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Chat Tech Jobs in Raleigh, NC (NOW HIRING)

1-800-PACK-RAT LLC

CS AGENT

Wake Forest, NC · On-site

$15 - $24/hr

Excellent written/verbal/listening skills to communicate and interact effectively with customers via phone, email, and chat technology * Detail oriented * Proactive in problem solving * Ability to ...

1-800-PACK-RAT

CS AGENT

Wake Forest, NC

$13.25 - $17.75/hr

Excellent written/verbal/listening skills to communicate and interact effectively with customers via phone, email, and chat technology * Detail oriented * Proactive in problem solving * Ability to ...

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All JobsChat Tech JobsChat Tech Jobs in Raleigh, NC

Chat Tech information

See Raleigh, NC salary details

$14

$26

$41

How much do chat tech jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for chat tech in Raleigh, NC is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $31.06 per hour, depending on experience, location, and employer.

What jobs pay $10,000 a week?

In the context of a Chat Tech role, earning $10,000 a week is uncommon and typically associated with high-level sales, executive, or specialized consulting positions rather than standard chat support jobs. Such earnings usually require extensive experience, advanced skills, or ownership of a business. Most chat support roles pay significantly less, often hourly or per task, and do not reach this income level without additional factors.

What do you need to get into chat tech?

To become a chat tech, you typically need strong communication skills, familiarity with customer service software, and the ability to troubleshoot technical issues. Some positions may require basic knowledge of live chat platforms, typing proficiency, and a high school diploma or equivalent. Relevant experience in customer support or technical roles can also be beneficial.

How does a Chat Tech typically collaborate with other teams to resolve customer issues efficiently?

Chat Techs often work closely with support, engineering, and product teams to address customer inquiries and technical problems. When an issue requires specialized expertise, Chat Techs escalate tickets or coordinate with relevant departments to ensure a prompt resolution. Regular communication and clear documentation are essential for seamless teamwork, helping ensure customers receive accurate and timely assistance. This collaborative environment also provides opportunities to learn from other teams and develop broader technical and interpersonal skills.

What jobs pay 10,000 a month without a degree?

For a Chat Tech role, high earnings of $10,000 or more per month are uncommon without significant experience, specialized skills, or a strong client base. Many high-paying tech or freelance positions require expertise in customer support, AI chat systems, or digital communication tools, often gained through self-education or on-the-job training rather than formal degrees.

What is a Chat Tech?

A Chat Tech, or Chat Technician, is a professional who manages and supports online chat systems for businesses or organizations. They are responsible for troubleshooting technical issues, ensuring chat platforms run smoothly, and sometimes providing customer support through chat interfaces. Chat Techs may also assist in implementing new chat features, monitoring performance, and training team members on best practices. Their work ensures that digital communication channels remain reliable and secure for users.

What are the key skills and qualifications needed to thrive as a Chat Tech, and why are they important?

To thrive as a Chat Tech, you need strong problem-solving abilities, technical troubleshooting skills, and a foundational understanding of customer service principles, often supported by a high school diploma or relevant technical certifications. Familiarity with customer support platforms (like Zendesk or Freshdesk), live chat tools, and CRM systems is typically required. Excellent written communication, patience, and multitasking skills help distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining brand reputation in a fast-paced digital environment.

What is the difference between Chat Tech vs Customer Support Specialist?

AspectChat TechCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote, or call centerCall centers, online platforms, in-person
Industry UsageCustomer service, tech companies, e-commerceRetail, telecom, tech services
Common Search/ComparisonYesYes

Chat Tech roles focus on managing live chat interactions, troubleshooting, and providing technical support via online platforms. Customer Support Specialists handle broader customer inquiries, including phone, email, and in-person support. While both roles require strong communication skills, Chat Tech positions often demand technical knowledge and familiarity with chat software. Understanding these differences helps job seekers find the right role based on their skills and career goals.

What jobs pay $2000 a day?

For a Chat Tech role, earning $2000 a day is uncommon and typically requires high-level expertise, such as working as a freelance consultant, specialized AI trainer, or in executive-level positions with significant responsibilities. These roles often demand advanced skills, certifications, or extensive experience in technology and communication tools. Most standard chat support or tech roles do not reach this daily earning level.
What are popular job titles related to Chat Tech jobs in Raleigh, NC? For Chat Tech jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Tech jobs in Raleigh, NC look for? The top searched job categories for Chat Tech jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Tech jobs? Cities near Raleigh, NC with the most Chat Tech job openings:
Chat Tech jobs near you
Infographic showing various Chat Tech job openings in Raleigh, NC as of June 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,589 per year, or $26.7 per hour.
CS AGENT

CS AGENT

1-800-PACK-RAT LLC

Wake Forest, NC • On-site

$15 - $24/hr

Full-time

Posted 6 days ago

Job description

Customer Service Agent

Job Description

Customer Service Agent

FLSA Classification

Non-exempt

Department

Customer Service

Reports to

Customer Service Supervisor

Date

January 1, 2026

Job description 

Summary/objective

A Customer Service Agent will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Schedule appointments, identify customer needs, and market appropriate products and services
  • Answer a high volume of inbound calls in a supportive call center environment for current customers needing scheduling and account management
  • Make outbound follow-up calls to existing customers
  • Use problem solving skills to ensure customers have a positive moving experience
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research information to answer customer inquiries
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Complete call logs and reports
  • Perform additional responsibilities as requested. Essential duties, responsibilities and activities may change at any time, with or without notice

Competencies/skills

  • Proficient in relevant computer applications (Microsoft Word, Excel, Teams, and Outlook)
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Ability to work in a call center environment
  • Ability work independently, to multitask and prioritize daily responsibilities
  • Strong organizational skills
  • Ability to handle stressful situations appropriately
  • Must be customer focused and enjoy working with the public
  • Excellent written/verbal/listening skills to communicate and interact effectively with customers via phone, email, and chat technology
  • Detail oriented
  • Proactive in problem solving
  • Ability to succeed in a fast-paced customer service environment
  • Knowledge of moving/storage or logistics industry is a plus
  • Ability to work between 40-50 hours per week

Specialized knowledge and/or licenses

None

Supervisory responsibilities

None

Work environment

Working conditions for this position are in a standard office setting which is indoors in a climate-controlled environment.

The ability to work remotely is a privilege we want to offer to those who are prepared to succeed in that environment. All new representatives who are meeting the required performance and attendance standards may be able to begin working remotely at the 30-day mark pending approval from your team supervisor. Once remote work is approved, those employees may be required to work in-office a minimum of 2 days per week. Those who are not ready to work remotely at the 30-day mark will be required to continue working in the office until they are deemed ready.

Physical demands

The physical demands for this position require use of a personal computer and phone on an ongoing basis throughout the workday. Additionally, the position requires frequent sitting, manual dexterity to type on a keyboard, reaching with hands and arms, ability to speak clearly, ability to hear spoken word, visual acuity, and the ability to lift and carry up to 10 (ten) pounds.

Travel required

None

Required education and experience

  • High School Diploma or equivalent
  • Minimum of one (1) year experience in sales, customer service, retail, or marketing
  • Call center or telemarketing experience is a plus

EEO statement

1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.