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Full Time Chat Support Jobs in Raleigh, NC (NOW HIRING)

Excel Fitness

MSC Specialist

Durham, NC · On-site

$17 - $22.75/hr

Handle inbound inquiries (both chat and calls) from internal Team Players regarding Excel Fitness ... normal Member Support Center hours of operation and determined by business need. Full-Time ...

The Williams Agency

Remote Insurance Agents

Durham, NC · On-site +1

$50K - $175K/yr

Whether you're seeking a full-time opportunity or something more part-time and flexible , this ... To support our agents in building meaningful, sustainable careers while changing lives -- starting ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Campbell University

Financial Aid Counselor

Buies Creek, NC · On-site

$31K - $41K/yr

Financial Aid Status: Full Time Position Summary: The Financial Aid Counselor position serves as ... Collaborate with other departments (e.g., Admissions, Registrar, Bursar) to support student ...

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All JobsChat Support JobsFull Time Chat Support JobsFull Time Chat Support Jobs in Raleigh, NC

Full Time Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do full time chat support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for full time chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is full time chat support?

Full time chat support jobs involve assisting customers or clients through online chat platforms, typically for a company’s website or app. Employees in this role answer questions, resolve issues, and provide information about products or services in real-time via text-based communication. Unlike phone support, chat support allows for multitasking and often requires fast typing and strong written communication skills. These positions may be remote or in-office and usually require working a standard number of hours per week, such as 35–40 hours. Full time chat support roles are popular in industries like e-commerce, technology, and customer service.

What is the difference between Full Time Chat Support vs Part Time Chat Support?

AspectFull Time Chat SupportPart Time Chat Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic customer service skills, sometimes specific certificationsSame as full-time, often less strict
Work EnvironmentRemote or office-based, fast-paced customer service settingRemote or flexible, similar environment
Employer UsageCommon in customer service departments of various industriesUsed by companies needing flexible support staffing

Full Time Chat Support involves working standard hours with consistent schedules, often providing comprehensive customer assistance. Part Time Chat Support offers flexible hours with fewer weekly hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and commitment level.

Are remote full time chat support jobs legit?

Remote full-time chat support jobs are legitimate positions offered by companies to handle customer inquiries via online chat platforms. They typically require good communication skills, familiarity with chat software, and sometimes specific product knowledge. Job seekers should verify the employer's credibility and be cautious of scams that ask for upfront payments or personal information.

How do you become a full time chat support?

To become a full-time chat support agent, candidates typically need strong communication skills, basic computer literacy, and familiarity with chat or customer support software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Full-time roles often involve working scheduled shifts, including evenings and weekends, depending on the company's needs.

What are some common challenges faced in a full time chat support role, and how can they be managed?

A common challenge in Full Time Chat Support is handling multiple conversations simultaneously while maintaining accuracy and a positive customer experience. Managing high volumes during peak times can be stressful, but using canned responses and staying organized can help. Building familiarity with common issues and internal resources improves efficiency, and regular collaboration with team members ensures consistency in responses. Proactively seeking feedback and participating in training sessions also helps in overcoming challenges and improving performance.

What are the key skills and qualifications needed to thrive as a full time chat support specialist?

To excel as a Full Time Chat Support specialist, you need strong written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, active listening, and adaptability are crucial soft skills that help build rapport and resolve customer issues efficiently. These skills and qualities are vital for delivering timely, accurate, and positive customer experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Support jobs in Raleigh, NC? The most popular types of Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Full Time Chat Support jobs in Raleigh, NC? For Full Time Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Full Time Chat Support jobs in Raleigh, NC look for? The top searched job categories for Full Time Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Chat Support jobs? Cities near Raleigh, NC with the most Full Time Chat Support job openings:
Full Time Chat Support jobs near you
Infographic showing various Full Time Chat Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 56% In-person, and 44% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Product Support Specialist

Qualified Staffing

Youngsville, NC • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Experience & Product Support Specialist

$19-20/hr | Full-Time | Youngsville, NC - Monday-Friday 8:30A-5:30P

Are you passionate about providing exceptional customer service while helping customers find the right solution? We're looking for a motivated Customer Experience & Product Support Specialist to join a growing team that prides itself on delivering outstanding service and support.

In this role, you'll assist customers by answering questions, recommending products, confirming product compatibility, processing orders, and creating support cases when needed. If you enjoy solving problems, learning new products, and providing a best-in-class customer experience, we'd love to hear from you.

Responsibilities:
  • Assist customers by phone, email, chat, and social media
  • Recommend products and confirm product compatibility
  • Process orders and create support cases
  • Navigate multiple computer systems while assisting customers
  • Collaborate with internal departments to ensure customer satisfaction
  • Deliver professional, friendly, and solution-oriented service
What We're Looking For:
  • Outstanding communication and customer service skills
  • Strong computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Excellent attention to detail and organizational skills
  • Positive attitude and problem-solving mindset
  • Microsoft Office experience
  • Previous customer support or administrative experience preferred
  • Associate's or Bachelor's degree is a plus
Why Join Us?
  • Full-time, permanent position
  • Medical, Dental & Vision Insurance
  • Retirement plan
  • Paid vacation & sick time
  • Fun, team-oriented work environment
  • Opportunities to learn and grow
If you're someone who enjoys helping people, solving problems, and being part of a supportive team, we'd love to connect with you!

INDWak
Qualified Staffing logo

About Qualified Staffing

Sourced by ZipRecruiter

Welcome to Qualified Staffing - Your Staffing Solution at Work. Since 1988, we have proudly served businesses and job seekers with honesty, integrity and passion. Staffing solutions provided for manufacturing, warehouse, clerical, professional, technical and call center needs. We are ready to go to work for you!

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Flint, MI, US

Year founded

1988

Social media

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