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Chat Support Jobs in Raeford, NC (NOW HIRING)

EnrollHere

Technical Support Specialist

Pinehurst, NC · On-site

Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with ... Support Leadership & Enablement * Act as a day-to-day lead for the support function, helping ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · Remote

Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with ... Support Leadership & Enablement * Act as a day-to-day lead for the support function, helping ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · On-site

Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with ... Support Leadership & Enablement * Act as a day-to-day lead for the support function, helping ...

DYOPATH

Desktop Support Analyst I

Sanford, NC · On-site

$21/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... Troubleshoot hardware and software issues via phone, chat, or in person * Install, deploy, and ...

Elvanx Inc

Customer Support Specialist

Fayetteville, NC · On-site

$16.50 - $22.25/hr

Customer Support Specialist Location: Fayetteville, NC Job Type: Full-Time About the Role We're seeking a dynamic and customer-focused Customer Support Specialist to join our growing team. In this ...

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All JobsChat Support JobsChat Support Jobs in Raeford, NC

Chat Support information

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$11

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How much do chat support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for chat support in Raeford, NC is $21.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.41 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Raeford, NC?

The most popular types of Chat Support jobs in Raeford, NC are:

What job categories do people searching Chat Support jobs in Raeford, NC look for?

The top searched job categories for Chat Support jobs in Raeford, NC are:

What cities near Raeford, NC are hiring for Chat Support jobs?

Cities near Raeford, NC with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Raeford, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $44,701 per year, or $21.5 per hour.

Technical Support Specialist

Pinehurst, NC • On-site

EnrollHere
See more jobs at EnrollHereexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You’ll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.

Responsibilities
  • Serve as the primary escalation point for complex Tier 2–3 issues involving platform workflows, integrations, dialer tools, and account configurations.
  • Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
  • Ensure SLA adherence and consistent response quality across active conversations.
  • Identify patterns in support issues and proactively recommend solutions.

Support Leadership & Enablement

  • Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
  • Review tickets for accuracy, tone, and technical correctness.
  • Assist with onboarding and ramping new support hires.
  • Contribute to and refine support macros, workflows, and automations in Intercom.

Technical Troubleshooting

  • Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
  • Clearly document bugs, edge cases, and reproduction steps for Engineering.
  • Partner with Product and QA to validate fixes and communicate resolutions back to users.

Documentation & Process Improvement

  • Own and improve internal and external documentation using Notion and Intercom Articles.
  • Identify gaps in onboarding, help content, and self-service resources.
  • Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
What Success Looks Like
  • Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
  • Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
  • Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.

Requirements

  • 2–4 years of experience in technical support, customer support, or a similar role.
  • Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
  • Experience working in a ticket-based support environment (Intercom, Zendesk,
  • Freshdesk, Jira Service Management, etc.).
  • Comfortable troubleshooting browser-based applications using developer tools.
  • Excellent written communication and a calm, customer-first mindset.
  • Proven ability to manage multiple priorities in a fast-paced, remote environment.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

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