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Online Chat Agent Jobs (NOW HIRING)

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries ... Chat Agent Requirements and Qualifications * High school diploma or equivalent; college degree ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... via an online chat and/or in person • Create a positive customer support experience, build ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Ishitani Travel Agency

Remote Travel Agent

Spokane, WA · On-site

Remote Travel Agent Join Our Team as a Travel Agent! Position: Travel Agent (Entry Level) Location ... Handle inquiries via phone, email, and online chat * Stay up-to-date on travel trends, destinations ...

SmartStop 3PM

Customer Experience Agent

Arlington, TX · Remote

$16 - $18/hr

Salary range: $16.00 to $18.00 per hour depending on experience Customer Experience Agent Job ... email, online chat, or SMS. * Ensures that appropriate actions are taken to resolve customers ...

Gotham Biotech

Online Support Agent

Portland, ME · Remote

$20 - $23/hr

We are seeking a dedicated and customer-focused Online Support Agent to join our dynamic customer ... Respond promptly and professionally to customer inquiries via live chat, email, and support ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is ...

Browning

Customer Service Agent

Mountain Green, UT

$15 - $20.25/hr

Description Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires ...

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Online Chat Agent information

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$5

$17

$24

How much do online chat agent jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for online chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Chat Agent, and why are they important?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

What are Online Chat Agents?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

How do Online Chat Agents typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.
More about Online Chat Agent jobs
What cities are hiring for Online Chat Agent jobs? Cities with the most Online Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Online Chat Agent jobs? States with the most job openings for Online Chat Agent jobs include:
What job categories do people searching Online Chat Agent jobs look for? The top searched job categories for Online Chat Agent jobs are:
Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Chat Agent

California University Prep School

Fresno, CA • On-site

$15 - $19.50/hr

Full-time

Re-posted 10 days ago

Job description

Job Description

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.

  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.

  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.

  • Maintain a high level of professionalism and customer service etiquette in all interactions.

  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.

  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.

  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.

  • Excellent written communication skills with a strong command of grammar and spelling.

  • Previous customer service or chat support experience is a plus but not required.

  • Strong problem-solving skills and the ability to think quickly and logically.

  • Proficiency in using computers and familiarity with chat and messaging platforms.

  • Ability to multitask effectively and handle multiple chat conversations simultaneously.

  • Empathy, patience, and a customer-focused attitude.

  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.

  • Team player with strong interpersonal skills.

  • Ability to adapt to changing processes and technologies.