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Avaya Telecom Analyst Jobs (NOW HIRING)

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades ... Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice. * Knowledge ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · Remote

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades ... Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice. * Knowledge ...

Beth Israel Lahey Health

Telecom Analyst

Plymouth, MA

$33.65 - $45.29/hr

Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus ... Avaya Certifications Pay Range: $33.65 - $45.29 The pay range listed for this position is the base ...

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How much do avaya telecom analyst jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for avaya telecom analyst in the United States is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by Avaya Telecom Analysts, and how can they be managed?

Avaya Telecom Analysts often encounter challenges such as troubleshooting complex system outages, integrating new telecommunications solutions with legacy infrastructure, and maintaining high levels of uptime for mission-critical systems. Proactively keeping up-to-date with Avaya platform updates and regularly performing system health checks can help mitigate many issues. Collaboration with network administrators, IT support, and end-users is key to resolving problems quickly and efficiently. Addressing these challenges successfully helps ensure smooth communication operations and a robust IT environment, making the analyst's expertise highly valued in the organization.

What is an Avaya Telecom Analyst job?

An Avaya Telecom Analyst is responsible for managing, configuring, and troubleshooting Avaya telecommunication systems within an organization. They ensure the smooth operation of voice and data networks, provide technical support, and optimize system performance. This role often involves working with VoIP technologies, call center applications, and integrating Avaya solutions with other IT infrastructure. Analysts may also assist with system upgrades, security enhancements, and user training to maximize efficiency.

What are the key skills and qualifications needed to thrive in the Avaya Telecom Analyst position, and why are they important?

To excel as an Avaya Telecom Analyst, strong technical knowledge of telecommunications systems, especially Avaya products, along with a background in IT or related fields is critical. Familiarity with Avaya Communication Manager, VoIP protocols, troubleshooting tools, and certifications like Avaya Certified Support Specialist (ACSS) or similar are highly valuable. Excellent problem-solving skills, effective communication, and the ability to collaborate with both technical teams and end-users are standout soft skills for this role. These competencies ensure reliable telecom operations, efficient resolution of issues, and smooth collaboration within the organization.

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Avaya Telecom Analyst jobs near you
Infographic showing various Avaya Telecom Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Locum Tenens. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $74,598 per year, or $35.9 per hour.
Avaya Telecom Engineer

Avaya Telecom Engineer

Noblesoft Technologies

Charlotte, NC • On-site

Contractor

Posted 5 days ago

Be an early applicant

Job description

Job Title:  Senior Avaya Telecom Engineer 

Location:  Charlotte, NC
 

Key Responsibilities

  • System Design & Implementation:
    • Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
    • Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
  • Operations & Support:
    • Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
    • Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure.
    • Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards.
  • Security & Compliance:
    • Manage secure API access, data encryption, and system backups.
    • Ensure systems meet regulatory and business continuity requirements, including E911 integration.
  • Collaboration & Documentation:
    • Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
    • Develop and maintain technical documentation, procedures, and training materials for support staff and end-users.
  • Continuous Improvement:
    • Stay current with industry trends and Avaya technology advancements.
    • Recommend and implement new features, upgrades, and process improvements.
 

Required Skills & Experience

  • Technical Expertise:
    • 5+ years’ hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
    • Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure.
    • Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430).
    • Familiarity with integration of Avaya with other enterprise applications and cloud services.
  • Certifications:
    • Avaya ACIS/ACSS certifications preferred.
    • Additional certifications in networking (CCNP Collaboration, etc.) are a plus.
  • Soft Skills:
    • Excellent problem-solving, communication, and interpersonal skills.
    • Ability to mentor junior engineers and collaborate across teams.
 

Preferred Qualifications

  • Experience with large-scale enterprise deployments and migrations.
  • Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911).
Proven track record in project management and vendor coordination