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Chat Assistant Jobs in Raleigh, NC (NOW HIRING)

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Respond to customer inquiries in a timely and professional manner across multiple channels including phone, email, and chat. * Assist customers in troubleshooting and resolving product issues or ...

LifeWise Academy

Volunteer

Cary, NC · On-site

Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...

Durham County

TEMPORARY OFFICE ASSISTANT, 10%

Durham, NC · On-site

$14.50 - $18.75/hr

Provide reference and reader's advisory services for customers via phone, online chat, email and in person. * Assist the public in the use of library resources and equipment, including online catalog ...

dbi

Operations Supervisor

Raleigh, NC · On-site

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

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All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Raleigh, NC

Chat Assistant information

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Raleigh, NC? The most popular types of Chat jobs in Raleigh, NC are:
What are popular job titles related to Chat Assistant jobs in Raleigh, NC? For Chat Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Raleigh, NC look for? The top searched job categories for Chat Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Assistant jobs? Cities near Raleigh, NC with the most Chat Assistant job openings:
Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Service Agent

Biz Voice Boost

Raleigh, NC • On-site

$15 - $20.25/hr

Other

Re-posted 17 days ago

Job description

Job Title: Customer Service Agent
Location: Raleigth
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand.
Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner across multiple channels including phone, email, and chat.
  • Assist customers in troubleshooting and resolving product issues or service-related inquiries.
  • Provide accurate product information and guidance to customers to facilitate their purchase decisions.
  • Maintain customer records by updating account information and documenting interactions.
  • Escalate complex issues to the appropriate departments while following up to ensure resolution.
  • Identify trends in customer feedback and suggest improvements to enhance service delivery.
Requirements & Qualifications:
  • High school diploma or equivalent; additional education or customer service training preferred.
  • Proven experience in a customer service role or similar position.
  • Excellent communication skills, both verbal and written, with a customer-oriented approach.
  • Strong problem-solving abilities and the capability to handle challenging situations with empathy.
  • Familiarity with customer support software and tools is a plus.
  • Ability to work independently as well as part of a team in a fast-paced environment.

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