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Chat Support Jobs in Raleigh, NC (NOW HIRING)

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Maintain a high standard of customer communication across chat, email, and live troubleshooting sessions. * Help scale the support organization and customer support model to support enterprise and ...

PublicInput

Customer Support Manager

Raleigh, NC

Maintain a high standard of customer communication across chat, email, and occasional live troubleshooting sessions * Help scale the support organization and customer support model to meet the ...

PublicInput

Customer Support Manager

Raleigh, NC · On-site

Maintain a high standard of customer communication across chat, email, and occasional live troubleshooting sessions * Help scale the support organization and customer support model to meet the ...

STI

desktop support

Raleigh, NC · On-site

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED** The NCDIT ...

Savista

Support Specialist, AR

Raleigh, NC · On-site

$15/hr

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves medical ...

Savista

Support Specialist, AR

Raleigh, NC

$15/hr

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves medical ...

ACARA

Customer Services Support Operator

Cary, NC · On-site

$22/hr

Customer Services Support Operator Location: Cary, NC (Hybrid). Employment Type: Temp (12 Months ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Aleron

Customer Services Support Operator

Cary, NC · On-site

$22/hr

Customer Services Support Operator Location: Cary, NC (Hybrid). Employment Type: Temp (12 Months ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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All JobsChat Support JobsChat Support Jobs in Raleigh, NC

Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Raleigh, NC? The most popular types of Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Chat Support jobs in Raleigh, NC? For Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Raleigh, NC look for? The top searched job categories for Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Support jobs? Cities near Raleigh, NC with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 67% Full Time, 8% Part Time, 4% Temporary, and 21% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $52,664 per year, or $25.3 per hour.
Customer Services Support Operator

Customer Services Support Operator

Acara Solutions

Cary, NC • Hybrid

$22/hr

Full-time

Posted 20 days ago

Job description

Job Title: Customer Services Support Operator
Location: Cary, NC (Hybrid).
Employment Type: Temp (12 Months)
Industry: Manufacturing
Compensation: $22/Hour
Schedule: 40 Hours/Week 1st Shift.
8:00AM -5:00 PM
Onsite working T,W,Th, Remote/Hybrid M & F.
About the Opportunity:
  • Manage end-to-end customer order processing and ensure timely fulfillment of diagnostic orders.
  • Serve as the primary contact for customer inquiries, order updates, and issue resolution.
  • Collaborate cross-functionally to improve operational efficiency and customer satisfaction.
Why You'll Love Working Here:
  • Supportive, team-driven culture that values collaboration, transparency, and accountability.
  • Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
  • People-first environment that encourages employees to bring their authentic selves to work.
  • Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
  • Oversee the complete order-to-delivery lifecycle for assigned customer accounts.
  • Accurately enter, track, and monitor customer orders using dashboards, reports, and internal systems.
  • Respond to customer inquiries via phone and written communication while providing timely issue resolution.
  • Build and maintain strong customer relationships through proactive communication and support.
  • Coordinate with sales, logistics, production, marketing, and finance teams to ensure smooth order fulfillment.
  • Communicate order statuses, delays, and delivery updates to customers in a professional manner.
  • Maintain accurate records of customer interactions, transactions, and account activities.
  • Analyze order and delivery data to identify process improvements and support operational excellence initiatives.

  • Bachelor's Degree in Business Administration or Supply Chain Management
  • 2+ years of experience in order management, customer service, or account management.
What Sets You Apart:
  • Experience in the healthcare or medical device industry.
  • Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Ability to understand complex healthcare products and services and effectively communicate their value to customers.
  • Strong understanding of order processing and supply chain management principles.
  • Proven track record of success in account/customer management.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
  • Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change
  • Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods.
  • Enjoys special projects and taking ownership: raises hand for new initiatives, testing, documentation, and process fixes
  • Detail-oriented with strong organizational and time-management skills.
  • Ability to work independently and as part of a team.
  • Problem-solving skills with a proactive approach to addressing issues.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Acara Solutions logo

About Acara Solutions

Sourced by ZipRecruiter

Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1957

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