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Online Chat Agent Jobs in Decatur, GA (NOW HIRING)

NLB Services

HR Service Center Representative II

Atlanta, GA · On-site

$15 - $19.25/hr

Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned. Quals- College degree preferred or equivalent customer service experience. Should be highly ...

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All JobsOnline Chat Agent JobsOnline Chat Agent Jobs in Decatur, GA

Online Chat Agent information

See Decatur, GA salary details

$5

$16

$24

How much do online chat agent jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for online chat agent in Decatur, GA is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Chat Agent, and why are they important?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

What are Online Chat Agents?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

How do Online Chat Agents typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.
What are the most commonly searched types of Chat Agent jobs in Decatur, GA? The most popular types of Chat Agent jobs in Decatur, GA are:
What are popular job titles related to Online Chat Agent jobs in Decatur, GA? For Online Chat Agent jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Online Chat Agent jobs in Decatur, GA look for? The top searched job categories for Online Chat Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Chat Agent jobs? Cities near Decatur, GA with the most Online Chat Agent job openings:
Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in Decatur, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,820 per year, or $16.7 per hour.

Automotive Business Development Agent

Dena Motors

Conyers, GA • On-site

Full-time

Re-posted 10 days ago

Job description

Description
Join Dena Motors as an Automotive Business Development Agent and accelerate your career in a dynamic and supportive environment. At Dena Motors, we're dedicated to excellence in the automotive industry, with a strong commitment to quality and customer satisfaction. You'll have the chance to convert leads into valuable showroom appointments, drive customer traffic, and contribute to our success. We prioritize transparency, respect, and an inclusive culture where everyone is empowered to thrive. Be part of a team that values diversity and offers growth opportunities, ensuring you have the tools and support you need to excel.
Responsibilities
• Engage with potential and existing customers through phone, email, and online chat to understand their needs and offer tailored solutions.
• Develop and maintain strong relationships with clients, ensuring they feel valued and heard at every interaction.
• Handle incoming internet leads (eLeads) and respond promptly via call, text, and email.
• Conduct high-volume outbound sales calls to new and existing prospects.
• Use Tecobi for SMS campaigns, follow-ups, and lead nurturing
• Set, confirm, and manage sales appointments with a high show rate.
• Coordinate with marketing to create and implement campaigns that resonate with our target audience and boost engagement.
• Utilize CRM tools to manage customer data efficiently, ensuring accurate and up-to-date information is always available to the team.
Qualifications
• Minimum 1-2 years Automotive BDC experience (REQUIRED).
• Hands-on experience with eLeads, Tecobi, and CRM systems.
• Strong ability to make outbound sales calls and handle objections.
• Proven track record of setting appointments and increasing show rates.
• Excellent communication and customer engagement skills.
• Ability to work in a fast-paced, performance-driven environment.
• Ability to multitask and prioritize in a fast-paced environment.
• Enthusiastic and goal-oriented with a positive attitude.
• Bilingual preferred (ENGLISH AND SPANISH).
Apply today to embark on an exciting career in the automotive industry!

Apply