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Digital Live Chat Agent Jobs (NOW HIRING)

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent Atlanta, Georgia, United States About the Job Position: Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to ...

D H Radomski Inc

Live chat agent

Hartford, CT · On-site

$20 - $33/hr

Join Our Team as a Live Chat Agent at D. H. Radomski Inc.! Are you a great communicator with a knack for helping people? At D. H. Radomski Inc., we're looking for a friendly and detail-oriented Live ...

New

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and customer-oriented Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support Agent Location: Remote We are seeking a highly motivated and customer-oriented Live Chat Support Agent ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

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All JobsDigital Live Chat Agent Jobs

Digital Live Chat Agent information

See salary details

$37.5K

$69.9K

$112K

How much do digital live chat agent jobs pay per year?

As of Aug 9, 2026, the average yearly pay for digital live chat agent in the United States is $69,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Digital Live Chat Agent vs Customer Service Representative?

AspectDigital Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or office-based, handling live chat interactionsCall centers, retail, or office settings, handling calls and in-person inquiries
Industry UsageCustomer support via digital platformsCustomer support via phone, email, or in person
Common Search IntentCompare roles in digital customer supportCompare traditional customer service roles

The Digital Live Chat Agent primarily handles customer inquiries through online chat platforms, focusing on digital communication skills. In contrast, a Customer Service Representative may handle calls, emails, or in-person interactions. While both roles aim to assist customers, the Digital Live Chat Agent specializes in real-time online support, making it ideal for remote work and digital customer engagement.

What is a digital live chat agent?

Digital Live Chat Agents are customer service professionals who interact with customers online via chat platforms on websites or mobile apps. They assist with inquiries, troubleshoot issues, provide product information, and resolve complaints in real time. Their role is essential in delivering quick, efficient, and personalized support to enhance customer experience and satisfaction. Digital Live Chat Agents often work for e-commerce companies, tech support centers, and service-based businesses.

What are the key skills and qualifications needed to thrive as a digital live chat agent?

To thrive as a Digital Live Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and often a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic computer skills are typically required. Patience, active listening, and the ability to multitask make someone stand out in this position. These skills ensure efficient, empathetic, and accurate support, leading to positive customer experiences and high satisfaction rates.

What are some common challenges faced by digital live chat agents, and how can they be effectively addressed?

Digital Live Chat Agents often encounter challenges such as managing multiple conversations simultaneously, addressing complex customer inquiries in real time, and maintaining a friendly, consistent tone under pressure. To overcome these challenges, agents should become adept at using chat management tools, develop strong multitasking abilities, and stay updated on product or service knowledge. Regular training, supportive team environments, and clear escalation procedures also help agents provide high-quality support while minimizing stress.
What cities are hiring for Digital Live Chat Agent jobs? Cities with the most Digital Live Chat Agent job openings:
What states have the most Digital Live Chat Agent jobs? States with the most job openings for Digital Live Chat Agent jobs include:
What job categories do people searching Digital Live Chat Agent jobs look for? The top searched job categories for Digital Live Chat Agent jobs are:
Digital Live Chat Agent jobs near you
Infographic showing various Digital Live Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $69,894 per year, or $33.6 per hour.

Live Chat Agent

At Your School (AYS, Inc.)

Remote

$15.75 - $21.25/hr

Other

Re-posted 17 days ago

Job description

Live Chat Agent

Atlanta, Georgia, United States

About the Job

Position: Live Chat Agent

Location: Remote

Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.

Position Overview: As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.

Key Responsibilities:

  • Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
  • Identify and resolve customer issues, escalating to the appropriate team members when necessary
  • Utilize product knowledge and resources to provide accurate and helpful information to customers
  • Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
  • Collaborate with team members to continuously improve processes and procedures
  • Maintain a positive and professional attitude at all times, representing the company's values and brand image
  • Keep accurate records of customer interactions and follow up on any unresolved issues
  • Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers

Qualifications:

  • High school diploma or equivalent
  • Proven customer service experience, preferably in a live chat or online support role
  • Excellent written and verbal communication skills
  • Ability to multitask and handle multiple chat conversations simultaneously
  • Strong problem-solving and decision-making skills
  • Proficient in using chat and CRM software
  • Ability to work in a fast-paced and dynamic environment
  • Flexible schedule, including availability to work weekends and holidays if needed

We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • Opportunities for growth and advancement within the company

If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply