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Online Chat Jobs in Raleigh, NC (NOW HIRING)

Durham County

TEMPORARY OFFICE ASSISTANT, 10%

Durham, NC · On-site

$14.50 - $18.75/hr

Provide reference and reader's advisory services for customers via phone, online chat, email and in person. * Assist the public in the use of library resources and equipment, including online catalog ...

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All JobsOnline Chat JobsOnline Chat Jobs in Raleigh, NC

Online Chat information

See Raleigh, NC salary details

$17K

$39.5K

$83.6K

How much do online chat jobs pay per year?

As of Aug 8, 2026, the average yearly pay for online chat in Raleigh, NC is $39,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,300.00 and $42,300.00 per year, depending on experience, location, and employer.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat jobs in Raleigh, NC? The most popular types of Chat jobs in Raleigh, NC are:
What are popular job titles related to Online Chat jobs in Raleigh, NC? For Online Chat jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Chat jobs in Raleigh, NC look for? The top searched job categories for Online Chat jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Chat jobs? Cities near Raleigh, NC with the most Online Chat job openings:
Online Chat jobs near you
Infographic showing various Online Chat job openings in Raleigh, NC as of August 2026, with employment types broken down into 64% Full Time, 30% Part Time, 1% Temporary, and 5% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $39,462 per year, or $19 per hour.

44402 Business Development Representative

Hendrick Dodge

Cary, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 hours ago

Job description

BDC Rep | Business Development Representative Hendrick Dodge  is looking for a BDC Rep | Business Development Representative to join our dynamic Sales Team. BDC | Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads as well as confirming sales appointments and performing long-term follow-up on all unsold customers. BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources. What we offer: Competitive Wages Paid Time Off Room for Growth Health, Dental, & Vision Insurance  Supportive Management Team 401k & so much more! What you'll do: Effectively communicate with internet customers and prospective customers according to their preferred method of communication – phone, email, or in person Make outbound calls to book and confirm appointments Manage internet sales leads by continuously checking the online chat and emails, responding to inquiries immediately Maintain excellent knowledge of all vehicle makes, models and their features Provide the highest level of customer service to create lifelong customers Follow up with existing and potential customers to generate leads and close sales What we are looking for: Successful BDC/Internet sales professionals have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background. Previous customer service experience Previous call center and/or internet sales experience a plus Comfortable making outbound sales calls Strong communication skills in order to work most effectively with customers Excellent organizational and account management skills Self-motivated with exemplary follow up skills Why Chrysler? We are committed to serving all our customers’ sales needs with an extensive network of over 2,500 dealerships nationwide. We believe our customers deserve the most courteous and attentive treatment we can give them when purchasing their vehicles. Across all brands, we strive to be a company recognized as a catalyst of innovation. Work with the best and be mentored by highly skilled professionals along the way. Join the Chrysler family - apply today! Apply Now!

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