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Virtual Chat Jobs in Raleigh, NC (NOW HIRING)

Lomenick Agency

Entry Level Sales Associate

Louisburg, NC · Hybrid

$65K/yr

... to chat with our team members and ask any questions. FAQs: * When will I hear back after applying? Typically, within 24 hours. * Is there any specific software I need for the virtual overview? No ...

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All JobsChat JobsVirtual Chat JobsVirtual Chat Jobs in Raleigh, NC

Virtual Chat information

See Raleigh, NC salary details

$11

$23

$32

How much do virtual chat jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual chat in Raleigh, NC is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.63 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.
What are the most commonly searched types of Chat jobs in Raleigh, NC? The most popular types of Chat jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Chat jobs? Cities near Raleigh, NC with the most Virtual Chat job openings:
Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 51% Physical, 2% Hybrid, and 47% Remote job distribution, with an average salary of $49,332 per year, or $23.7 per hour.

Virtual Travel Customer Service

Genovaire Travel Group

Raleigh, NC • Remote

$14.50 - $18.50/hr

Full-time

Posted 13 days ago

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

  • Provide assistance through email, chat, and phone communication

  • Help with itinerary changes, updates, and general travel questions

  • Provide destination and travel guideline information

  • Follow up with travelers before departure

  • Resolve concerns while maintaining a positive customer experience

Ideal Candidate

  • Friendly and professional communication style

  • Customer support experience preferred

  • Reliable and organized

  • Comfortable using online tools and learning new systems

  • Interest in travel and client satisfaction

What We Offer

  • Remote work flexibility

  • Training provided

  • Ongoing team support

  • Professional development opportunities

  • Access to travel-related perks

Apply