ZipRecruiter

Log In

1

Chat Support Associate Jobs in Georgia (NOW HIRING)

IPRO INC

Customer Support Technician I

Calhoun, GA · On-site

$16 - $21.75/hr

Associate degree or higher in Information Technology, Computer Science, or related field ... Respond promptly and professionally to customer inquiries via phone, email, or chat, providing ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

previous pagenext page

Showing results 21-40

All JobsChat Support Associate JobsChat Support Associate Jobs in Georgia

Chat Support Associate information

What is a chat support associate?

Chat Support Associates are customer service professionals who assist clients and customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They use written communication skills to deliver prompt and accurate support, often handling multiple conversations simultaneously. This role is essential for businesses looking to provide efficient and accessible customer service through digital channels.

What are the key skills and qualifications needed to thrive as a chat support associate?

To thrive as a Chat Support Associate, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat support software, and basic troubleshooting tools is often required. Patience, empathy, and multitasking are standout soft skills for engaging with customers and managing multiple conversations simultaneously. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat support associates, and how can they be managed effectively?

Chat Support Associates often encounter challenges such as handling multiple conversations simultaneously, dealing with frustrated or unclear customers, and maintaining response quality under time pressure. Successfully managing these challenges involves using pre-approved response templates, active listening, and effective time management skills. Regular training and clear escalation procedures also help associates resolve complex issues efficiently, ensuring both customer satisfaction and a manageable workflow.

What are the most commonly searched types of Chat Support jobs in Georgia?

The most popular types of Chat Support jobs in Georgia are:

What cities in Georgia are hiring for Chat Support Associate jobs?

Cities in Georgia with the most Chat Support Associate job openings:

Infographic showing various Chat Support Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Support Representative

Buford, GA • On-site

OmniMetrix LLC
Electrical Equipment, Appliance, and Component Manufacturing • 1 - 10 employees
Learn more about OmniMetrix LLCexternal

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

New

Job description

Who We Are

Founded in 1998, OmniMetrix is the leader and pioneer in Internet of Things (IoT) wireless remote monitoring, diagnostics, and control of critical assets. We increase asset reliability by eliminating 95% of "fail to start" situations, providing 24/7 continuous diagnostics for military and government assets, gas pipelines, oil & gas equipment, and emergency power applications.

Our web-based platform delivers real-time notification of changes or alarm conditions across a customer's equipment network, along with extensive reporting, analysis, graphing, and remote-control capabilities. Our systems are installed globally across gas pipelines and other critical facilities, including cell towers, grocery stores, medical facilities, data centers, public transportation systems, and federal, state, and municipal government facilities.

Who You Are

The Technical Support Representative is responsible for fielding calls and e-mail requests from customers seeking assistance with our products. Our technical support representatives use their knowledge of our products and of power generators and air compressors, as well as certain other products such as cathodic protection monitoring equipment, to provide timely and accurate solutions to our customers. We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

What You'll Do

Customer Support

  • Provide timely and effective technical support to customers via phone, email, and chat
  • Troubleshoot and resolve hardware and software issues related to power generator monitoring systems
  • Assist customers in the installation, configuration, and maintenance of IoT devices
  • Work to exceed customers' expectations, creating a positive customer perception of OmniMetrix

Product Knowledge

  • Develop and maintain a deep understanding of our IoT power generator monitoring products and services
  • Stay updated on industry trends, product updates, and technological advancements to better assist customers
  • Issue Resolution
  • Analyze and diagnose complex technical problems, ensuring swift and accurate resolution
  • Collaborate with cross-functional teams to escalate and resolve issues promptly

Documentation

  • Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles
  • Provide input to improve product documentation based on customer feedback and common support issues
  • Provide proper documentation of all customer contact

Training and Onboarding

  • Conduct training sessions for customers on the use of our power generator monitoring solutions
  • Collaborate with the sales team to assist in customer onboarding processes

Quality Assurance

  • Participate in testing new product releases and updates before deployment
  • Report and document any bugs or issues discovered during testing
What You Bring
  • Experience providing customer-facing technical support via phone, email, and chat
  • Working knowledge of power generators, air compressors, or similar industrial/IoT equipment (or strong aptitude to learn)
  • Ability to troubleshoot and diagnose hardware and software issues in a remote monitoring environment
  • Strong written and verbal communication skills
  • Ability to manage multiple support requests and prioritize effectively in a fast-paced environment
  • Comfortable working a Monday-Friday in-office schedule between 8:00 AM and 6:00 PM Eastern
  • High school diploma or equivalent required; Associate's degree or technical certification preferred
What We Offer
  • Competitive compensation, commensurate with qualifications and experience
  • Medical & dental insurance
  • 401(k) plan
  • Paid time off
  • Stock option plan

#INDBG

Employment Type: OTHER

Apply