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Chat Support Jobs in Raleigh, NC (NOW HIRING)

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves medical ...

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves medical ...

Customer Support Specialist

Morrisville, NC · On-site

$16.75 - $22.75/hr

The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...

Customer Support Specialist

Morrisville, NC · Hybrid

$16.75 - $22.75/hr

The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...

E911 NOC Support Technician (Mid/night-Shift) Overview The E911 NOC Technician serves as a critical operational and customer support liaison between statewide emergency dispatch centers (PSAPs) and ...

Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications. Solve our customer and patient issues through remote troubleshooting capabilities. Drive quality by ...

Etix is seeking a motivated, proactive Technical Support Specialist based in our Morrisville, NC office . This role is ideal for someone who takes initiative, enjoys learning, and consistently ...

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Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of May 29, 2026, the average hourly pay for chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the most commonly searched types of Chat Support jobs in Raleigh, NC? The most popular types of Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Chat Support jobs in Raleigh, NC? For Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Chat Support jobs? Cities near Raleigh, NC with the most Chat Support job openings:
Infographic showing various Chat Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $52,664 per year, or $25.3 per hour.
Student Support Specialist

Student Support Specialist

North Carolina Jobs

Raleigh, NC • On-site

Other

Posted 17 days ago


Job description

ASHEVILLE CITY SCHOOLS JOB DESCRIPTION
JOB TITLE: Student Support Specialist
JOB STATUS: Full-Time
LOCATION: Asheville High School
CONTACT: Kim.Robinson@acsgmail.net




REPORTS TO: School-Based Administrators/Mental Health Liaison

GENERAL STATEMENT OF JOB
Identifies triages and co-manages students with social-emotional health problems within the school-based setting. Provides responsive and preventative behavior support to students through using de-escalation strategies, providing check-in/check-outs, in-class support, lunch groups, teaching various social-emotional strategies, etc. 


SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Collaborates with school counselor(s), school social worker, and admin team to compile a caseload of students.
  • Responsible for creating and managing a daily schedule of students to meet with.
  • Primary responsibility will be to respond to radio calls for behavior support promptly. Must be able to multitask and handle more than one request at a time.
  • Keep daily use of time logs, recording various data points into Google Forms daily.
  • Work with the school team: school counselor, school social worker, administrators, school psychologist, EC team, to coordinate care, create behavior/safety plans, identify areas needing additional support, etc.
  • Teach students skills including self-regulation, mindfulness, zones of regulation, etc.
  • Provide consultation and/or education to school personnel (e.g., school counselors, principals, and teachers) as needed.
  • Maintain, improve, and develop positive relationships with families/ students/ school contracted support personnel/ school staff (e.g., school counselors, principals, and teachers).
  • Maintain and track data within the ReSet room, provide structure to students utilizing the space, and ensure a safe environment for students to regulate emotions. As well as create and provide education to students, staff, and families around the ReSet room. 
    MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
    Preference is given to those with a college degree or who are working to complete their degree, and/or professional work experience in a psychiatric hospital, residential treatment center, community-based, and school-based mental health setting.
    Physical Requirements: Must be physically able to sit, stand, walk, and drive a car. Must be able to lift mail and boxes up to 10 lbs. Must be able to sit at a computer for extended periods of time. Physical demand requirements are for Light Work.
    Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or composite characteristics (whether similar or divergent from obvious standards) of data, people, or things.
    Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments, or directions to subordinates or assistants.
    Language Ability: Requires the ability to read simple forms. Requires the ability to prepare time sheets and supply requisitions using the prescribed format.
    Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations.
    Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in Standard English.
    Numerical Aptitude: Requires the ability to utilize mathematical formulas, to add, subtract, divide, and multiply.
    Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately when using a keyboard.
    Manual Dexterity: Must have minimal levels of eye/hand/foot coordination.
    Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal levels of stress.






























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About North Carolina Jobs

Sourced by ZipRecruiter

North Carolina Jobs is a public sector organization based in Raleigh, NC, US. Since its establishment, it has been dutifully serving the community by functioning as a comprehensive platform for job listings and career development resources in the state of North Carolina. Its core mission is to enhance the state's workforce by connecting its residents with employers throughout the region, aiming to foster growth and prosperity in the community by stimulating the local economy.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

Year founded

1989

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