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Customer Retention Manager Jobs in Decatur, GA (NOW HIRING)

Porsche

Customer Relations Senior Specialist

Atlanta, GA · On-site

$65K - $75K/yr

... retention rates. Visit and provide training to dealerships as necessary as part of these initiatives. * Assist Regional Specialists at the Customer Support Center in managing escalations, providing ...

FinQuery

Customer Success Manager II

Atlanta, GA

Customer Retention: Monitor health metrics such as NPS and churn scores, and take corrective action ... Manage customer complaints, and utilize internal resources where appropriate, to resolve issues ...

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MongoDB

Senior Customer Success Manager

Atlanta, GA · On-site

You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team ... Account & Portfolio Management * Drive cross-functional development of account strategy and take ...

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Showing results 1-20

All JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Decatur, GA

Customer Retention Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer retention manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer retention manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What does a Customer Retention Manager do?

A Customer Retention Manager is responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company’s products or services. They analyze customer data, identify potential reasons for customer churn, and design programs such as loyalty rewards, personalized communication, and feedback mechanisms to improve customer satisfaction. Their goal is to increase customer lifetime value and reduce the rate of customer attrition, often working closely with marketing, sales, and customer service teams.
What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What job categories do people searching Customer Retention Manager jobs in Decatur, GA look for? The top searched job categories for Customer Retention Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Retention Manager jobs? Cities near Decatur, GA with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you

701CSS - Customer Service Specialist

Spectra Gutter Systems

Atlanta, GA • On-site

$16.25 - $21.75/hr

Full-time

Posted 14 days ago

Job description

The Customer Service Specialist is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, supports customer retention, and plays a key role in driving sales growth through upselling, cross-selling, account development, and relationship management.
Responsibilities
  • Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
  • Provide accurate, timely solutions while delivering exceptional customer service.
  • Troubleshoot and resolve customer concerns, complaints, and service issues.
  • Document customer interactions and resolutions accurately in company systems.
  • Assist customers with order processing, product selection, pricing, and service-related requests.
  • Develop strong knowledge of company products, services, and processes.
  • Identify and pursue upselling, cross-selling, and new business opportunities.
  • Build and maintain strong customer relationships to support retention and account growth.
  • Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
  • Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Requirements
  • High school diploma or GED required.
  • 1-2 years of customer service, inside sales, account management, or related experience preferred.
  • Basic computer proficiency, including CRM systems and Microsoft Office.
  • Strong written and verbal communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong problem-solving, organizational, and customer service skills.
  • Sales-minded approach with the ability to identify growth opportunities and build customer relationships.

Why Join Spectra?For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.

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