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Remote Text Chat Jobs in Illinois (NOW HIRING)

Bump Health

Customer Experience Specialist- Remote

Peoria, IL · On-site +1

$16.75 - $22/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help ... Answering incoming calls, text, emails and chats across multiple platforms * Understanding and ...

Bump Health

Customer Experience Specialist- Remote

Peoria, IL · Remote

$16.75 - $22/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help ... Answering incoming calls, text, emails and chats across multiple platforms * Understanding and ...

All JobsText Chat JobsRemote Text Chat JobsRemote Text Chat Jobs in Illinois

Remote Text Chat information

See Illinois salary details

$8

$24

$57

How much do remote text chat jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote text chat in Illinois is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $29.74 per hour, depending on experience, location, and employer.

What is a Remote Text Chat job?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are the most commonly searched types of Text Chat jobs in Illinois? The most popular types of Text Chat jobs in Illinois are:
What are popular job titles related to Remote Text Chat jobs in Illinois? For Remote Text Chat jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in Illinois look for? The top searched job categories for Remote Text Chat jobs in Illinois are:
Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Illinois as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 20% In-person, and 80% Remote job distribution, with an average salary of $51,584 per year, or $24.8 per hour.

Customer Experience Specialist- Remote

Bump Health

Peoria, IL • On-site, Remote

$16.75 - $22/hr

Full-time

Medical

Posted 5 days ago

Job description

At Bump Boxes, we are passionate about our mission: making Mom's life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately.
Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.
Customer Experience Coordinator Tasks:
    • Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.
    • Answering incoming calls, text, emails and chats across multiple platforms
    • Understanding and promoting Bump Boxes products, culture and values
    • Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
    • Be willing to help team members complete various tasks to accomplish organizational goals
    • Maintaining strict confidentiality of customer information
    • Fully utilize the systems, tools, training, and resources provided to maximize potential
    • Assist other departments with varies tasks as needed

Requirements
  • Customer service experience (phone experience preferred)
  • Strong communication skills (verbal and written)
  • Excellent decision-making abilities
  • Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor
  • Regular attendance and punctuality

Benefits
  • Employee Stock Option Plan
  • Health Insurance
  • Employee Recognition Program
  • Family Friendly Atmosphere

...and the pride of working at the fastest growing company in the region!

Apply