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Chat Assistant Jobs (NOW HIRING)

Wing Assistant

$125K - $155K/yr

Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence so customer-facing information remains accurate and current * Ensure claims made by sales ...

Wing Assistant

Head of Sales Performance

$125K - $155K/yr

Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence so customer-facing information remains accurate and current * Ensure claims made by sales ...

Wing Assistant

Head of Sales Performance

Austin, TX · On-site

Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence so customer-facing information remains accurate and current * Ensure claims made by sales ...

speakit

Polish Customer Support Advisor

$17.50 - $22.25/hr

Provide exceptional customer service to Polish-speaking clients via phone, email, and chat. * Assist with product information, troubleshooting, and order-related inquiries. * Accurately log ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our products or services ...

Andiamo

Customer Service Representative

Austin, TX · On-site

Respond promptly to customer inquiries via phone, email, and chat. * Assist customers in resolving product or service issues, providing appropriate solutions. * Maintain accurate records of customer ...

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Chat Assistant information

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

How do you become a chat assistant?

To become a chat assistant, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

How much do chat assistants make?

Chat assistants typically earn between $10 and $20 per hour, depending on experience, employer, and location. Some roles may offer additional incentives or flexible schedules, especially for remote work or part-time positions.
More about Chat Assistant jobs

What cities are hiring for Chat Assistant jobs?

Cities with the most Chat Assistant job openings:

What are the most commonly searched types of Chat jobs?

The most popular types of Chat jobs are:

What states have the most Chat Assistant jobs?

States with the most job openings for Chat Assistant jobs include:

What are popular job titles related to Chat Assistant jobs?

For Chat Assistant jobs, the most frequently searched job titles are:

Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution.

Head of Sales Performance

On-site, Remote

Wing Assistant
Online Marketplaces • 501 - 1,000 employees
Learn more about Wing Assistantexternal

$125K - $155K/yr

Full-time

Medical, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies build high-performing teams across executive assistance, administrative support, customer support, sales support, recruiting, operations, and other critical business functions.
The Role
We're looking for a Head of Sales Performance to build, own, and multiply the performance of our inbound sales engine from the first follow-up touch through close.
This is a builder's role, not a caretaker's. You won't be inheriting a finished machine; you'll be constructing one. That means creating the tools, sequences, collateral, coaching systems, and standards that make every rep on the floor measurably better and personally stepping into the work when needed.
You will lead the inbound follow-up function, strengthen the systems and processes behind it, coach the team, and ensure every qualified opportunity is managed with discipline and urgency. Beyond your direct team, you will raise the quality and consistency of how the entire sales floor sells through coaching, performance management, process improvement, and the thoughtful use of sales technology.
You will have a team, a modern sales tech stack, and clear revenue and performance targets tied directly to your ownership. As you establish the sales performance engine, your scope may expand into post-sale revenue onboarding, retention, and account expansion.
What You'll Own
Build the Sales Performance Toolkit
  • Create the sales assets the floor runs on: sequences, talk tracks, objection-handling guides, battle cards, and demo collateral from zero where nothing exists today
  • Identify gaps in the sales motion and build the tool, process, or content that closes them
  • Evaluate, implement, and get real leverage from AI-enabled sales tools, conversation intelligence, and automation

Team Leadership
  • Manage and develop the inbound follow-up team, including SDRs and Sales Associates
  • Conduct regular 1:1s, coach performance, and hire as the team scales
  • Own the pairing model between Sales Associates and Account Executives
  • Establish cadence standards, ownership rules, and CRM hygiene expectations
  • Manage the Sales Trainer and own onboarding and ramp-up for all new sales hires

Follow-Up and Mid-Funnel Conversion
  • Design, write, and A/B test follow-up sequences across email and chat
  • Use reply rate, re-engagement rate, and conversion as your primary scorecards
  • Build and manage the no-show recovery motion for cancellations and missed demos
  • Turn missed and cancelled demos into rebooked conversations
  • Build and run reactivation campaigns for aged and closed-lost opportunities
  • Reduce stage-to-stage drop-off across the funnel, beginning with the weakest-performing stage

Channel Partner Lead Management
  • Oversee the handling of leads and opportunities generated through channel partnerships
  • Establish clear ownership, follow-up, and reporting standards for partner-sourced opportunities
  • Track channel partner performance and evaluate its effectiveness as a source of new business

Sales Quality and Coaching
  • Review recorded calls and demos using a written sales scorecard
  • Maintain a fixed monthly call-review coverage target for every representative
  • Coach Account Executives on discovery, objection handling, urgency, and securing second calls
  • Run regular calibration sessions to ensure consistent scoring and coaching standards
  • Join live deals when a representative needs support moving an opportunity forward

Knowledge and Compliance
  • Own the sales knowledge base as the company's single source of truth
  • Maintain the content that powers our AI sales chat assistant
  • Establish a regular review cadence so customer-facing information remains accurate and current
  • Ensure claims made by sales representatives and automated channels are accurate and compliant

Requirements
  • At least 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a similar commercial role
  • At least 2 years of experience managing or coaching a sales team
  • A track record of building sales systems, tools, or programs from scratch not just running ones that already existed
  • Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance
  • Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion
  • Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression
  • Ability to review sales calls, identify performance gaps, and provide clear, actionable feedback
  • Hands-on experience building sales sequences across email, chat, SMS, or other follow-up channels
  • Strong CRM discipline and experience working with platforms such as HubSpot or Salesforce
  • Comfortable using data to diagnose funnel problems, set targets, and manage performance
  • Strong written and verbal English communication skills
  • Willingness and ability to work Pacific Time hours

Preferred
  • Experience managing both SDRs or Sales Associates and Account Executives
  • Experience owning sales onboarding, training, and rep ramp-up programs
  • Experience building no-show recovery, closed-lost reactivation, or aged-pipeline campaigns
  • Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms
  • Experience creating sales collateral, playbooks, or enablement content adopted floor-wide
  • Experience working in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company
  • Experience managing leads generated through channel partnerships
  • Familiarity with compliance, sales claims management, and maintaining a customer-facing knowledge base

$125,000 - $155,000 a year
Benefits & Compensation
  • $125,000-$155,000 annual base salary, depending on experience
  • Performance-based bonuses tied to individual and company goals
  • Paid Time Off (PTO)
  • Paid U.S. holidays
  • Paid sick leave
  • Health insurance
  • Company-sponsored team events and offsites
  • Clear opportunities for career advancement and expanded leadership responsibility

What Success Looks Like
You are a strong fit for this role if you are a hands-on operator and a force multiplier someone who makes the people and systems around them better, not just their own numbers.
You should be comfortable moving between strategy and execution: reviewing a dashboard in the morning, rewriting a follow-up sequence at noon, coaching an underperforming representative in the afternoon, and helping an Account Executive move a difficult deal forward before the day ends. When something the team needs doesn't exist, your instinct is to build it.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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