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Remote Text Chat Jobs in Illinois (NOW HIRING)

Bump Health

Customer Experience Specialist- Remote

Peoria, IL · On-site +1

$16.75 - $22/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help ... Answering incoming calls, text, emails and chats across multiple platforms * Understanding and ...

Bump Health

Customer Experience Specialist- Remote

Peoria, IL · Remote

$16.75 - $22/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help ... Answering incoming calls, text, emails and chats across multiple platforms * Understanding and ...

Centerstone

Crisis Navigator

Alton, IL · On-site +1

$15.75 - $22/hr

SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention ... Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to ...

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All JobsText Chat JobsRemote Text Chat JobsRemote Text Chat Jobs in Illinois

Remote Text Chat information

See Illinois salary details

$8

$24

$57

How much do remote text chat jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote text chat in Illinois is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $29.74 per hour, depending on experience, location, and employer.

What is a remote text chat?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What are the key skills and qualifications needed to thrive as a remote text chat support agent?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

How do I become a remote text chat agent?

To become a remote text chat agent, you typically need good communication skills, basic computer literacy, and a quiet work environment. Many employers require a high school diploma or equivalent and may ask for prior customer service experience or familiarity with chat platforms. Applying through company websites or job boards and completing any required training or assessments are common steps to start in this role.

What are the most commonly searched types of Text Chat jobs in Illinois?

The most popular types of Text Chat jobs in Illinois are:

What are popular job titles related to Remote Text Chat jobs in Illinois?

For Remote Text Chat jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Text Chat jobs in Illinois look for?

The top searched job categories for Remote Text Chat jobs in Illinois are:

Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,584 per year, or $24.8 per hour.

Crisis Counselor (Remote Contractor Work, United States) - Private

Chicago, IL • Remote

Gaggle Net, Inc.
See more jobs at Gaggle Net, Inc.external

$22.50 - $29/hr

Contractor

Posted 5 days ago

Job description

Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and we’ve helped hundreds of districts avoid tragedies and save lives.

Gaggle is in the process of building our Crisis Counselor team. We are seeking Independent Contractors for positions of Crisis Counselor. This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students.

Requirements:

  • Experience in crisis intervention, crisis counseling, or a crisis help line strongly preferred; equivalent experience in mental health support, social services, or victim advocacy also considered
  • Background in de-escalation techniques, mental health support, or social work
  • Experience in counseling, coaching, or peer support roles
  • Skilled at empathetic listening, rapport-building through text-based chat, and providing compassionate support during mental, emotional, or relational crises
  • Proficient with computer and web-based applications in a professional setting
  • Respectful of differing opinions and perspectives
  • Comfortable adapting to change and evolving processes
  • Able to work independently; prior experience as an independent contractor preferred
  • Reliable high-speed internet access required (satellite internet not accepted)
  • Access to a computer, Chromebook, or laptop required (tablets and phones not accepted)
  • Experience with Slack or similar business chat platforms a plus
  • Comfortable working in a fast-paced, evolving start-up environment with ongoing process improvements
  • Strong general technology skills
  • Willingness to work flexible shifts supporting a 24/7 crisis line; multiple shift options available, with scheduling built around your availability

Additional Considerations:

  • The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary
  • Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling.
  • Contracts can be terminated at any time
  • There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above
  • Because Gaggle strives to enter into contract agreements with Independent Contractors who contributes to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check
  • 100% remote work - Work from any location you choose

Job Type: Contract

Diversity, Equity, and Inclusion

At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We’re committed to maintaining an inclusive environment with equitable treatment for all.

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