ZipRecruiter

Log In

1

Chat Agent Jobs in High Point, NC (NOW HIRING)

Promoted2

Remote Insurance Agent

Winston Salem, NC · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year income with full training and qualified leads provided - join a fast-growing national financial services ...

Promoted2

Remote Insurance Agent

Greensboro, NC · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year income with full training and qualified leads provided - join a fast-growing national financial services ...

Liveops

Remote Customer Service Agent

High Point, NC · Remote

$13.75 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Winston Salem, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Lexington, NC · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Burlington, NC · Remote

$13 - $17.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

next page

Showing results 1-20

All JobsChat Agent JobsChat Agent Jobs in High Point, NC

Chat Agent information

See High Point, NC salary details

$4

$15

$22

How much do chat agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for chat agent in High Point, NC is $15.30, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $17.16 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in High Point, NC?

The most popular types of Chat Agent jobs in High Point, NC are:

What are popular job titles related to Chat Agent jobs in High Point, NC?

For Chat Agent jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in High Point, NC look for?

The top searched job categories for Chat Agent jobs in High Point, NC are:

What cities near High Point, NC are hiring for Chat Agent jobs?

Cities near High Point, NC with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in High Point, NC as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $31,819 per year, or $15.3 per hour.

Outbound Customer Service Agent - Flow Automotive Companies

Flow Automotive Companies

Winston Salem, NC

$14.25 - $19.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Flow Automotive rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

68th of 155 rated car dealerships

Job description

The automotive industry is transforming and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.


We’re hiring Automotive Service Outbound Customer Service Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success. This role will be for the service department.


What You'll Do:

  • Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
  • Call Flow customers to update them on current recalls, retention offers, and service repair contract options
  • Set high-quality appointments for service visits
  • Use CRM and telephony systems to call and text customers 
  • Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
  • Meet daily/weekly/monthly performance targets
  • Work on-site in our office (not a hybrid or remote position)


Who We're Looking For:

  • A positive, goal-oriented work ethic with a desire to grow earnings through performance
  • Ability to think critically and match products or services to customer needs
  • Team player with a professional presence and proactive attitude
  • No automotive experience required – we train for success!


Why Join Flow Automotive?

  • Be part of a company that values innovation, community, and growth
  • Join a high-performance team in an industry-leading Business Development Center
  • Opportunity for career growth, leadership development, and internal promotions


Flow provides competitive earning opportunities and a comprehensive benefits plan including:


Medical, dental, and life insurance (including dependent coverage)

  • Paid time off
  • Paid volunteer time
  • State of the art fitness facility on site
  • 401(k) Retirement Plan and Financial Wellness Program
  • Thrive@Flow Wellness Program with on-site nurse
  • Employee pricing for automotive service and vehicle purchases
  • Scholarship program for children of employees


Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pre-employment drug screening is required.

Keywords to Help You Find This Job:
Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs

What Flow Automotive employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply