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Chat Support Jobs in High Point, NC (NOW HIRING)

Varsity Tutors

Cursor Tutor

Greensboro, NC · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

Varsity Tutors

Cursor Tutor

Winston Salem, NC · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

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All JobsChat Support JobsChat Support Jobs in High Point, NC

Chat Support information

See High Point, NC salary details

$12

$23

$39

How much do chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for chat support in High Point, NC is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in High Point, NC?

The most popular types of Chat Support jobs in High Point, NC are:

What are popular job titles related to Chat Support jobs in High Point, NC?

For Chat Support jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in High Point, NC look for?

The top searched job categories for Chat Support jobs in High Point, NC are:

What cities near High Point, NC are hiring for Chat Support jobs?

Cities near High Point, NC with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in High Point, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $48,338 per year, or $23.2 per hour.

Customer Support Specialist

Sir Speedy, Winston-Salem/High Point NC

High Point, NC

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Benefits:

  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance

CUSTOMER SUPPORT SPECIALIST  Position Overview:If you are looking for an opportunity, we’re looking for a Customer Service Representative that is seeking a career – not just another job. We need someone who takes pride in every project and making sure they make our customers look good. Because if our customers aren’t happy, they won’t come back and then we can’t pay you. We are looking for an organized, detailed oriented individual able to thrive in a fast-paced, deadline driven environment. You will be working with an experienced production team and enjoy support from a national network of fellow Specialists.  If you have experience in the print/signs/graphics field, like to play with fun technology every day, come and grow with our company and enjoy the benefits of our health insurance, 401K and profit-sharing plans.  Your Run-of-the-Mill Basic Responsibilities:Greet customers in a courteous manner and gather information for estimating.Answer the telephone using the company's procedures for incoming calls.Direct calls appropriately.Handle routine questions and requests by customers.Deal with customer complaints and concerns, facilitating satisfactory resolution as quickly as possible.Serve customers at the front counter. Process their orders in a timely manner. Any delays must be reported to management.Fully utilize the computerized pricing/estimating program.  The Important Stuff You Must Have:A background in the print/sign industry.Customer Service experienceBe a good communicator – ask questions, admit mistakes and don’t point fingers.You must be nice to the people who are our customers and those that you work with even when they don’t deserve it.Like to work and work while at work.Be a multi-tasking maniac. We do a lot in a short time. This is no place for the proactively challenged.Be willing to jump in and figure things out on your own. No hand holding here.You must be a life-long learner to work here. Lots to learn and it’s always changing. Big Pluses if You Have:Experience using estimating Software (Printer’s Plan, PrintSmith, Etc.) About Us:We have been in business in NC Triad area for over 50 years, so we are not going anywhere. We also have lots of cool awards from our network and from our customers. We work on lots of creative projects for some of the biggest companies in NC. Check us out and we’ll guarantee you’ll say, “I had no idea they do all this stuff!” and you will immediately want to come to work here. Thanks for reading this far and if you did read this far enter the keyword Creativity in your subject line for priority review.

Compensation: $18.00 - $22.00 per hour

We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is Sir Speedy and its independent franchisees. Sir Speedy is a leading industry provider of printing, signs and marketing services, but we’re less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard…and play harder. It’s part of our DNA.

With several career paths to choose from – sales, marketing, design, production, operations – no matter the role you choose, you’ll be working in an organization that cares about you. At Sir Speedy you can make a difference. 

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