Circular 230 associates can provide audit representation * Mentor and support teammates Your ... Comfort working with virtual tools - video, phone and chat * Ability to effectively communicate in ...
Circular 230 associates can provide audit representation * Mentor and support teammates Your ... Comfort working with virtual tools - video, phone and chat * Ability to effectively communicate in ...
Chat Support Associate information
See Albany, GA salary details
$9.29 - $10.83
2% of jobs
$10.83 - $12.38
3% of jobs
$12.38 - $13.93
10% of jobs
$14.98 is the 25th percentile. Wages below this are outliers.
$13.93 - $15.48
15% of jobs
The median wage is $16.88 / hr.
$15.48 - $17.03
22% of jobs
$17.03 - $18.57
18% of jobs
$19.11 is the 75th percentile. Wages above this are outliers.
$18.57 - $20.12
14% of jobs
$20.12 - $21.67
7% of jobs
$21.67 - $23.22
5% of jobs
$23.22 - $24.77
2% of jobs
$24.77 - $26.31
1% of jobs
$9
$17
$26
How much do chat support associate jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for chat support associate in Albany, GA is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.47 per hour, depending on experience, location, and employer.
What is a chat support associate?
Chat Support Associates are customer service professionals who assist clients and customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They use written communication skills to deliver prompt and accurate support, often handling multiple conversations simultaneously. This role is essential for businesses looking to provide efficient and accessible customer service through digital channels.
What are the key skills and qualifications needed to thrive as a chat support associate?
To thrive as a Chat Support Associate, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat support software, and basic troubleshooting tools is often required. Patience, empathy, and multitasking are standout soft skills for engaging with customers and managing multiple conversations simultaneously. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and loyalty.
What are some common challenges faced by chat support associates, and how can they be managed effectively?
Chat Support Associates often encounter challenges such as handling multiple conversations simultaneously, dealing with frustrated or unclear customers, and maintaining response quality under time pressure. Successfully managing these challenges involves using pre-approved response templates, active listening, and effective time management skills. Regular training and clear escalation procedures also help associates resolve complex issues efficiently, ensuring both customer satisfaction and a manageable workflow.
What are the most commonly searched types of Chat Support jobs in Albany, GA?
The most popular types of Chat Support jobs in Albany, GA are:
What cities near Albany, GA are hiring for Chat Support Associate jobs?
Cities near Albany, GA with the most Chat Support Associate job openings:
Tax Professional - Franchise Location
Camilla, GA • On-site
H&R Block
• Accounting Services • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted yesterday
H&R Block rating
5.7
Based on 296 frontline employees who took The Breakroom Quiz
Job description
About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
Your Expertise:
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
- Bachelor's degree in accounting or related field
- CPA or Enrolled Agent certification
- Experience completing complex returns (individual, trust, partnership)
- 5+ years of experience in accounting, finance, bookkeeping or tax
- Experience conducting virtual tax interviews
- Experience with tax planning and audit support
- Sales and/or marketing experience
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
- Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS support
- All certification levels can provide tax notice services
- Circular 230 associates can provide audit representation
- Mentor and support teammates
Your Expertise:
- Successful completion of the H&R Block Tax Knowledge Assessment2
- Experience in accounting, finance, bookkeeping or tax
- Experience completing individual returns
- Experience working in a fast-paced environment
- Comfort working with virtual tools - video, phone and chat
- Ability to effectively communicate in person, via phone and in writing
- Must complete continuing education requirement and meet all other IRS and applicable state requirements
- High school diploma / equivalent or higher
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
What H&R Block employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About H&R Block
Sourced by ZipRecruiter
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
Industry
Accounting services, it services and finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Kansas City, MO, US