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Overnight Customer Service Jobs in Decatur, GA (NOW HIRING)

Crew Outfitters, Inc

Customer Service

Atlanta, GA

$15 - $16.50/hr

As Customer Service Lead, you are responsible in providing an excellent customer experience to all customers in our 2 ATL locations. You will be trained to confidently carry out all Crew Outfitter ...

Long John Silver's

Customer Service

Jonesboro, GA · On-site

$14.50 - $19.75/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.

Long John Silver's

Customer Service

Jonesboro, GA

$9 - $11/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Long John Silver's

Customer Service

Jonesboro, GA · On-site

$9 - $11/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Decatur, GA

Overnight Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do overnight customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for overnight customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are overnight customer service jobs?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by Overnight Customer Service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Representative, and why are they important?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What are popular job titles related to Overnight Customer Service jobs in Decatur, GA? For Overnight Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Service jobs in Decatur, GA look for? The top searched job categories for Overnight Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Overnight Customer Service jobs? Cities near Decatur, GA with the most Overnight Customer Service job openings:
Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.
Overnight Customer Service Agent- ATL- Atlanta Airport

Overnight Customer Service Agent- ATL- Atlanta Airport

Enterprise Holdings

Atlanta, GA • On-site

$17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

95th of 146 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
The starting rate for this position is $17.50 / hour plus a $2/ hour differential for hours worked between 12am - 6am with the potential to earn monthly performance-based bonuses.
Location: 2200 Rental Car Center Pkwy College Park, GA 30337
We offer:
  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k with company match and profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
Schedule:
  • 10pm - 6am Off Tuesday and Wednesday
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Greets and answers customer questions and provides assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Identifies and attends to the customer by name, verifies rental agreement and reservation
  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
  • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
  • Provides all customers with undivided attention while assisting them
  • Prepares all rental and return documents accurately and completely
  • Offers all customers assistance with directions, maps, local area information and appropriate service information
  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
  • Ensures that the return date and time on the rental agreement is accurate
  • Reviews all charges at the time of vehicle return
  • Prepares the Rental Agreement Folder with all required information
  • Answers the telephone in a friendly, helpful and prompt manner
  • Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
  • Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
  • Assists customers within the queue to minimize any wait time and provide the most efficient service possible
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years of age
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • High School Diploma or G.E.D. required
  • Must have at least 1 year of client-facing retail customer service experience within the last 5 years
  • Must have 12 months of consecutive work experience
  • Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
  • No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).

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