responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company’s products or services. They analyze customer data, identify potential reasons for customer churn, and design programs such as loyalty rewards, personalized communication, and feedback mechanisms to improve customer satisfaction. Their goal is to increase customer lifetime value and reduce the rate of customer attrition, often working closely with marketing, sales, and customer service teams.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What are popular job titles related to Customer Retention Manager jobs in Decatur, GA? For Customer Retention Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Retention Manager jobs in Decatur, GA look for? The top searched job categories for Customer Retention Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Retention Manager jobs? Cities near Decatur, GA with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you

Customer Relations Representative - State Farm Agent Team Member

Keith Johnson - State Farm Agent

Marietta, GA • On-site

$50K - $70K/yr

Full-time

PTO

Posted 27 days ago

Job description

Benefits:
  • License Reimbursement
  • Salary Plus Commission
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Keith Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.