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Telecom Support Engineer Jobs (NOW HIRING)

Renuke

Telecommunications Design Engineer

Jackson, MS

The OSP Design Engineer (Contractor) will be responsible for planning and engineering fiber optic ... Design and/or specify the installation of telecom support structures such as communications towers ...

Viasat

Solution Architect

Englewood, CO · On-site

$62.25 - $82/hr

As a Solution Architect for the Bandwidth Monetization Platform team, you will define scalable telecom support systems architecture and collaborate with engineering teams to enhance operational ...

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Telecom Support Engineer information

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How much do telecom support engineer jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for telecom support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges Telecom Support Engineers face when working with clients, and how can they be addressed?

Telecom Support Engineers often encounter challenges such as troubleshooting complex network issues, managing multiple client requests simultaneously, and communicating technical information to non-technical users. To address these, it's important to develop strong problem-solving skills, prioritize tasks effectively, and cultivate clear communication. Collaborating closely with other technical teams and staying updated on new telecom technologies also helps resolve issues more efficiently and improves client satisfaction.

What is the difference between Telecom Support Engineer vs Network Support Technician?

AspectTelecom Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTelecom companies, service providersIT departments, telecom providers
ResponsibilitiesMaintaining telecom systems, troubleshooting voice/data servicesNetwork troubleshooting, hardware setup

The Telecom Support Engineer and Network Support Technician roles share certifications and work environments, focusing on network and telecom systems. The Telecom Support Engineer specializes in telecom-specific infrastructure and services, while the Network Support Technician handles broader network hardware and connectivity issues. Both roles are essential in supporting communication networks but differ in scope and focus.

What are Telecom Support Engineers?

Telecom Support Engineers are professionals who provide technical assistance and troubleshooting for telecommunications systems, such as phone networks, internet services, and data transmission devices. They work with both hardware and software components, ensuring reliable communication services. Their duties include diagnosing issues, performing maintenance, and supporting customers or internal teams with telecom-related problems. Telecom Support Engineers may also assist in the installation and configuration of new telecom systems.

What are the key skills and qualifications needed to thrive as a Telecom Support Engineer, and why are they important?

To thrive as a Telecom Support Engineer, you need a solid background in telecommunications principles, networking, and troubleshooting, often supported by a degree in engineering or related fields. Familiarity with industry-standard tools such as network analyzers, VoIP systems, and certifications like CCNA or CompTIA Network+ is typically required. Strong problem-solving abilities, effective communication, and customer service skills help you excel in resolving technical issues and collaborating with clients or team members. These skills are crucial to ensure reliable telecom services, minimize downtime, and maintain high customer satisfaction.
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What cities are hiring for Telecom Support Engineer jobs? Cities with the most Telecom Support Engineer job openings:
What job categories do people searching Telecom Support Engineer jobs look for? The top searched job categories for Telecom Support Engineer jobs are:
Telecom Support Engineer jobs near you
Infographic showing various Telecom Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Telecom & Infrastructure Support Engineer - Senior

Telecom & Infrastructure Support Engineer - Senior

HTC Global Services

Lubbock, TX • On-site

$93K - $126K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Title: Senior Telecom Infrastructure Support Engineer
Overview / Summary
Use your telecom, voice, and infrastructure support experience in a critical operations environment where reliable communications and infrastructure availability are essential.
The Senior Telecom Infrastructure Support Engineer will provide L3 telecom support and L2 support across broader infrastructure domains. This role will manage telecom incidents, support voice and communications infrastructure, coordinate vendors, and help maintain reliable business operations.
Key Responsibilities
  • Provide L3 support for telecommunications systems and voice infrastructure.
  • Support Cisco telecom or similar enterprise telecom environments.
  • Troubleshoot voice, connectivity, cabling, and telecom service issues.
  • Coordinate with telecom carriers, cabling vendors, and infrastructure providers.
  • Support network, desktop, compute, storage, backup, and M365 teams as needed.
  • Monitor telecom and infrastructure reliability.
  • Document telecom configurations, circuits, vendor contacts, and operational procedures.
  • Participate in incident response, root cause analysis, and on-call support.
  • Support internal customers with technical issues and service requests.

Required Qualifications
  • 7+ years of telecom, infrastructure, network, or systems support experience.
  • Strong L3 telecom support experience.
  • Hands-on experience supporting Cisco telecom or similar voice platforms.
  • Experience troubleshooting telecom, voice, connectivity, and cabling issues.
  • Experience working with telecom vendors and carriers.
  • General understanding of network, desktop, compute, and infrastructure support.
  • Strong documentation, customer service, communication, and problem-solving skills.

Preferred Qualifications
  • Cisco voice/collaboration certification or related telecom certification.
  • Healthcare or 24x7 critical operations experience.
  • Experience with network infrastructure, WAN/LAN connectivity, and monitoring tools.
  • Experience supporting call routing, circuits, cabling, and vendor escalations.

What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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