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Assistant Live Chat Agent Jobs in Raleigh, NC (NOW HIRING)

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

eth

Interior Design Sales Professional

Cary, NC · On-site

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Cary, NC

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Cary, NC

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Cary, NC

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Cary, NC

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

You will have the opportunity to assist and retain our valued customers while having the ... Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play.

Orkin LLC

Customer Service Agent_Seasonal

Raleigh, NC · On-site

$16.73/hr

You will have the opportunity to assist and retain our valued customers while having the ... Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play.

PLACE

Showing Assistant

Raleigh, NC · On-site

$40K - $75K/yr

Graduate from PLACE New Agent Launch * Work with sales agent to guide their clients to homes ... live a big life made possible through wealth building and time mastery. Our home services and ...

PLACE

Showing Assistant

Raleigh, NC · On-site

Graduate from PLACE New Agent Launch * Work with sales agent to guide their clients to homes ... live a big life made possible through wealth building and time mastery. Our home services and ...

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All JobsLive Chat Agent JobsAssistant Live Chat Agent JobsAssistant Live Chat Agent Jobs in Raleigh, NC

Assistant Live Chat Agent information

See Raleigh, NC salary details

$8

$17

$26

How much do assistant live chat agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for assistant live chat agent in Raleigh, NC is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $21.01 per hour, depending on experience, location, and employer.

What is the difference between Assistant Live Chat Agent vs Customer Service Representative?

AspectAssistant Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings
Job FocusHandling live chat inquiries, providing quick supportHandling phone, email, or in-person customer interactions
Common UsageOnline retail, tech support, service industriesRetail, telecom, banking, and service sectors

The Assistant Live Chat Agent primarily manages online chat inquiries, offering quick support in digital environments. Customer Service Representatives handle a broader range of customer interactions via phone, email, or in person. While both roles require strong communication skills and basic computer knowledge, the Assistant Live Chat Agent focuses on real-time online support, making it ideal for digital-first companies.

What are the most commonly searched types of Live Chat Agent jobs in Raleigh, NC? The most popular types of Live Chat Agent jobs in Raleigh, NC are:
What are popular job titles related to Assistant Live Chat Agent jobs in Raleigh, NC? For Assistant Live Chat Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Assistant Live Chat Agent jobs in Raleigh, NC look for? The top searched job categories for Assistant Live Chat Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Assistant Live Chat Agent jobs? Cities near Raleigh, NC with the most Assistant Live Chat Agent job openings:
Assistant Live Chat Agent jobs near you
Infographic showing various Assistant Live Chat Agent job openings in Raleigh, NC as of July 2026, with employment types broken down into 81% Full Time, 10% Part Time, and 9% Contract. Highlights an 79% In-person, 7% Hybrid, and 14% Remote job distribution, with an average salary of $37,012 per year, or $17.8 per hour.

Part Time Warranty Coordinator

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Warranty Coordinator- HVAC Products | Carrier Enterprise| Carrolton-Texas or Raleigh -NC
Introduction:
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Objective:
The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.
Key Responsibilities:
  • Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
  • Assist customers in understanding their warranty coverage, terms, and conditions.
  • Process warranty claims efficiently, ensuring timely and accurate resolution.
  • Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
  • Provide customers with updates on the status of their warranty claims.
  • Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
  • Escalate complex or unresolved issues to the appropriate team members or supervisors.
  • Gather and document customer feedback to help improve products and services.
  • Stay informed about company products, services, and warranty policies.
  • Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Preferred Qualifications:
  • Knowledge of ServiceBench
  • Knowledge of Salesforce
  • Experience working with general contractors in a B2B environment
  • Bi-lingual (English/Spanish)

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Apply