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Online Chat Agent Jobs (NOW HIRING)

Browning

Customer Service Agent

Mountain Green, UT

$15 - $20.25/hr

Description Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is ...

Compunnel, Inc.

Service Desk Agent

South Jordan, UT · On-site

$22/hr

Job Summary The Service Desk Agent serves as the first point of contact for users calling the ... online chat, or in person Create a positive customer support experience by building rapport and ...

Compunnel, Inc.

Service Desk Agent

South Jordan, UT · On-site

$22/hr

Job Summary The Service Desk Agent serves as the first point of contact for users calling the ... online chat, or in person Create a positive customer support experience by building rapport and ...

Vernovis

Customer Support Representative

Springdale, OH · On-site

$15 - $17/hr

The Customer Service Advocate will be responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat.

New

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital ...

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital ...

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Online Chat Agent information

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$5

$17

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How much do online chat agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for online chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an online chat agent?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as an online chat agent?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

How does an online chat agent typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

Are online chat agent jobs legit?

Online chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How much do online chat agents get paid?

Online chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, especially for remote positions requiring good communication skills and familiarity with chat platforms.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or training. Certifications in customer service or specific tools can enhance your prospects, and flexible schedules are common in this role.
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What states have the most Online Chat Agent jobs?

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Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in the United States as of August 2026, with employment types broken down into 61% Full Time, 36% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Customer Service Agent

Browning

Mountain Green, UT

$15 - $20.25/hr

Full-time

Re-posted 28 days ago

Job description

Description

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company's reputation for high-quality service.


The duties performed in this position require technical knowledge of Browning, Winchester, and FN firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes and sales meetings.


ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING:


1.  Learn and maintain updated technical knowledge of Browning, Winchester, and FN firearms including outdoor- style products.

2.  Provide information and instructions about these products to customers.

3. Make product and service suggestions to meet the customer's specific needs.

4. Ensure all service calls from customers result in returned phone calls, follow through, and resolving issues.

5. Adapt and use new technologies as needed.

6. Learn all Browning, Winchester, and FN products in order to process customer questions and sales orders.

7. Attend consumer/dealer shows as needed.

8. Perform other duties as assigned.

Requirements

EDUCATION/EXPERIENCE:


A high school diploma or equivalent. 

1-3 years customer service experience.

Experienced MS Office Suites user plus Oracle database knowledge is useful.

Hunting and/or shooting experience.

Tactical, military, or related experience is a plus.


About Browning:

Browning, a leading manufacturer of sporting firearms, hunting accessories, apparel and other related sporting goods, is located in Mountain Green, Utah. Located just 40 miles NE of Salt Lake City, Browning is accessible from all areas of the Wasatch Front. It's scenic beauty and serenity creates an ideal work setting. Looking out the office windows presents a picturesque view of the Rocky Mountains with snow-capped peaks, and surrounding beauty.


Applicants should be philosophically aligned with the brand, its products, markets and mission of Browning and its affiliate companies. Browning offers an excellent wage and benefits package. A few unique benefits include use of rifle and trap and skeet ranges, and a free meal each day provided by an on-site cafeteria! And, of course, a special employee discount on all Browning, Winchester, and FN products. The Northern Utah area is a family-friendly environment and offers tremendous opportunities for outdoor recreation, education and cultural enrichment. Browning is an Equal Opportunity Employer. 

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