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Online Chat Agent Jobs (NOW HIRING)

Pye Barker Fire and Safety LLC

CED Agent

Lakewood, CO · On-site

$23 - $25/hr

The CED Agent will interact with the company's customers by addressing inquiries and resolving ... Interacts with customers via telephone, email, online chat, or in person to provide support and ...

Pye Barker Fire and Safety LLC

CED Agent

Lakewood, CO · On-site

$25/hr

The CED Agent will interact with the company's customers by addressing inquiries and resolving ... Interacts with customers via telephone, email, online chat, or in person to provide support and ...

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital ...

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital ...

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital ...

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Online Chat Agent information

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$5

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How much do online chat agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for online chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an online chat agent?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as an online chat agent?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

How does an online chat agent typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

Are online chat agent jobs legit?

Online chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How much do online chat agents get paid?

Online chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, especially for remote positions requiring good communication skills and familiarity with chat platforms.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or training. Certifications in customer service or specific tools can enhance your prospects, and flexible schedules are common in this role.
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What are the most commonly searched types of Chat Agent jobs?

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What states have the most Online Chat Agent jobs?

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What are popular job titles related to Online Chat Agent jobs?

For Online Chat Agent jobs, the most frequently searched job titles are:

Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 34% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

CED Agent

Lakewood, CO • On-site

Pye Barker Fire and Safety LLC
See more jobs at Pye Barker Fire and Safety LLCexternal

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
The CED Agent will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.
Essential Duties & Responsibilities:
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Perform other duties assigned by management.

Education/Qualification:
  • High school diploma or equivalent.
  • Customer service experience required.
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.

Other Duties:
  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
  • Performs other duties as assigned.

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.

Compensation:
  • $23 - $25 hourly depending on experience

Anticipated Close:
  • 11.1.2026

Benefits and Perks:
  • Excellent pay
  • Medical, dental, vision
  • Company paid life insurance
  • Company paid short-term disability
  • 401K with employer match
  • Paid vacation and company holidays
  • Training and Career Development
  • Company vehicle (if job applicable)
  • Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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