ZipRecruiter

Log In

1

Chat Support Associate Jobs in Georgia (NOW HIRING)

AYS

Client Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Client Support Associate We are currently seeking a highly motivated and customer-focused ... chat - Identify and troubleshoot customer issues, providing timely and effective solutions ...

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

Associate degree and 1+ year of customer service or support experience, or High School Diploma/GED and 3+ years of relevant experience. * Experience providing customer support through chat, email, or ...

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... Provide support via live chat, email, and phone/screenshare to our key strategic customers ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Support customers through live chat, email, and outbound phone. Customer interactions may include ...

Cengage Group

Customer Support Associate

Atlanta, GA · On-site

$15 - $20/hr

Cengage's portfolio of businesses supports student choice by providing a range of pathways that ... live chat. Associates navigate multiple, internal software applications while conversing with ...

New

KEH, Inc.

Retail Sales Associate (Part Time)

Smyrna, GA

$15 - $17.25/hr

KEH primarily sells through its own channels, including direct-to-consumer online platforms, phone and chat support, and physical retail. The company also operates one of the largest repair ...

New

Euna Solutions

Associate Support Analyst

Atlanta, GA · Hybrid

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ... Own the full support experience for incoming customer inquiries via phone, video, email, and chat ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · On-site

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ... Own the full support experience for incoming customer inquiries via phone, video, email, and chat ...

next page

Showing results 1-20

All JobsChat Support Associate JobsChat Support Associate Jobs in Georgia

Chat Support Associate information

What is a chat support associate?

Chat Support Associates are customer service professionals who assist clients and customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They use written communication skills to deliver prompt and accurate support, often handling multiple conversations simultaneously. This role is essential for businesses looking to provide efficient and accessible customer service through digital channels.

What are the key skills and qualifications needed to thrive as a chat support associate?

To thrive as a Chat Support Associate, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat support software, and basic troubleshooting tools is often required. Patience, empathy, and multitasking are standout soft skills for engaging with customers and managing multiple conversations simultaneously. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat support associates, and how can they be managed effectively?

Chat Support Associates often encounter challenges such as handling multiple conversations simultaneously, dealing with frustrated or unclear customers, and maintaining response quality under time pressure. Successfully managing these challenges involves using pre-approved response templates, active listening, and effective time management skills. Regular training and clear escalation procedures also help associates resolve complex issues efficiently, ensuring both customer satisfaction and a manageable workflow.

What are the most commonly searched types of Chat Support jobs in Georgia?

The most popular types of Chat Support jobs in Georgia are:

What cities in Georgia are hiring for Chat Support Associate jobs?

Cities in Georgia with the most Chat Support Associate job openings:

Infographic showing various Chat Support Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Client Support Associate

Atlanta, GA • On-site

AYS
11 - 50 employees
Learn more about AYSexternal

$16.75 - $23/hr

Other

Re-posted 4 days ago

Job description

About the job Client Support Associate
Position: Client Support Associate
We are currently seeking a highly motivated and customer-focused individual to join our team as a Client Support Associate. In this role, you will be responsible for providing excellent support to our clients and their customers. You will serve as the first point of contact for any inquiries or concerns, and will work closely with our team to ensure timely and effective resolution.
Key Responsibilities:
- Act as the primary point of contact for our clients and their customers, responding to inquiries and providing support via phone, email, and chat
- Identify and troubleshoot customer issues, providing timely and effective solutions
- Maintain a thorough understanding of our clients' products and services, as well as their policies and procedures
- Collaborate with internal teams to escalate and resolve any complex issues
- Proactively identify opportunities to improve processes and enhance the customer experience
- Keep accurate records of customer interactions and provide regular updates to the management team
- Meet and exceed performance metrics, including response time, resolution time, and customer satisfaction
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field
- 1-2 years of experience in customer support or a similar role
- Excellent communication skills, both written and verbal
- Strong problem-solving and critical thinking abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office and customer support software
- Experience working with CRM systems is a plus
- Passion for providing exceptional customer service
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A positive and dynamic work environment
- Training and support to enhance your skills and knowledge
- The opportunity to work with a diverse and talented team
If you are a customer-focused individual with a passion for providing exceptional support, we want to hear from you! Join our team at AYS Inc and make a positive impact on our clients and their customers. Apply now and take the first step towards an exciting and rewarding career.

Apply