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Chat Assistant Jobs in High Point, NC (NOW HIRING)

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

The Chat Support Supervisor will be responsible for ensuring exceptional customer service ... Provide coaching, feedback, and performance guidance to team members. * Assist agents with complex ...

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Chat Assistant information

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

How do you become a chat assistant?

To become a chat assistant, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

How much do chat assistants make?

Chat assistants typically earn between $10 and $20 per hour, depending on experience, employer, and location. Some roles may offer additional incentives or flexible schedules, especially for remote work or part-time positions.

What are the most commonly searched types of Chat jobs in High Point, NC?

The most popular types of Chat jobs in High Point, NC are:

What are popular job titles related to Chat Assistant jobs in High Point, NC?

For Chat Assistant jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Chat Assistant jobs in High Point, NC look for?

The top searched job categories for Chat Assistant jobs in High Point, NC are:

What cities near High Point, NC are hiring for Chat Assistant jobs?

Cities near High Point, NC with the most Chat Assistant job openings:

Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in High Point, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Chat Support Supervisor

Ethypharm

Reidsville, NC • Remote

Full-time

PTO

Posted 6 days ago

Job description

Ethypharm Groups® is seeking a highly organized, experienced, and customer-focused Chat Support Supervisor to lead and oversee a team of Chat Support Agents. The Chat Support Supervisor will be responsible for ensuring exceptional customer service, maintaining team productivity, monitoring service quality, and providing guidance and coaching to support representatives.

The successful candidate should have strong communication and leadership skills, excellent judgment, and the ability to manage multiple customer-service priorities in a fast-paced remote environment.

Key Responsibilities

  • Supervise and support a team of remote Chat Support Agents.
  • Monitor daily team performance, productivity, attendance, and service quality.
  • Ensure customer inquiries are handled promptly, professionally, and accurately.
  • Review chat interactions to ensure compliance with company policies and customer-service standards.
  • Provide coaching, feedback, and performance guidance to team members.
  • Assist agents with complex, sensitive, or escalated customer issues.
  • Identify recurring customer concerns and communicate trends to management.
  • Ensure agents maintain accurate customer records and properly document interactions in the CRM system.
  • Monitor response times, resolution rates, customer satisfaction, and other key performance indicators.
  • Conduct regular team meetings, briefings, and performance reviews.
  • Assist with onboarding and training newly hired Chat Support Agents.
  • Develop and reinforce best practices for written communication and customer engagement.
  • Coordinate with other departments to resolve customer issues efficiently.
  • Maintain confidentiality and protect customer and company information.
  • Prepare performance reports and provide management with updates regarding team activities and results.
  • Help implement process improvements that increase efficiency and customer satisfaction.
  • Ensure the team follows all applicable company procedures, policies, and communication standards.

Required Qualifications

  • High school diploma or equivalent; additional education or customer-service training is an advantage.
  • Previous experience in customer service, chat support, call center operations, or a related field.
  • Previous supervisory or team-lead experience is strongly preferred.
  • Excellent written and verbal communication skills.
  • Strong interpersonal and conflict-resolution skills.
  • Ability to coach, motivate, and manage a remote team effectively.
  • Strong organizational and time-management abilities.
  • Comfortable working with CRM systems, live-chat platforms, Microsoft Teams, and other workplace technologies.
  • Ability to analyze performance metrics and identify areas for improvement.
  • Strong attention to detail and problem-solving ability.
  • Ability to work independently while maintaining effective communication with management and team members.

Preferred Skills

  • Customer-service leadership
  • Live-chat management
  • Team coaching and development
  • Performance monitoring
  • Conflict resolution
  • CRM management
  • Microsoft Teams and remote collaboration
  • Data and KPI analysis
  • Quality assurance
  • Written business communication

Key Performance Indicators (KPIs)

Performance may be evaluated using metrics including:

  • Customer Satisfaction (CSAT)
  • First Contact Resolution (FCR)
  • Average Response Time
  • Average Resolution Time
  • Chat Quality Scores
  • Team Productivity
  • Attendance and Schedule Adherence
  • Escalation Rates
  • Customer Retention and Service Quality

Work Environment

This is a remote position requiring a reliable internet connection, a suitable computer, and a professional workspace. The Chat Support Supervisor must be available during assigned working hours and maintain consistent communication with management and team members through approved company communication platforms.

Compensation and Benefits

Compensation, benefits, paid time off, and other employment terms will be provided according to the company's applicable employment policies and the terms of the successful candidate's employment agreement.