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Voice Chat Jobs (NOW HIRING)

STI

AWS expert

... such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics, while integrating with other state ...

CX Data Labs

five9 Developer

Dallas, TX · On-site

Implement omnichannel solutions (voice, chat, SMS, email) with attention to data privacy and financial compliance (GLBA, PCI-DSS). * Troubleshoot and optimize system performance, ensuring high ...

AceStack LLC

Senior Customer Success Guide

Milford, OH · On-site

$16.75 - $23/hr

Serve as the first point of contact for customer inquiries across voice, chat, and email channels. * Resolve customer issues at the first point of contact wherever possible, leveraging product ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · On-site

$18 - $21/hr

Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by being accepting ...

Giga

QA Lead

San Francisco, CA · On-site

Responsibilities : • Defining test plans, acceptance criteria, and coverage matrices for new features across our voice, chat, and email AI agents • Testing agent conversations for accuracy, tone ...

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Voice Chat information

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$9

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How much do voice chat jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for voice chat in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Voice Chat vs Customer Service Representative?

AspectVoice ChatCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma; communication skills
Work EnvironmentRemote or on-site; digital platformsCall centers, offices, or remote
Industry UsageOnline platforms, gaming, tech supportRetail, telecom, banking
Common Search/ComparisonYesYes

Voice Chat involves real-time audio communication typically used in online gaming, tech support, or digital platforms. Customer Service Representatives handle customer inquiries via phone or chat, often in call centers or remote settings. While both roles require strong communication skills, Voice Chat focuses on digital audio interactions, whereas Customer Service Representatives may handle a variety of customer issues across industries.

What are some common challenges faced by professionals moderating voice chat platforms?

Professionals moderating voice chat platforms often encounter challenges such as managing disruptive users, enforcing community guidelines in real time, and handling high volumes of conversations simultaneously. Maintaining a positive and inclusive environment requires quick decision-making and strong communication skills. Additionally, moderators must be comfortable navigating evolving platform features and addressing sensitive issues like harassment or inappropriate content promptly and fairly.

What are the key skills and qualifications needed to thrive as a voice chat support specialist, and why are they important?

To thrive as a Voice Chat Support Specialist, you need excellent verbal communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic troubleshooting tools is typically required. Strong listening skills, patience, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient customer support, foster positive client relationships, and help resolve issues quickly and effectively.

What are voice chat jobs?

Voice chat jobs involve communicating with others using voice over the internet, typically through platforms or apps that provide real-time audio conversations. These roles can include customer support, online tutoring, language practice, entertainment, or companionship services. People working in voice chat jobs need clear speaking abilities, good listening skills, and often a reliable internet connection. The job can be remote and may offer flexible hours, depending on the company or platform.
More about Voice Chat jobs
What job categories do people searching Voice Chat jobs look for? The top searched job categories for Voice Chat jobs are:
Voice Chat jobs near you
Infographic showing various Voice Chat job openings in the United States as of August 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $43,130 per year, or $20.7 per hour.

Director - Customer Care Business Development and Strategy

Stellantis

Auburn Hills, MI • On-site

Other

Posted 29 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

14th of 44 rated automakers

Job description

The Director, Customer Care Business Development & Strategy sets the vision and roadmap for how Customer Care evolves its processes, technology, customer journeys, and digital tools. The role drives major transformation programs, evaluates new technologies (including GenAI and automation), and ensures all improvements align with business goals, compliance needs, and measurable performance outcomes.

This leader works across Operations, ICT, Legal, Data Privacy, and external partners to identify opportunities, build business cases, secure approvals, and guide initiatives from concept to full adoption.

Responsibilities Include:

  • Lead strategy for Customer Care's business development, technology enablement, and customer journey improvements.
  • Build and maintain a multiyear roadmap covering process, knowledge, technology, and digital transformation.
  • Oversee enhancements across voice, chat, messaging, email, social, selfservice, and GenAIsupported channels.
  • Benchmark industry and OEM best practices to identify new capabilities and innovations.
  • Develop business cases, financial plans, and executive presentations for major initiatives.
  • Prioritize and govern process improvements, system changes, and customer journey optimization.
  • Partner with ICT, Legal, Data Privacy, Operations, and suppliers to define requirements and deliver compliant, scalable solutions.

Basic Requirements

  • Bachelor's degree, preferably in engineering or technical management field.
  • A minimum of 8 years in Customer Care, CX, contact centers, business development, or transformation.
  • Proven experience leading largescale transformation across complex operational and technology environments.
  • Ability to lead managers, crossfunctional teams, SMEs, and supplier partners.
  • Knowledge of platforms like Genesys, Salesforce, knowledge bases, telephony, digital messaging, and CRM ecosystems.
  • Familiarity with GenAI, automation, predictive analytics, and omnichannel engagement.
  • Strong business acumen-able to build strategic roadmaps, financial cases, and executivelevel materials.
  • Excellent communication, influence, program management, and change leadership skills.
  • Highly organized, analytical, and able to manage multiple priorities.
  • Proficiency in Microsoft Office and related business/CRM/telephony tools.

The Director, Customer Care Business Development & Strategy sets the vision and roadmap for how Customer Care evolves its processes, technology, customer journeys, and digital tools. The role drives major transformation programs, evaluates new technologies (including GenAI and automation), and ensures all improvements align with business goals, compliance needs, and measurable performance outcomes.

This leader works across Operations, ICT, Legal, Data Privacy, and external partners to identify opportunities, build business cases, secure approvals, and guide initiatives from concept to full adoption.

Responsibilities Include:

  • Lead strategy for Customer Care's business development, technology enablement, and customer journey improvements.
  • Build and maintain a multiyear roadmap covering process, knowledge, technology, and digital transformation.
  • Oversee enhancements across voice, chat, messaging, email, social, selfservice, and GenAIsupported channels.
  • Benchmark industry and OEM best practices to identify new capabilities and innovations.
  • Develop business cases, financial plans, and executive presentations for major initiatives.
  • Prioritize and govern process improvements, system changes, and customer journey optimization.
  • Partner with ICT, Legal, Data Privacy, Operations, and suppliers to define requirements and deliver compliant, scalable solutions.


At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

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