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Liveperson Chat Jobs (NOW HIRING)

Apolis

AWS Connect Solutions Architect

Edison, NJ · On-site

$65.75 - $86.25/hr

... for chat and voice services migrating from Genesys/LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices ...

Pacer Group

AWS Connect Lead Architect

Manhattan, NY · On-site

... for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices ...

Pacer Group

AWS Connect Lead Architect

Passaic, NJ · On-site

$67 - $88/hr

... for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices ...

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

LivePerson * Experience designing and supporting IVR and call-routing solutions * Experience integrating AI-driven voice and chat platforms into enterprise environments Key Responsibilities * Design ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

LivePerson * Experience designing and supporting IVR and call-routing solutions * Experience integrating AI-driven voice and chat platforms into enterprise environments Key Responsibilities * Design ...

All JobsLiveperson Chat Jobs

Liveperson Chat information

See salary details

$28.5K

$72.8K

$119K

How much do liveperson chat jobs pay per year?

As of Jul 3, 2026, the average yearly pay for liveperson chat in the United States is $72,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $83,500.00 per year, depending on experience, location, and employer.

What are the typical responsibilities of a Liveperson Chat agent during a standard shift?

As a Liveperson Chat agent, your main responsibilities include responding to customer inquiries in real time via online chat, resolving issues, providing product or service information, and escalating complex cases when necessary. You may be expected to handle multiple conversations simultaneously while maintaining a friendly, professional tone and adhering to quality and response time standards. Collaboration with your team and supervisors is common, as agents often share knowledge and feedback to improve customer experiences. Typical shifts are spent actively engaging with customers, updating records in CRM systems, and participating in brief team meetings or training sessions to stay current on processes and products.

How do I become a text chat agent?

To become a Liveperson chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Some employers may require prior customer service experience or familiarity with chat platforms, and training is often provided after hiring.

What is LivePerson chat?

LivePerson chat refers to a customer service role where agents use LivePerson's messaging platform to communicate with customers in real-time. The job involves handling inquiries, providing support, and resolving issues through live chat software, often requiring good communication skills and familiarity with digital tools.

Is there a job where you just talk to people?

A Liveperson Chat agent is a customer service role that involves communicating with customers via live chat platforms. These jobs typically require good communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. They often involve providing support, answering questions, and resolving issues in real-time.

What is a LivePerson Chat job?

A LivePerson Chat job involves assisting customers through online chat using the LivePerson platform. Agents respond to inquiries, provide support, and help resolve issues in real time. This role requires strong typing skills, effective communication, and the ability to multitask. It is typically remote or office-based, depending on the employer.

What are the key skills and qualifications needed to thrive in the Liveperson Chat position, and why are they important?

To thrive as a Liveperson Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a strong grasp of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with LivePerson's chat platform, CRM tools, and ticketing systems is commonly expected, and training may be provided. Standout candidates possess patience, active listening, problem-solving abilities, and a customer-centric mindset. These skills are essential for efficiently addressing customer inquiries, maintaining high satisfaction rates, and ensuring seamless digital interactions.

Is LivePerson a good place to work?

LivePerson offers roles such as LivePerson Chat agents, which typically involve customer service and communication skills, often working remotely with flexible schedules. Employee reviews indicate that the company provides a collaborative environment and opportunities for skill development, though experiences can vary by position and department.
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Liveperson Chat jobs near you
AWS Connect Solutions Architect

AWS Connect Solutions Architect

Apolis

Edison, NJ • On-site

$65.75 - $86.25/hr

Other

Posted 17 days ago

Job description

Senior AWS Connect Solutions Architect & Lead Developer

We are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations.

Key Responsibilities

  • Architectural Leadership: Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat.
  • Requirements Engineering: Lead discovery sessions to translate legacy "must-have" features and identified "gaps" into AWS-native functional requirements, with a specific focus on Digital Chat workflows.
  • Hands-on Development: Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience.
  • Migration Advisory: Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions.
  • Stakeholder Engagement: Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives.
  • Chat Specialization: Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem.

Required Skills & Qualifications

  • Experience: 5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist features. Agent desktop integrations
  • Migration Expertise: Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect.
  • Technical Stack:
    • Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex.
    • Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch.
    • Familiarity with CRM integrations (Salesforce Health Cloud or similar).
    • Knowledge also on Genesys / LivePerson Chat is preferred
  • Domain Knowledge: Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows.
  • Soft Skills: Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.

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