Chat Assistant with Knowledge Base * Chat Assistant with Transactional Data * Workflow Automation using AI Agents * Apply your knowledge of Gen AI frameworks and deployment architectures to build ...
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Chat Assistant with Knowledge Base * Chat Assistant with Transactional Data * Workflow Automation using AI Agents * Apply your knowledge of Gen AI frameworks and deployment architectures to build ...
Volunteer
Bartonville, IL · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
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Bartonville, IL · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
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Decatur, IL · On-site
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Decatur, IL · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
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Fairbury, IL · On-site
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Fairbury, IL · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
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Ashton, IL · On-site
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Ashton, IL · On-site
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Bartonville, IL · On-site
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Bartonville, IL · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
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Bartonville, IL · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
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Bartonville, IL · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
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Normal, IL · On-site
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Normal, IL · On-site
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Eureka, IL · On-site
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Eureka, IL · On-site
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Yorkville, IL · On-site
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Yorkville, IL · On-site
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Bartonville, IL · On-site
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Bartonville, IL · On-site
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Trenton, IL · On-site
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Trenton, IL · On-site
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Tremont, IL · On-site
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Tremont, IL · On-site
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Cissna Park, IL · On-site
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Cissna Park, IL · On-site
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Wheaton, IL · On-site
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Wheaton, IL · On-site
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Morton, IL · On-site
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Morton, IL · On-site
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Aurora, IL · On-site
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Aurora, IL · On-site
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Princeville, IL · On-site
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Princeville, IL · On-site
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Aurora, IL · On-site
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Aurora, IL · On-site
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Chat Assistant information
What is a chat assistant?
Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.
What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?
To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.
What are some common challenges chat assistants face when handling multiple conversations simultaneously?
Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.
What is the difference between Chat Assistant vs Customer Service Representative?
| Aspect | Chat Assistant | Customer Service Representative |
|---|---|---|
| Credentials | Minimal; often high school diploma or equivalent | High school diploma or higher; some roles may require specific training |
| Work Environment | Online, remote, or call center settings | Call centers, retail, or office settings, often in person or via phone |
| Industry Usage | Customer support, e-commerce, tech companies | Retail, telecom, banking, and various service industries |
| Primary Tasks | Responding to customer inquiries via chat, providing information, troubleshooting basic issues | Handling customer inquiries via phone or in person, resolving complaints, processing transactions |
While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.
How do you become a chat assistant?
To become a chat assistant, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.
How much do chat assistants make?
Chat assistants typically earn between $10 and $20 per hour, depending on experience, employer, and location. Some roles may offer additional incentives or flexible schedules, especially for remote work or part-time positions.
What are the most commonly searched types of Chat jobs in Illinois?
The most popular types of Chat jobs in Illinois are:
What are popular job titles related to Chat Assistant jobs in Illinois?
For Chat Assistant jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Illinois look for?
The top searched job categories for Chat Assistant jobs in Illinois are:
What cities in Illinois are hiring for Chat Assistant jobs?
Cities in Illinois with the most Chat Assistant job openings:
Contractor
Re-posted 20 days ago
Job description
For further inquiries regarding the following opportunity, please contact our Talent Specialist
Lavanya at 224 369 0873
Lavanya at 224 369 0873
Title: AI Developer - Contract to Hire
Location: Deerfield, IL
Duration: 12 Months with possibility of extension
Location: Deerfield, IL
Duration: 12 Months with possibility of extension
Preferred CST Time Zone
Job Description
Essential Duties and Responsibilities:
Essential Duties and Responsibilities:
- Work with technical and business teams to develop GenAI solutions for scenarios like
- Text Extraction
- Speech to Text
- Chat Assistant with Knowledge Base
- Chat Assistant with Transactional Data
- Workflow Automation using AI Agents
- Apply your knowledge of Gen AI frameworks and deployment architectures to build solutions and recommend best practices.
- Evaluate options, develop Proof of concepts, and review code and solutions from other team members.
- Understanding of full-stack architecture is a strong plus.
Qualifications
- 5+ years of design, implementation, or consulting in applications and infrastructures experience
- Strong familiarity with AWS cloud services.
- 3+ years of experience in various phases of Machine Learning, Artificial Intelligence and Deep Learning solutions using AWS technologies.
- Experience in implementing AI/Generative AI solutions using AWS Sagemaker, AWS Bedrock and other AI services like AWS Transcribe, AWS Textract, AWS Kendra, AWS Translate and AWS Rekognition, etc.
- Demonstrated understanding of prompt engineering and application of it to mentioned use cases.
- Evaluate LLM outputs for hallucination, toxicity, bias, and factual correctness.
- Implement context caching and memory management patterns to implement well performing applications.
- Coding experience in implementing solutions using various AWS Services.
- Proficiency in programming languages such as Python and NodeJS preferred.
- Proficiency in creating and using REST APIs.
- Build and deploy AI/GenAI solutions on AWS
- Develop and manage end-to-end data/AI pipelines
- Create chat assistants and integrate APIs
- Write production-ready Python code
- Innovate and automate digital processes
- Own projects from design to deployment
- No specific Degree mentioned, Bachelors preferred.
- Strong in Python (Node.js is a plus), 3+ years in AI
About DivIHN Integration
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Hoffman Estates, IL, US
Year founded
2002