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Chat Support Jobs in High Point, NC (NOW HIRING)

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$12

$23

$39

How much do chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for chat support in High Point, NC is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in High Point, NC?

The most popular types of Chat Support jobs in High Point, NC are:

What are popular job titles related to Chat Support jobs in High Point, NC?

For Chat Support jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in High Point, NC look for?

The top searched job categories for Chat Support jobs in High Point, NC are:

What cities near High Point, NC are hiring for Chat Support jobs?

Cities near High Point, NC with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in High Point, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $48,338 per year, or $23.2 per hour.

Mechanical Support Specialist I

Firman Power Equipment Inc

Greensboro, NC • On-site

$20 - $24/hr

Full-time

Re-posted 4 days ago

Job description


In 2015, FIRMAN Power Equipment, Inc. introduced its portable generator power equipment to the North American market, offer customer-friendly units with larger tanks and extended run times. We also provide our customers with top-notch technical support.


Summary: 

Provides basic technical support and assistance to customers via e-mail, phone, or chat regarding their generator. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance on FIRMAN generators. Provides customers with preventive maintenance and configuration recommendations for their generator. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of FIRMAN products and services. Escalates more complex inquiries to a higher-level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. 

Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. 

Responsibilities and Functions: 

  • Communicates with Technical team using Teams application.
  • Locates service centers for customers that require repair or maintenance on their generator.
  • Maintains professionalism and composure during all customer interactions.
  • Demonstrates empathy and patience to customers, especially under stressful situations.
  • Utilize NetSuite to navigate and create, part orders, customer profiles, support cases, and creating Shopify orders.
  • Responds to Chat inquires quickly with an approval rating over 90%.
  • Responds to Email Information page inquiries through Outlook.
  • Troubleshoot and answer customer inquiries regarding FIRMAN products.
  • Continuously learns FIRMAN products and best practices for troubleshooting generators.
  • Vonage answer rate must be above 95% unless assigned other duties.
  • Vonage ready state must be above 90% unless assigned other duties.
  • Must answer and assist to completion over 99% of all calls.
  • Attach is related documents and files to each customer profile case in NetSuite.
  • Utilizes operating manuals, FAQ’s, and website and other sources to assist with customer inquiries.
  • May be required to assist other departments.
  • Overtime as needed during peak season.
  • Some travel as needed.