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Online Chat Jobs in Raleigh, NC (NOW HIRING)

Durham County

TEMPORARY OFFICE ASSISTANT, 10%

Durham, NC · On-site

$14.50 - $18.75/hr

Provide reference and reader's advisory services for customers via phone, online chat, email and in person. * Assist the public in the use of library resources and equipment, including online catalog ...

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Online Chat information

See Raleigh, NC salary details

$17K

$39.5K

$83.6K

How much do online chat jobs pay per year?

As of Aug 15, 2026, the average yearly pay for online chat in Raleigh, NC is $39,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,300.00 and $42,300.00 per year, depending on experience, location, and employer.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat jobs in Raleigh, NC?

The most popular types of Chat jobs in Raleigh, NC are:

What are popular job titles related to Online Chat jobs in Raleigh, NC?

For Online Chat jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Chat jobs in Raleigh, NC look for?

The top searched job categories for Online Chat jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Chat jobs?

Cities near Raleigh, NC with the most Online Chat job openings:

Online Chat jobs near you
Infographic showing various Online Chat job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 32% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $39,462 per year, or $19 per hour.

TEMPORARY OFFICE ASSISTANT, 10% - 40001725; 40001725; 40001716

Durham County

Durham, NC • On-site

$15.50 - $20/hr

Part-time, Temporary

Posted 19 days ago

Job description

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields-giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.
DEPARTMENT:
Library
DATE POSTED:
August 3, 2026
CLOSING DATE:
August 17, 2026
HIRING RANGE:
$19.60 - $20.15
POSITION NUMBER:
40001725; 40001725; 40001716
JOB TYPE:
Part-Time, Non-Exempt
*Please note this is a TEMPORARY, part-time 10% FTE position. The person selected for this position will be hired for a period not to exceed eleven (11) months.
*No benefits are associated with this position.
GENERAL DESCRIPTION:
Provide relief and emergency coverage at all Durham County Library locations.
Must be able to work a flexible schedule including days, evenings and weekends and have reliable transportation.
DUTIES AND RESPONSIBILITIES:
  • Provide excellent customer service utilizing automated systems at all service points, including the children's, teens and information desks, computer areas, circulation and possibly on the Bookmobile or Tech Mobile.
  • Provide reference and reader's advisory services for customers via phone, online chat, email and in person.
  • Assist the public in the use of library resources and equipment, including online catalog and online resources.
  • Perform a variety of duties that include, but are not limited to, issuing new library cards, processing reserves, collecting fees, shelving books, retrieving books from shelves, emptying book drops and checking in materials.
  • Interprets library policies and procedures to the public.

KNOWLEDGE, SKILLS AND ABILITIES:
  • General knowledge of current library policies, procedures and materials.
  • Skill with library technology
  • Sufficient keyboard experience to use automated systems effectively.
  • Ability to use personal computers, word processing software and email.
  • Must be able to work independently with minimal supervision and as part of a team.
  • Ability to communicate effectively both orally and in writing.
  • Ability to understand and interpret library rules, policies and procedures.
  • Ability to use a variety of office equipment.
  • Ability to work pleasantly and effectively with people of all ages.
  • Ability to establish and maintain pleasant and effective working relationships with other employees and library patrons.
  • Ability to work with people with courtesy and tact in performing public contact duties.
  • Commitment to excellence in customer service.

EDUCATION AND EXPERIENCE:
  • High School Graduation or GED equivalent
  • One (1) year of customer service, clerical support or related experience preferred.

PREFERRED QUALIFICATIONS:
  • Previous library experience highly desired.
  • Ability to speak Spanish a plus.

PHYSICAL DEMANDS:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
  • Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:
Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
BACKGROUND CHECK STATEMENT:
This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

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