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Telecom Support Engineer Jobs (NOW HIRING)

NYC IT Inc

Telecom Engineer

Manhattan, NY · On-site

$75 - $85/hr

This role involves supporting VoIP systems, telecommunications infrastructure, video conferencing, WAN circuits, and telecom operations in a fast-paced enterprise environment. Key Responsibilities

New

NYC IT, Inc.

Telecom Engineer

Manhattan, NY · On-site

$75 - $85/hr

... an experienced Telecom Engineer to support and maintain enterprise telecommunications ... This role involves supporting VoIP systems, telecommunications infrastructure, video conferencing ...

Lennar Homes

Network Voice Engineer

Miami, FL · On-site

Network & Telecom Support Engineer II Summary of Position: The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network ...

Lennar

Network Voice Engineer

Miami, FL · On-site

Network & Telecom Support Engineer II Summary of Position: The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network ...

Lennar

Network Voice Engineer

Miami, FL

Network & Telecom Support Engineer IISummary of Position: The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network ...

H R PUNDITS INC

Network Support Engineer

Bethany, OK · On-site

Network Support Engineer Location: OKLAHOMA CITY, OK Required Skills and Qualifications ... Understanding of IT and Telecom. * Should have minimum 5+ years in Field Services * Handling basic ...

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Telecom Support Engineer information

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$16

$39

$68

How much do telecom support engineer jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for telecom support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges telecom support engineers face when working with clients, and how can they be addressed?

Telecom Support Engineers often encounter challenges such as troubleshooting complex network issues, managing multiple client requests simultaneously, and communicating technical information to non-technical users. To address these, it's important to develop strong problem-solving skills, prioritize tasks effectively, and cultivate clear communication. Collaborating closely with other technical teams and staying updated on new telecom technologies also helps resolve issues more efficiently and improves client satisfaction.

What is the difference between Telecom Support Engineer vs Network Support Technician?

AspectTelecom Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTelecom companies, service providersIT departments, telecom providers
ResponsibilitiesMaintaining telecom systems, troubleshooting voice/data servicesNetwork troubleshooting, hardware setup

The Telecom Support Engineer and Network Support Technician roles share certifications and work environments, focusing on network and telecom systems. The Telecom Support Engineer specializes in telecom-specific infrastructure and services, while the Network Support Technician handles broader network hardware and connectivity issues. Both roles are essential in supporting communication networks but differ in scope and focus.

What is a telecom support engineer?

Telecom Support Engineers are professionals who provide technical assistance and troubleshooting for telecommunications systems, such as phone networks, internet services, and data transmission devices. They work with both hardware and software components, ensuring reliable communication services. Their duties include diagnosing issues, performing maintenance, and supporting customers or internal teams with telecom-related problems. Telecom Support Engineers may also assist in the installation and configuration of new telecom systems.

What are the key skills and qualifications needed to thrive as a telecom support engineer, and why are they important?

To thrive as a Telecom Support Engineer, you need a solid background in telecommunications principles, networking, and troubleshooting, often supported by a degree in engineering or related fields. Familiarity with industry-standard tools such as network analyzers, VoIP systems, and certifications like CCNA or CompTIA Network+ is typically required. Strong problem-solving abilities, effective communication, and customer service skills help you excel in resolving technical issues and collaborating with clients or team members. These skills are crucial to ensure reliable telecom services, minimize downtime, and maintain high customer satisfaction.
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What job categories do people searching Telecom Support Engineer jobs look for? The top searched job categories for Telecom Support Engineer jobs are:
Telecom Support Engineer jobs near you
Infographic showing various Telecom Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Five9 Telecom Support engineer

TNT Staffing

Manhattan, NY • On-site

Other

Posted 18 days ago

Job description


Five9 Telecom Support Engineer (Five Nines Reliability) Level 1/2

Location: NYC Penn Station Are
Employment Type: Contract Hybrid - three days on site

Position Summary

We are seeking an experienced  Five9 Telecom Support Engineer to provide advanced technical support, administration, troubleshooting, and optimization of our  Five9 Cloud Contact Center platform. 

The ideal candidate has strong experience supporting cloud-based telephony environments, SIP communications, call routing, integrations, and enterprise contact center technologies. This individual will work closely with customers, carriers, network teams, and internal engineering teams to resolve complex issues and continuously improve platform performance.

Key Responsibilities

  • Provide Tier 1/Tier 2 support for the  Five9 Cloud Contact Center platform
  • Monitor and maintain platform availability, performance, and voice quality
  • Troubleshoot complex voice, SIP, routing, and call-flow issues.
  • Configure and support:
    • Five9 users, agents, campaigns, queues, and skills
    • IVR workflows and call routing strategies
    • Dial plans and call treatment log Five9 Administration & Troubleshooting

Apply