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Ai Support Jobs in Raleigh, NC (NOW HIRING)

Bandwidth

AI Knowledge Manager

Raleigh, NC · On-site

Sitting within the Support Intelligence Group (SIG), this role operates at the intersection of content strategy and AI performance. The Knowledge Manager ensures that knowledge assets are not only ...

Bandwidth

AI Knowledge Manager

Raleigh, NC

Sitting within the Support Intelligence Group (SIG), this role operates at the intersection of content strategy and AI performance. The Knowledge Manager ensures that knowledge assets are not only ...

Bandwidth

AI Knowledge Manager

Raleigh, NC

Sitting within the Support Intelligence Group (SIG), this role operates at the intersection of content strategy and AI performance. The Knowledge Manager ensures that knowledge assets are not only ...

Victra

Digital Content & Design Specialist (AI)

Durham, NC · On-site

$51K/yr

Victra is seeking an AI Content & Visual Design Specialist to support the creation and scaling of marketing content across digital and physical channels. This role combines graphic design, content ...

Amphenol TCS

AI Lead

Raleigh, NC · On-site

Raleigh, NC The AI Lead will own the AI Solutions & Automation pillar of the CBS Digital ... Support pilots, user testing, training, deployment, and adoption in partnership with functional ...

GEI Consultants

AI Engineer

Cary, NC

$110K - $150K/yr

Provide technical support and troubleshooting for deployed AI solutions. * Identify implementation risks and support mitigation strategies in collaboration with architecture and platform teams.

GEI Consultants

AI Engineer

Cary, NC · On-site

Provide technical support and troubleshooting for deployed AI solutions. * Identify implementation risks and support mitigation strategies in collaboration with architecture and platform teams.

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How much do ai support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for ai support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

Did Elon Musk create a new AI?

Elon Musk has been involved in AI development through his companies, notably co-founding OpenAI, which develops advanced AI models. However, he has not personally created a new AI; instead, he supports and promotes AI research and safety initiatives. As an AI support professional, understanding industry developments like these can be useful for staying informed about emerging technologies.

What 3 jobs will not be replaced by AI?

AI support roles, which involve complex problem-solving, emotional intelligence, and personalized customer interactions, are less likely to be fully replaced by AI. Jobs requiring creativity, critical thinking, and human judgment—such as healthcare professionals, educators, and skilled tradespeople—are also less susceptible to automation. These roles often demand empathy, adaptability, and nuanced understanding that AI currently cannot replicate fully.

Is there any AI for free?

AI support roles often involve working with free or open-source AI tools and platforms, such as TensorFlow or Hugging Face, which are accessible at no cost. Many AI software and APIs offer free tiers with limited usage, making them suitable for training, testing, or small-scale projects. However, advanced or enterprise-level AI solutions typically require paid subscriptions or licensing.

What are some common challenges AI Support professionals face on the job?

AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.

What is an AI Support job?

An AI Support job involves assisting users or businesses in utilizing artificial intelligence tools effectively. Responsibilities may include troubleshooting AI-related issues, providing guidance on AI functionalities, and optimizing AI solutions for specific needs. AI Support professionals may work with chatbots, machine learning systems, or automation tools to enhance user experience and operational efficiency. Strong problem-solving skills and technical knowledge are typically required for this role.

What are the key skills and qualifications needed to thrive in the Ai Support position, and why are they important?

To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.

What is a $900,000 AI job?

A $900,000 AI job typically refers to high-level positions in artificial intelligence, such as AI executives, senior data scientists, or machine learning directors, often requiring advanced skills, extensive experience, and sometimes specialized certifications. These roles usually involve leadership, strategic planning, and overseeing AI projects in large organizations or tech companies, with compensation reflecting the level of responsibility and expertise involved.
What are popular job titles related to Ai Support jobs in Raleigh, NC? For Ai Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ai Support jobs in Raleigh, NC look for? The top searched job categories for Ai Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ai Support jobs? Cities near Raleigh, NC with the most Ai Support job openings:
Ai Support jobs near you
Infographic showing various Ai Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
AI Knowledge Manager

