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Chat Support Jobs in Raleigh, NC (NOW HIRING)

Phenom People

4/28 Chat Billing Agent

Morrisville, NC

$16 - $20.50/hr

You will learn how to provide chat-based account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate chats to your ...

Shift4

Technical Support, Associate

Morrisville, NC · On-site

Technical Support, Associate Center Valley, Pennsylvania, United States; Las Vegas, NV; Morrisville ... Accurately process and record call, email, and chat interactions * Follow up and make scheduled ...

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...

Litera Corp.

Technical Support Engineer

Raleigh, NC · On-site

Perform real-time support sessions via phone, screen share, or chat to analyze and remediate customer systems. * Collect logs and technical diagnostics; analyze and summarize key findings. * Escalate ...

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Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the most commonly searched types of Chat Support jobs in Raleigh, NC? The most popular types of Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Chat Support jobs in Raleigh, NC? For Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Raleigh, NC look for? The top searched job categories for Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Support jobs? Cities near Raleigh, NC with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $52,664 per year, or $25.3 per hour.

4/28 Chat Billing Agent

Phenom People

Morrisville, NC

$16 - $20.50/hr

Other

Medical, Retirement

Posted 20 days ago

Job description

Billing Chat Agent

Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer relationship.

Profile: A positive, flexible communicator and good written communicator who can multi-task to solve problems for multiple customers at the same time. They use patience and strong written communication skills to uncover customer needs, answer questions, and leave a positive impact on every customer interaction.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real difference for their customers and the company. You will learn how to provide chat-based account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate chats to your support team. You'll learn how to answer general billing and payment questions. Your thorough understanding of Spectrum products and services will help you navigate your way to successful resolution.

It's all about learning and growing.

This may be a new road for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be the written voice of Spectrum: fielding questions, processing orders, updating account records, and more - all through our chat based platform. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line always available, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Our supervisors are provided the same training you receive, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits - industry-leading retirement savings plans, comprehensive health care, and paid training and time off - we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.

What's required to get started?

  • Ability to read, write, speak and understand English
  • High School Diploma or GED

Preferred qualifications

  • 1 year previous customer service experience

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