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Full Time Chat Support Jobs in Raleigh, NC (NOW HIRING)

Excel Fitness

MSC Specialist

Durham, NC · On-site

$17 - $22.75/hr

Handle inbound inquiries (both chat and calls) from internal Team Players regarding Excel Fitness ... normal Member Support Center hours of operation and determined by business need. Full-Time ...

Fleet Feet

Customer Care Specialist

Carrboro, NC

$14.50 - $19.25/hr

We believe it's a privilege to serve and to deliver unmatched service and support when outfitting ... Answer calls (phone, chat, and email) to assist customers with order fulfillment and service ...

Fleet Feet

Customer Care Specialist

Carrboro, NC · On-site

$14.50 - $19.25/hr

We believe it's a privilege to serve and to deliver unmatched service and support when outfitting ... Answer calls (phone, chat, and email) to assist customers with order fulfillment and service ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Acara Solutions

Order Management Deliver Operator

Cary, NC · Remote

$32 - $35.20/hr

Contract with potential for extension Pay Rate: $32.00-$35.20/hour Schedule: Full-time | 40 hours ... Support inventory-related activities and order reconciliation Systems & Tools Used * SAP (training ...

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Randstad

Remote Customer Care Advocate

Durham, NC · Remote

$19 - $20/hr

Maintain a stable work-life balance with a fixed, full-time Monday through Friday schedule from 8 ... Call Center Support * Enrollment Qualifications * Years of experience: 2 years * Experience level:

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All JobsFull Time Chat Support JobsFull Time Chat Support Jobs in Raleigh, NC

Full Time Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do full time chat support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for full time chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are full time chat support jobs?

Full time chat support jobs involve assisting customers or clients through online chat platforms, typically for a company’s website or app. Employees in this role answer questions, resolve issues, and provide information about products or services in real-time via text-based communication. Unlike phone support, chat support allows for multitasking and often requires fast typing and strong written communication skills. These positions may be remote or in-office and usually require working a standard number of hours per week, such as 35–40 hours. Full time chat support roles are popular in industries like e-commerce, technology, and customer service.

How to become an online chat support?

To become an online chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer support software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

What is the difference between Full Time Chat Support vs Part Time Chat Support?

AspectFull Time Chat SupportPart Time Chat Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic customer service skills, sometimes specific certificationsSame as full-time, often less strict
Work EnvironmentRemote or office-based, fast-paced customer service settingRemote or flexible, similar environment
Employer UsageCommon in customer service departments of various industriesUsed by companies needing flexible support staffing

Full Time Chat Support involves working standard hours with consistent schedules, often providing comprehensive customer assistance. Part Time Chat Support offers flexible hours with fewer weekly hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and commitment level.

How to make $1000 a week remotely?

A full-time chat support role can contribute to earning $1000 a week if you work multiple shifts, often totaling 40 or more hours, and receive competitive pay rates, which vary by employer. Developing strong communication skills and familiarity with customer service tools can improve productivity and earning potential in remote chat support jobs.

What are some common challenges faced in a Full Time Chat Support role, and how can they be managed?

A common challenge in Full Time Chat Support is handling multiple conversations simultaneously while maintaining accuracy and a positive customer experience. Managing high volumes during peak times can be stressful, but using canned responses and staying organized can help. Building familiarity with common issues and internal resources improves efficiency, and regular collaboration with team members ensures consistency in responses. Proactively seeking feedback and participating in training sessions also helps in overcoming challenges and improving performance.

What are the key skills and qualifications needed to thrive as a Full Time Chat Support specialist, and why are they important?

To excel as a Full Time Chat Support specialist, you need strong written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, active listening, and adaptability are crucial soft skills that help build rapport and resolve customer issues efficiently. These skills and qualities are vital for delivering timely, accurate, and positive customer experiences in a fast-paced digital environment.

Is paid chatting a legitimate job?

Full time chat support jobs involve providing customer service or technical assistance through online messaging platforms and are generally legitimate employment opportunities. However, some online paid chatting jobs can be scams, so it is important to verify the employer's credibility and avoid jobs that require upfront payments or seem suspicious.

How much can you make in chat support?

Full-time chat support agents typically earn between $10 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits or performance-based bonuses, and proficiency with customer service tools can influence pay rates.
What are the most commonly searched types of Chat Support jobs in Raleigh, NC? The most popular types of Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Full Time Chat Support jobs in Raleigh, NC? For Full Time Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Full Time Chat Support jobs in Raleigh, NC look for? The top searched job categories for Full Time Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Chat Support jobs? Cities near Raleigh, NC with the most Full Time Chat Support job openings:
Full Time Chat Support jobs near you
Infographic showing various Full Time Chat Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
Client Support Specialist - Financial Services, North Hills, NC

Client Support Specialist - Financial Services, North Hills, NC

Advyzon

Raleigh, NC • On-site

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision

Posted 17 days ago

Be an early applicant

Job description

Job Title: Client Support Specialist
Department: Customer Success / Client Services
Location: North Hills, NC
Job Type: Full-Time
About the Role
We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.
Key Responsibilities
  • Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features.
  • Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary.
  • Develop deep knowledge of our FinTech platform, including API integrations, account management tools, billing and reporting features.
  • Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
  • Maintain up-to-date records of client interactions using CRM and support ticketing systems.
  • Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
  • Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.

Qualifications
  • Bachelor's degree in business, Finance, Economics, Computer Science, or a related field preferred.
  • Prior experience in client support, customer success, or technical support is a plus—preferably in a FinTech, SaaS, or financial services environment.
  • Strong understanding of financial products and support systems.
  • Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
  • Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira).
  • Familiarity with APIs, data security practices, and financial compliance is a plus.
  • Empathetic communicator with a client-first mindset and a passion for financial technology.

What We Offer
  • Competitive salary and performance bonuses
  • Health, dental, and vision insurance
  • Professional development and training programs
  • Opportunity to grow in a rapidly scaling FinTech company

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