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Online Chat Agent Jobs (NOW HIRING)

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... Online Chat and Email Responses (10%) Answer simple questions that come in via chat or email and ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

Position Overview The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support ... a live chat or online support environment * Exceptional written communication skills with the ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and ... a live chat or online support environment - Exceptional written communication skills with the ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.75/hr

Online Chat and Email Responses (10%) Answer simple questions that come in via chat or email and forward questions as needed to sales or management. Qualifications and Skills * Customer service ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Customer Service Agent Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position ...

Remote Recruitment

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Salary: R23 000 - R25 000 per month Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa. Role Overview You will be the ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is ...

Browning

Customer Service Agent

Mountain Green, UT · On-site

$15 - $20.25/hr

Description Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires ...

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All JobsOnline Chat Agent Jobs

Online Chat Agent information

See salary details

$5

$17

$24

How much do online chat agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for online chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an online chat agent?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as an online chat agent?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

How does an online chat agent typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

Are online chat agent jobs legit?

Online chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How much do online chat agents get paid?

Online chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, especially for remote positions requiring good communication skills and familiarity with chat platforms.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or training. Certifications in customer service or specific tools can enhance your prospects, and flexible schedules are common in this role.
More about Online Chat Agent jobs

What cities are hiring for Online Chat Agent jobs?

Cities with the most Online Chat Agent job openings:

What are the most commonly searched types of Chat Agent jobs?

The most popular types of Chat Agent jobs are:

What states have the most Online Chat Agent jobs?

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What are popular job titles related to Online Chat Agent jobs?

For Online Chat Agent jobs, the most frequently searched job titles are:

Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 34% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Excellent Job opportunity for Technical Chat Agent at South Jordan, UT 84095 - Onsite

South Jordan, UT • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$21/hr

Contractor

Re-posted 11 days ago

Key responsibilities

  • Answer incoming calls and provide technical support to end users via phone and chat.

  • Document issues, resolutions, and customer interactions accurately in call tracking and knowledge base systems.

  • Diagnose, troubleshoot, and resolve hardware and software problems related to enterprise systems.

Job description

Job Title: Technical Chat Agent
Location: South Jordan, UT 84095
Duration: 12 Months + Extensions
Pay Rate: $21/- hour on W2
 
Job Summary:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
 
Responsibilities include:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
 
Qualifications:
Excellent customer service skills required
Excellent communication skills required
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Required Education: High school diploma or GED with relevant work experience
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment*
 
 
 
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