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Chat Assistant Jobs (NOW HIRING)

Alphabe Insight Inc

Customer Service Assistant

Miami, FL · On-site

$16.50 - $22.75/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Assist customers with product information, order placement, and tracking. * Handle and resolve customer ...

Alphabe Insight Inc

Customer Service Assistant

Miami, FL

$16.50 - $22.75/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Assist customers with product information, order placement, and tracking. * Handle and resolve customer ...

Alphabe Insight Inc

Customer Service Assistant

Columbus, OH · On-site

$16.75 - $23/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Assist customers in resolving product or service issues efficiently and effectively. * Provide detailed ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our products or services ...

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Chat Assistant information

What are the key skills and qualifications needed to thrive as a Chat Assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What are some common challenges Chat Assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What are Chat Assistants?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

More about Chat Assistant jobs
What cities are hiring for Chat Assistant jobs? Cities with the most Chat Assistant job openings:
What are the most commonly searched types of Chat jobs? The most popular types of Chat jobs are:
What states have the most Chat Assistant jobs? States with the most job openings for Chat Assistant jobs include:
What job categories do people searching Chat Assistant jobs look for? The top searched job categories for Chat Assistant jobs are:
Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 86% In-person, 5% Hybrid, and 9% Remote job distribution.
AI Developer (Contract to Hire)

AI Developer (Contract to Hire)

DivIHN Integration Inc

Deerfield, IL • On-site

Contractor

Posted 29 days ago

Job description

For further inquiries regarding the following opportunity, please contact our Talent Specialist
Lavanya at 224 369 0873 
 
Title: AI Developer - Contract to Hire
Location: Deerfield, IL
Duration: 12 Months with possibility of extension
 
Preferred CST Time Zone
 
Job Description
Essential Duties and Responsibilities:
  • Work with technical and business teams to develop GenAI solutions for scenarios like
    • Text Extraction
    • Speech to Text
    • Chat Assistant with Knowledge Base
    • Chat Assistant with Transactional Data
    • Workflow Automation using AI Agents
  • Apply your knowledge of Gen AI frameworks and deployment architectures to build solutions and recommend best practices.
  • Evaluate options, develop Proof of concepts, and review code and solutions from other team members.
  • Understanding of full-stack architecture is a strong plus.
 
Qualifications
  • 5+ years of design, implementation, or consulting in applications and infrastructures experience
  • Strong familiarity with AWS cloud services.
  • 3+ years of experience in various phases of Machine Learning, Artificial Intelligence and Deep Learning solutions using AWS technologies.
  • Experience in implementing AI/Generative AI solutions using AWS Sagemaker, AWS Bedrock and other AI services like AWS Transcribe, AWS Textract, AWS Kendra, AWS Translate and AWS Rekognition, etc.
  • Demonstrated understanding of prompt engineering and application of it to mentioned use cases.
  • Evaluate LLM outputs for hallucination, toxicity, bias, and factual correctness.
  • Implement context caching and memory management patterns to implement well performing applications.
  • Coding experience in implementing solutions using various AWS Services.
  • Proficiency in programming languages such as Python and NodeJS preferred.
  • Proficiency in creating and using REST APIs.
  • Build and deploy AI/GenAI solutions on AWS
  • Develop and manage end-to-end data/AI pipelines
  • Create chat assistants and integrate APIs
  • Write production-ready Python code
  • Innovate and automate digital processes
  • Own projects from design to deployment
  • No specific Degree mentioned, Bachelors preferred.
  • Strong in Python (Node.js is a plus), 3+ years in AI