ZipRecruiter

Log In

1

Chat Support Jobs in Raleigh, NC (NOW HIRING)

Savista

Support Specialist, AR

Raleigh, NC · On-site

$15/hr

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves medical ...

Savista

Support Specialist, AR

Raleigh, NC · On-site

$20 - $22/hr

The Associate Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves ...

ABS Kids

Center Support Specialist

Holly Springs, NC

$18/hr

The Center Support Specialist is the first face for clients that come into the clinical offices and assist employees in a variety of ways. In addition, you will provide administrative support to the ...

Savista

Support Specialist, AR

Raleigh, NC · On-site

$15/hr

Supports client /internal processes. * Maintains and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.

Savista

Support Specialist, AR

Raleigh, NC · On-site

$15/hr

Supports client /internal processes. * Maintains and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.

previous page

Showing results 41-60

All JobsChat Support JobsChat Support Jobs in Raleigh, NC

Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Raleigh, NC? The most popular types of Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Chat Support jobs in Raleigh, NC? For Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Raleigh, NC look for? The top searched job categories for Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Support jobs? Cities near Raleigh, NC with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $52,664 per year, or $25.3 per hour.

Part Time Warranty Coordinator

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Warranty Coordinator- HVAC Products | Carrier Enterprise| Carrolton-Texas or Raleigh -NC
Introduction:
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Objective:
The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.
Key Responsibilities:
  • Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
  • Assist customers in understanding their warranty coverage, terms, and conditions.
  • Process warranty claims efficiently, ensuring timely and accurate resolution.
  • Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
  • Provide customers with updates on the status of their warranty claims.
  • Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
  • Escalate complex or unresolved issues to the appropriate team members or supervisors.
  • Gather and document customer feedback to help improve products and services.
  • Stay informed about company products, services, and warranty policies.
  • Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
Preferred Qualifications:
  • Knowledge of ServiceBench
  • Knowledge of Salesforce
  • Experience working with general contractors in a B2B environment
  • Bi-lingual (English/Spanish)
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Apply