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Chat Support Associate Jobs (NOW HIRING)

Burjline Builders

Chat Support Associate

Phoenix, AZ · On-site

$65K - $75K/yr

Chat Support Associate We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the ...

New

Bass River Marina

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Live Chat Support

West Dennis, MA · Remote

$21 - $29/hr

We are seeking a dedicated Live Chat Support professional to handle real-time customer interactions ... Associate's Degree in Communication or related field * Strong problem-solving skills * Excellent ...

Qode

Chat Support Agent

Associate's or Bachelor's degree preferred. * Proven experience in customer service, preferably in a chat support role. * Excellent written and verbal communication skills. * Strong problem-solving ...

Qode

Chat Support Agent

CO · On-site +1

Associate's or Bachelor's degree preferred. * Proven experience in customer service, preferably in a chat support role. * Excellent written and verbal communication skills. * Strong problem-solving ...

Qode

Chat Support Agent

Associate's or Bachelor's degree preferred. * Proven experience in customer service, preferably in a chat support role. * Excellent written and verbal communication skills. * Strong problem-solving ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

A-1 Locksmith

Service Support Associate

Carrollton, TX · On-site

$17/hr

... Support Associate . If you're eager to learn, grow, and be part of a company where your ... Manage email inboxes and provide online chat support * Create jobs, estimates, and quotes for ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Gainesville, Florida, United States Job Openings Remote Customer ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate New Jersey, New Jersey, United States Job Openings Remote ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Orlando, Florida, United States Job Openings Remote Customer ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Deerfield Beach, Florida, United States Job Openings Remote ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate San José Province, San José, Costa Rica Job Openings Remote ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Burjline Builders

Online Chat Representative

New York, NY · On-site

$17.50 - $23.75/hr

High school diploma or equivalent (associate's or bachelor's degree preferred). * 0-2 years of customer service or chat support experience. * Excellent written English communication skills. * Strong ...

Burjline Builders

Online Chat Representative

Manhattan, NY · On-site

$17.75 - $24/hr

High school diploma or equivalent (associate's or bachelor's degree preferred). * 0-2 years of customer service or chat support experience. * Excellent written English communication skills. * Strong ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate New Orleans, Louisiana, United States Job Openings Remote ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate San Diego, California, United States Job Openings Remote Customer ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

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Chat Support Associate information

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How much do chat support associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for chat support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a chat support associate?

Chat Support Associates are customer service professionals who assist clients and customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They use written communication skills to deliver prompt and accurate support, often handling multiple conversations simultaneously. This role is essential for businesses looking to provide efficient and accessible customer service through digital channels.

What are the key skills and qualifications needed to thrive as a chat support associate?

To thrive as a Chat Support Associate, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat support software, and basic troubleshooting tools is often required. Patience, empathy, and multitasking are standout soft skills for engaging with customers and managing multiple conversations simultaneously. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat support associates, and how can they be managed effectively?

Chat Support Associates often encounter challenges such as handling multiple conversations simultaneously, dealing with frustrated or unclear customers, and maintaining response quality under time pressure. Successfully managing these challenges involves using pre-approved response templates, active listening, and effective time management skills. Regular training and clear escalation procedures also help associates resolve complex issues efficiently, ensuring both customer satisfaction and a manageable workflow.

What cities are hiring for Chat Support Associate jobs?

Cities with the most Chat Support Associate job openings:

What are the most commonly searched types of Chat Support jobs?

The most popular types of Chat Support jobs are:

What states have the most Chat Support Associate jobs?

States with the most job openings for Chat Support Associate jobs include:

What are popular job titles related to Chat Support Associate jobs?

For Chat Support Associate jobs, the most frequently searched job titles are:

Infographic showing various Chat Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Chat Support Associate

Phoenix, AZ • On-site

Burjline Builders
See more jobs at Burjline Buildersexternal

$65K - $75K/yr

Other

Posted 2 days ago

New

Job description

Chat Support Associate

We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in Phoenix, Arizona, United States.

The salary for this position is $65,000 - $75,000 USD per annum, dependent on experience.

Responsibilities
  • Engage with customers in a professional, timely, and empathetic manner via live chat.
  • Accurately identify, assess, and resolve customer queries and concerns at the first point of contact.
  • Provide comprehensive information about products and services.
  • Troubleshoot technical issues and guide customers through to a resolution.
  • Meticulously document all customer interactions and update records in our CRM system.
  • Escalate complex or unresolved issues to the appropriate internal teams.
  • Collaborate with team members to improve customer service processes and standards.
  • Meet and exceed individual and team performance targets.
Qualifications
  • Proven experience in a customer-facing role, ideally within a chat or digital support environment.
  • Exceptional written communication skills, with a strong command of grammar and punctuation.
  • Fast and accurate typing abilities.
  • The ability to multitask, prioritise, and manage time effectively in a dynamic setting.
  • A high degree of computer literacy and familiarity with CRM systems.
  • A patient and customer-focused mindset with excellent problem-solving skills.
  • Strong attention to detail and a commitment to quality.
  • The ability to work independently while also contributing positively to a team environment.

Apply