Teamware Solutions, a business division of Quantum Leap Consulting Private Limited, offers cutting edge industry solutions for deriving business value for our clients? IT initiatives. Offering deep domain expertise in Banking, Financial Services and Insurance, Oil and Gas, Infrastructure, Manufacturing, Retail, Telecom and Healthcare industries, Teamware leads its service in offering skills augmentation and professional consulting services. With over 1700 professionals deputed across India, USA, Middle East and APAC, our major clients include Captive IT units in North America, India, Product Companies and IT Services firms. Our Vision Our Vision is to be among the top 10 largest global Professional Services firm in the Information Technology Space; we aim to achieve this by 2023, when we complete 20 years.
Job Title:ย Amelia Developer (Voice & Chat)
Location:ย San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZย (Onsite)
Duration:ย 6+ Months
MUST HAVE:
Experience Required:ย 6 โ 8 Years
Conversational AI Platform Experience:ย Direct experience with Amelia (formerly IPsoft) is primary
Voicebot Development:ย Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
NLP & Machine Learning:ย Strong background in Natural Language Processing, intent recognition, and entity extraction.
Integration Skills:ย Experience connecting bots to backend systems via APIs (REST, SOAP, XML).
Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js
Technical Proficiencies:ย Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.
Solution Architecture:ย Ability to design, build, and deploy conversational solutions for customer service or internal IT
Teamware Solutions, a business division of Quantum Leap Consulting Private Limited, offers cutting edge industry solutions for deriving business value for our clients'? IT initiatives. Offering deep domain expertise in Banking, Financial Services and Insurance, Oil and Gas, Infrastructure, Manufacturing, Retail, Telecom and Healthcare industries, Teamware leads its service in offering skills augmentation and professional consulting services. With over 1700 professionals deputed across India, USA, Middle East and APAC, our major clients include Captive IT units in North America, India, Product Companies and IT Services firms. Our Vision Our Vision is to be among the top 10 largest global Professional Services firm in the Information Technology Space; we aim to achieve this by 2023, when we complete 20 years.