AI Knowledge Manager

Bandwidth

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The AI Knowledge Manager ensures content in Bandwidth's Support Center and internal knowledge base stays accurate, current, and useful. This role owns the full knowledge supply chain for support knowledge - from identifying gaps in the existing content ecosystem to writing, maintaining, and governing the troubleshooting guides and Help Center articles used by support agents and customers alike.
Sitting within the Support Intelligence Group (SIG), this role operates at the intersection of content strategy and AI performance. The Knowledge Manager ensures that knowledge assets are not only accurate and current, but structured for AI-readiness - enabling Bandwidth's AI support agent to resolve more issues without human intervention. Every piece of content this role produces and manages directly influences deflection rates, agent confidence, and customer experience at scale.
This is an independent contributor role reporting directly to the Sr. Manager, Support Intelligence, and operating as a peer to the AI Support Manager. The two roles are tightly coupled: when the AI support agent underperforms due to a content gap, this role closes it. Success here means the first time Bandwidth answers a question is the last time it has to.
What You'll Do:
  • Own the full lifecycle of internal troubleshooting guides and SOPs - from creation and publication to versioning, review, testing, and retirement - while managing a structured contribution workflow that enables support teams to submit content, with the KM as editorial owner, driving a trustworthy and efficient Copilot experience for agents.
  • Build and maintain the external Help Center, writing articles that serve both the customer experience and AI consumption standards, maintaining coverage across Bandwidth's product verticals and ensuring content stays current as products evolve.
  • Mine Intercom ticket data and AI failure logs to proactively identify knowledge gaps, outdated content, and coverage blind spots - prioritizing remediation based on ticket volume, customer friction, and AI deflection impact.
  • Define and enforce the AI-readiness standard for all knowledge assets, co-owning content-driven performance metrics with the AI Support Manager - including knowledge coverage, content freshness, and quality signals that directly drive AI resolution and deflection rates.
  • Design and maintain the knowledge taxonomy across internal and external content - including category structure, tagging conventions, and metadata standards - ensuring content is consistently organized and retrievable by human agents, AI systems, and self-serving customers.
  • Partner with support execution teams to understand agent pain points, surface missing internal knowledge in Copilot's knowledge base, and translate frontline needs into structured content that reduces escalation friction.
  • Govern content quality and consistency across the knowledge ecosystem - setting and maintaining the bar for accuracy, depth, formatting and testing standards, and review cadences in partnership with support teams, Product teams, and other stakeholders.
  • Lead NPI (New Product Introduction) knowledge readiness, ensuring 100% of new product launches include structured, versioned, and AI-ready troubleshooting content on Day 1 in coordination with Product and the SIG team.
  • Operate within SIG's monthly optimization loop - contributing knowledge gap analysis and content performance data to the Analyze, Score, Deliver, Track cycle to inform prioritization decisions.
  • Deliver regular reporting on knowledge health metrics - coverage rates, freshness compliance, AI-readiness scores, and TTR impact - to SIG leadership and cross-functional stakeholders.
  • Pilot new content formats, structures, or tooling that improve AI-readiness or agent usability, bringing evaluated recommendations to the SIG roadmap.
  • Participate in escalation review when knowledge gaps are identified as a root cause contributor to complex, cross-departmental support friction.

What You Need:
  • Education:
    • Bachelor's degree in technical writing, communications, information science, computer science, or equivalent practical experience.
  • Experience:
    • 3+ years in technical writing, knowledge management, or content strategy in a B2B SaaS or technology support environment.
    • Demonstrated experience writing troubleshooting or support content for technical audiences.
  • Knowledge:
    • Working knowledge of AI-powered support tooling and how knowledge base structure impacts AI performance.
    • Understanding of support operations workflows, escalation paths, and ticket lifecycle management.
  • Skills:
    • Exceptional technical writing and content editing.
    • Proficiency with knowledge management platforms (e.g., Intercom, Confluence, or similar).
    • Strong analytical skills to interpret ticket data and AI performance metrics and prioritize content work accordingly.
    • Self-directed with the ability to manage multiple concurrent projects without close supervision.

Bonus Points:
  • Education:
    • Certification in technical writing, information architecture, or content strategy (e.g., CPTC, STC, or equivalent).
  • Experience:
    • Experience managing a knowledge base in an AI-first support environment.
    • Prior work with Intercom, Fin AI, or comparable LLM-powered support agents.
    • Experience partnering with Product on NPI documentation readiness.
  • Knowledge:
    • Familiarity with structured authoring frameworks (DITA or similar).
    • Understanding of SIP, porting, or voice/messaging support domains.
  • Skills:
    • Experience with reporting or BI tools for trend analysis.
    • Ability to write light SQL or use data tools to surface content performance signals.

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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