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Entry Level Airbnb Live Chat Support Jobs in Raleigh, NC

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Lennar

Internet Sales Coordinator

Raleigh, NC · On-site

$18.25 - $25/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

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All JobsAirbnb Live Chat Support JobsEntry Level Airbnb Live Chat Support JobsEntry Level Airbnb Live Chat Support Jobs in Raleigh, NC

Entry Level Airbnb Live Chat Support information

What does an entry level Airbnb live chat support do?

An Entry Level Airbnb Live Chat Support representative assists guests and hosts by answering questions, resolving issues, and providing information through Airbnb’s online chat platform. They help users navigate booking processes, troubleshoot account or payment problems, and offer solutions for common concerns. This role involves clear communication, patience, and familiarity with Airbnb’s policies to ensure users have a positive experience. Training is typically provided, and the position is ideal for those new to customer support roles.

What are the key skills and qualifications needed to thrive as an entry level Airbnb live chat support, and why are they important?

To thrive as an Entry Level Airbnb Live Chat Support, you need strong written communication, problem-solving abilities, and a customer service mindset, usually supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is commonly required. Patience, adaptability, and a positive attitude help you resolve guest issues and provide an excellent support experience. These skills ensure timely, accurate assistance that maintains Airbnb’s reputation and keeps customers satisfied.

What are some common challenges faced by entry level Airbnb live chat support agents and how can they be managed?

Entry-level Airbnb live chat support agents often encounter challenges such as handling multiple chats simultaneously, addressing a wide range of guest and host concerns, and resolving issues quickly while maintaining excellent customer service. To manage these challenges, agents receive thorough training on Airbnb policies, communication best practices, and troubleshooting steps. Regular feedback from supervisors and collaboration with more experienced team members also helps new agents improve their skills and confidence in handling complex scenarios.

What is the difference between Entry Level Airbnb Live Chat Support vs Entry Level Customer Service Representative?

AspectEntry Level Airbnb Live Chat SupportEntry Level Customer Service Representative
CredentialsBasic communication skills, familiarity with chat platformsHigh school diploma or equivalent, basic communication skills
Work EnvironmentRemote, online chat support for Airbnb usersOffice or remote, phone and email support for various clients
Industry UsagePrimarily in hospitality and travel industryBroadly in retail, telecom, and service sectors
Search & Comparison IntentFocus on hospitality, travel, Airbnb support rolesGeneral customer service roles across industries

Entry Level Airbnb Live Chat Support specializes in assisting Airbnb guests and hosts via online chat, requiring familiarity with chat platforms and hospitality knowledge. Entry Level Customer Service Representative is a broader role supporting various industries through multiple communication channels. Both roles require strong communication skills but differ in industry focus and work environment.

What are the most commonly searched types of Airbnb Live Chat Support jobs in Raleigh, NC?

The most popular types of Airbnb Live Chat Support jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Airbnb Live Chat Support jobs in Raleigh, NC?

For Entry Level Airbnb Live Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Airbnb Live Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Airbnb Live Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Airbnb Live Chat Support jobs?

Cities near Raleigh, NC with the most Entry Level Airbnb Live Chat Support job openings:

Entry Level Airbnb Live Chat Support jobs near you
Infographic showing various Entry Level Airbnb Live Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Specialist

Durham, NC • On-site

Strawbridge Studios
Photography Services • 501 - 1,000 employees

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

10th of 12 rated photography companies

Paid breaks

Uninterrupted breaks

Learn more about Strawbridge Studiosexternal

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Support Specialist

Location: Strawbridge Studios Inc
Compensation: $45,000 Annual Salary (paid biweekly)
Additional Perks: 401K and Profit Sharing + Optional Health, Dental, and Vision Plans
Time Off: 4 Weeks PTO

Who we are: 

Strawbridge Studios is a family-operated school photography company with a rich history within the portrait industry. Started in 1923, Strawbridge Studios has grown from a local portrait studio to an interstate photography operation, currently servicing 28 states and Washington, D.C. That is right! With over 100 years in the business, we are still growing as a company! The Strawbridge’s believe it has always been the people who have made this company successful.  Which is why we need you!   

We are seeking a dedicated Customer Support team, comprised of people who are passionate about serving our customers. Someone who is highly professional and enthusiastic about providing quality service to each of our customers. We stand strong on our Three Rules: Do your best, Do what is right, Treat others the way you want to be treated. If this is you, we would love to have you be a part of our Strawbridge family.  

What we do: 

At Strawbridge Studios, we photograph sports and school pictures all over the country. Each photograph of sports and school pictures is produced and shipped back to schools and homes every day from within our Durham, NC, facility.  To learn more about who we are, please visit https://www.strawbridge.net/about-us/

Our Vision:

Through our vision, we understand the importance of capturing the students’ memories, frozen in time. For this reason, we are committed and passionate about providing the highest quality of service to each customer. We are dedicated to effectively listening to our customers, resolving issues promptly, and providing customer satisfaction. We will professionally conduct ourselves by having integrity, accountability, and being passionate about the work we do each day. We are committed to always striving towards excellence.

 Customer Support Specialist Key Role and Responsibilities:

  • Answer inbound calls with some outbound calls.
  • Assist customers using multiple communication channels (phones, emails, and live chat) through the Zendesk system.
  • Research and resolve customer issues.
  • De-escalate customer complaints while maintaining a professional manner.

Customer Support Specialist Qualifications and Requirements: 

  • Must be able to work a scheduled shift: Monday through Friday 8AM – 5PM.
  • Must maintain a good attendance record. 
  • High school diploma or equivalent.
  • Self-starter with the ability to work within a fast-paced team environment.
  • Proficient typing and computer skills.
  • Knowledge of Microsoft Office or Google Suite.
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to effectively organize and prioritize multiple tasks.
  • Accomplish established metric goals through phone, email, and live chat systems.
  • Must conduct themselves professionally and respectfully. 

Preferred but not required:

  • Some knowledge of the portrait industry.
  • Previous experience working within a Call Center environment.
  • Knowledge of Zendesk and Live Chat software.
  • Bilingual: Spanish/English speaking. 

Compensation: 

  • $45,000 Salary, which will be paid out biweekly 
  • 4 Weeks Paid Time OFF -(2 of these weeks will be for building closures during the Christmas Holiday and the July 4th Holiday, as our facilities shut down for IT Maintenance.) 
  • Optional Health, Dental, and Vision plans are available 
  • 401K eligibility after one year of employment.

What Strawbridge Studios employees say

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