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Online Live Chat Agent Jobs (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... chat or online support role - Excellent written and verbal communication skills - Ability to ...

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... Proven customer service experience, preferably in a live chat or online support role * Excellent ...

ReqRoute

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

DesignNRank

Chat Agent

Colorado Springs, CO · Remote

$15.75 - $21.25/hr

DesignNRank is seeking a professional, customer-focused Chat Agent to provide timely and effective assistance to customers through live chat and other digital communication channels. The ideal ...

The Nurse Dolls 2.0

Live chat Support

Chester, VA · On-site

$20 - $28/hr

The Nurse Dolls is looking for a Live Chat Agent to join our team and help us deliver an outstanding experience to our customers. If you're passionate about making a difference and enjoy engaging ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support ... a live chat or online support environment * Exceptional written communication skills with the ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and ... a live chat or online support environment - Exceptional written communication skills with the ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries ... Chat Agent Requirements and Qualifications * High school diploma or equivalent; college degree ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and ... TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

Position Overview The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

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Online Live Chat Agent information

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How much do online live chat agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for online live chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an online live chat agent?

Online Live Chat Agents are customer service professionals who interact with customers through live chat platforms on websites or apps. They assist users by answering questions, resolving issues, and providing information in real-time. These agents play a key role in enhancing the customer experience by offering immediate support, troubleshooting problems, and sometimes guiding customers through purchasing processes. Their work is typically done remotely and requires strong communication skills, quick typing, and a good understanding of the company's products or services.

What are the key skills and qualifications needed to thrive as an online live chat agent, and why are they important?

To thrive as an Online Live Chat Agent, you need excellent written communication, fast typing skills, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask make an agent stand out in this role. These skills ensure efficient, high-quality support that enhances customer satisfaction and loyalty in a digital environment.

How does an online live chat agent typically collaborate with other departments to resolve customer issues?

Online Live Chat Agents often work closely with teams such as technical support, billing, and sales to quickly resolve customer inquiries. When a question requires expertise outside their scope, agents coordinate with the appropriate department and relay information back to the customer, ensuring a smooth and efficient support experience. Strong communication and teamwork skills are essential, as agents must accurately document interactions and follow up with colleagues to ensure timely resolutions.

What is the difference between Online Live Chat Agent vs Customer Service Representative?

AspectOnline Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote or office-based, online chat platformsCall centers, retail, or office settings, phone and in-person
Industry UsageCustomer support via live chat on websitesCustomer support via phone, email, or in person
Comparison FocusReal-time online communication skillsVerbal communication and problem-solving

Online Live Chat Agents primarily handle customer inquiries through live online chat, requiring quick typing and digital communication skills. Customer Service Representatives may work via phone or in person, focusing on verbal communication. Both roles support customer satisfaction but differ in communication methods and work environments.

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The most popular types of Live Chat Agent jobs are:

What states have the most Online Live Chat Agent jobs?

States with the most job openings for Online Live Chat Agent jobs include:

Online Live Chat Agent jobs near you
Infographic showing various Online Live Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Live Chat Agent

Atlanta, GA • On-site

AYS
11 - 50 employees
Learn more about AYSexternal

$15 - $20/hr

Other

Re-posted 28 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply