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Avaya Telecom Engineer Jobs (NOW HIRING)

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone ... Telecommunications Engineer Other duties * Active involvement in design discussions with OEMs ...

ITTConnect

Project Manager - Avaya platform

Atlanta, GA · Hybrid

... engineering services present in nearly 50 countries. The end client is in the Telecom business. Job ... Lead end-to-end projects for Avaya platform upgrades, migrations, and infrastructure maintenance.

ITTConnect

Project Manager - Avaya platform

Atlanta, GA · On-site

... engineering services present in nearly 50 countries. The end client is in the Telecom business. Job ... Lead end-to-end projects for Avaya platform upgrades, migrations, and infrastructure maintenance.

Computer Futures

Senior Telecom Analyst

Houston, TX · On-site

Reviews, analyzes, evaluates, supports, and maintains the company's Avaya VoIP telecommunication ... phone set programming and installation, phone system dial plan management, programming of ...

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How much do avaya telecom engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for avaya telecom engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Avaya Telecom Engineer, and why are they important?

To thrive as an Avaya Telecom Engineer, you need a strong understanding of telecommunications systems, VoIP technologies, and in-depth knowledge of Avaya products, typically supported by a degree in information technology or a related field. Familiarity with tools such as Avaya Aura, Communication Manager, Session Manager, and relevant Avaya certifications (e.g., ACIS, ACSS) is often required. Excellent troubleshooting, communication, and project management skills help engineers collaborate effectively and resolve complex issues. These capabilities ensure the reliability, scalability, and efficiency of enterprise communication infrastructures.

What are some common challenges Avaya Telecom Engineers face when managing large-scale enterprise phone systems?

One common challenge for Avaya Telecom Engineers is ensuring seamless integration of Avaya systems with existing IT infrastructure, especially in large or multi-site enterprises. Keeping up with frequent software updates and patches while minimizing downtime requires strong planning and coordination skills. Additionally, troubleshooting issues across voice, data, and network layers often involves collaborating closely with network administrators and end-users to quickly isolate and resolve problems. Proactive monitoring and clear communication are key to maintaining high system availability.

What is the difference between Avaya Telecom Engineer vs Cisco Voice Engineer?

AspectAvaya Telecom EngineerCisco Voice Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Voice, CCNP Collaboration
Work EnvironmentTelecom service providers, enterprise communication systemsNetwork infrastructure, enterprise and data centers
Industry UsagePrimarily in organizations using Avaya communication solutionsOrganizations using Cisco collaboration and voice solutions

Both roles focus on voice communication systems but differ in the technology platforms they specialize in. An Avaya Telecom Engineer works primarily with Avaya systems, while a Cisco Voice Engineer specializes in Cisco collaboration solutions. The choice depends on the company's existing infrastructure and preferred vendor technology.

What are Avaya Telecom Engineers?

Avaya Telecom Engineers are IT professionals who specialize in designing, implementing, and maintaining telecommunication systems using Avaya technologies. They work with hardware and software solutions to manage voice, video, messaging, and contact center applications for organizations. Their responsibilities often include troubleshooting, upgrading, and configuring Avaya equipment to ensure seamless communication. These engineers typically collaborate with other IT staff to integrate Avaya systems with existing network infrastructure, ensuring optimal performance and reliability.
More about Avaya Telecom Engineer jobs
What states have the most Avaya Telecom Engineer jobs? States with the most job openings for Avaya Telecom Engineer jobs include:
What job categories do people searching Avaya Telecom Engineer jobs look for? The top searched job categories for Avaya Telecom Engineer jobs are:
Avaya Telecom Engineer jobs near you
Infographic showing various Avaya Telecom Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Avaya Telecom Engineer

Avaya Telecom Engineer

Noblesoft Technologies

Charlotte, NC • On-site

Contractor

Posted 22 days ago

Job description

Job Title:  Senior Avaya Telecom Engineer 

Location:  Charlotte, NC
 

Key Responsibilities

  • System Design & Implementation:
    • Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
    • Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
  • Operations & Support:
    • Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
    • Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure.
    • Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards.
  • Security & Compliance:
    • Manage secure API access, data encryption, and system backups.
    • Ensure systems meet regulatory and business continuity requirements, including E911 integration.
  • Collaboration & Documentation:
    • Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
    • Develop and maintain technical documentation, procedures, and training materials for support staff and end-users.
  • Continuous Improvement:
    • Stay current with industry trends and Avaya technology advancements.
    • Recommend and implement new features, upgrades, and process improvements.
 

Required Skills & Experience

  • Technical Expertise:
    • 5+ years’ hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
    • Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure.
    • Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430).
    • Familiarity with integration of Avaya with other enterprise applications and cloud services.
  • Certifications:
    • Avaya ACIS/ACSS certifications preferred.
    • Additional certifications in networking (CCNP Collaboration, etc.) are a plus.
  • Soft Skills:
    • Excellent problem-solving, communication, and interpersonal skills.
    • Ability to mentor junior engineers and collaborate across teams.
 

Preferred Qualifications

  • Experience with large-scale enterprise deployments and migrations.
  • Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911).
Proven track record in project management and vendor coordination