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Online Live Chat Agent Jobs (NOW HIRING)

Credit Union Texas

Chat Agent Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web chat and online banking for our valued members by handling all transactions accurately and efficiently ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX

The Chat Agent position is responsible for performing financial and service transactions via web chat and online banking for our valued members by handling all transactions accurately and efficiently ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web chat and online banking for our valued members by handling all transactions accurately and efficiently ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... online chat and/or in person * Create a positive customer support experience, build rapport and ...

Norwegian Cruise Line

Live Chat Specialist

Sunrise, FL · On-site

APPLY ONLINE If you're interested to be considered for this position, please click the blue APPLY ... Live/Web Chat experience preferred. COMPETENCIES/SKILLS * Excellent written communication skills ...

DR Horton

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton, Inc.

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

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Online Live Chat Agent information

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How much do online live chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online live chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an online live chat agent?

Online Live Chat Agents are customer service professionals who interact with customers through live chat platforms on websites or apps. They assist users by answering questions, resolving issues, and providing information in real-time. These agents play a key role in enhancing the customer experience by offering immediate support, troubleshooting problems, and sometimes guiding customers through purchasing processes. Their work is typically done remotely and requires strong communication skills, quick typing, and a good understanding of the company's products or services.

What are the key skills and qualifications needed to thrive as an online live chat agent, and why are they important?

To thrive as an Online Live Chat Agent, you need excellent written communication, fast typing skills, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask make an agent stand out in this role. These skills ensure efficient, high-quality support that enhances customer satisfaction and loyalty in a digital environment.

How does an online live chat agent typically collaborate with other departments to resolve customer issues?

Online Live Chat Agents often work closely with teams such as technical support, billing, and sales to quickly resolve customer inquiries. When a question requires expertise outside their scope, agents coordinate with the appropriate department and relay information back to the customer, ensuring a smooth and efficient support experience. Strong communication and teamwork skills are essential, as agents must accurately document interactions and follow up with colleagues to ensure timely resolutions.

What is the difference between Online Live Chat Agent vs Customer Service Representative?

AspectOnline Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote or office-based, online chat platformsCall centers, retail, or office settings, phone and in-person
Industry UsageCustomer support via live chat on websitesCustomer support via phone, email, or in person
Comparison FocusReal-time online communication skillsVerbal communication and problem-solving

Online Live Chat Agents primarily handle customer inquiries through live online chat, requiring quick typing and digital communication skills. Customer Service Representatives may work via phone or in person, focusing on verbal communication. Both roles support customer satisfaction but differ in communication methods and work environments.

What cities are hiring for Online Live Chat Agent jobs?

Cities with the most Online Live Chat Agent job openings:

What are the most commonly searched types of Live Chat Agent jobs?

The most popular types of Live Chat Agent jobs are:

What states have the most Online Live Chat Agent jobs?

States with the most job openings for Online Live Chat Agent jobs include:

Online Live Chat Agent jobs near you
Infographic showing various Online Live Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite

Amicis Global

Alpharetta, GA • On-site

$20 - $21/hr

Contractor

Re-posted 18 days ago

Key responsibilities

  • Answer incoming calls and chats to provide technical support and resolve issues in a timely manner.

  • Track all customer interactions and actions in a call or ticket tracking system, documenting details accurately.

  • Leverage chat and ticketing tools to assess, research, and resolve incidents related to enterprise software and hardware.

Job description

Title: IT Support / Service Desk Agent
Location: Alpharetta, GA 30005 - Onsite 
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience