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Full Time Chat Support Jobs in Raleigh, NC (NOW HIRING)

Acara Solutions

Order Management Deliver Operator

Cary, NC · Remote

$32 - $35.20/hr

Contract with potential for extension Pay Rate: $32.00-$35.20/hour Schedule: Full-time | 40 hours ... Support inventory-related activities and order reconciliation Systems & Tools Used * SAP (training ...

Acara Solutions

Order Management Specialist

Cary, NC · Hybrid

$23.50 - $25.71/hr

... Full-Time | 40 Hours per Week | Monday-Friday | 9:00/9:30 AM - 6:00 PM Ready to take the next step ... In this position, you will play a key role in supporting eCommerce order processing, customer ...

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Showing results 21-40

All JobsChat Support JobsFull Time Chat Support JobsFull Time Chat Support Jobs in Raleigh, NC

Full Time Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do full time chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for full time chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is full time chat support?

Full time chat support jobs involve assisting customers or clients through online chat platforms, typically for a company’s website or app. Employees in this role answer questions, resolve issues, and provide information about products or services in real-time via text-based communication. Unlike phone support, chat support allows for multitasking and often requires fast typing and strong written communication skills. These positions may be remote or in-office and usually require working a standard number of hours per week, such as 35–40 hours. Full time chat support roles are popular in industries like e-commerce, technology, and customer service.

What are the key skills and qualifications needed to thrive as a full time chat support specialist?

To excel as a Full Time Chat Support specialist, you need strong written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, active listening, and adaptability are crucial soft skills that help build rapport and resolve customer issues efficiently. These skills and qualities are vital for delivering timely, accurate, and positive customer experiences in a fast-paced digital environment.

What are some common challenges faced in a full time chat support role, and how can they be managed?

A common challenge in Full Time Chat Support is handling multiple conversations simultaneously while maintaining accuracy and a positive customer experience. Managing high volumes during peak times can be stressful, but using canned responses and staying organized can help. Building familiarity with common issues and internal resources improves efficiency, and regular collaboration with team members ensures consistency in responses. Proactively seeking feedback and participating in training sessions also helps in overcoming challenges and improving performance.

What is the difference between Full Time Chat Support vs Part Time Chat Support?

AspectFull Time Chat SupportPart Time Chat Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic customer service skills, sometimes specific certificationsSame as full-time, often less strict
Work EnvironmentRemote or office-based, fast-paced customer service settingRemote or flexible, similar environment
Employer UsageCommon in customer service departments of various industriesUsed by companies needing flexible support staffing

Full Time Chat Support involves working standard hours with consistent schedules, often providing comprehensive customer assistance. Part Time Chat Support offers flexible hours with fewer weekly hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and commitment level.

What are the most commonly searched types of Chat Support jobs in Raleigh, NC?

The most popular types of Chat Support jobs in Raleigh, NC are:

What are popular job titles related to Full Time Chat Support jobs in Raleigh, NC?

For Full Time Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Full Time Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Full Time Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Full Time Chat Support jobs?

Cities near Raleigh, NC with the most Full Time Chat Support job openings:

Full Time Chat Support jobs near you
Infographic showing various Full Time Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 56% In-person, and 44% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Customer Service Representative

Guild Garage Group

Raleigh, NC • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Join Garage Door Specialist - Where Every Call Opens the Door to a Great Career!
Customer Service Representative | Raleigh, NC
Hourly Pay: $18-$20 | Full-Time Position
Shift: Monday - Friday 8am-5pm
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let's Talk. Your Future Starts Here!
At Garage Door Specialist, we're more than just a home services company-we're a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.
We're looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Raleigh, NC team. This isn't just another job-it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
What You'll Be Doing:
As the voice of Garage Door Specialist, you'll be the first point of contact for customers-delivering exceptional service and support across phone, email, and chat.
  • Provide professional, empathetic customer service with a positive attitude
  • Handle a high volume of incoming calls efficiently and effectively
  • Communicate clearly across multiple channels to resolve issues and provide timely updates
  • Research and recommend solutions that best fit customer needs
  • Accurately document customer interactions and maintain up-to-date records
  • Coordinate with technicians and internal teams for seamless service delivery
  • Develop a deep understanding of our services and become a trusted resource
What We're Looking For:
  • 1+ year of customer service experience (home services experience is a plus)
  • Strong communication and active listening skills
  • Organized, with excellent time management and multitasking abilities
  • Friendly, calm under pressure, and a team player
  • Familiarity with ServiceTitan is a plus-but we're happy to train the right person
  • Willing to work a Saturday rotation.
  • High school diploma or equivalent
Why You'll Love It Here:
  • Supportive, team-oriented culture where your contributions matter
  • Clear pathways for advancement-we promote from within
  • Recognition and rewards for hard work and results
  • Paid training and ongoing mentorship
  • A growing company with a reputation for excellence and integrity
What We Offer:
  • Hourly Pay: $18-$20, based on experience
  • Health, Vision, and Dental Insurance
  • Paid Time Off and Paid Holidays
  • 401(k) with company match
  • Employee Discounts and Referral Program
  • Career growth opportunities within a respected and expanding company

Location: Raleigh, NC
Position Type: Full-Time, Hourly
Hourly Rate: $18-$20, depending on experience
Apply today and help us open the door to an even brighter future-for you and our customers.
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, GDS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range
$18-$20 USD
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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