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Telecom Support Engineer Jobs (NOW HIRING)

Lennar

Network Voice Engineer

Miami, FL · On-site

Network & Telecom Support Engineer IISummary of Position: The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network ...

Lennar

Network Voice Engineer

Miami, FL · On-site

Network & Telecom Support Engineer II Summary of Position: The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network ...

Lennar Homes

Network Voice Engineer

Miami, FL · On-site

Network & Telecom Support Engineer II Summary of Position: The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network ...

Henry Schein One

$73K - $95K/yr

As a Telecom Engineer you help power the communication platforms that keep our business connected ... You'll provide frontline support for NICE CXone, RingCentral, and next-generation cloud voice ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a ... We are seeking a Technical Support Engineer to support our world-class packet microwave and ...

H R PUNDITS INC

Network Support Engineer

Bethany, OK · On-site

Network Support Engineer Location: OKLAHOMA CITY, OK Required Skills and Qualifications ... Understanding of IT and Telecom. * Should have minimum 5+ years in Field Services * Handling basic ...

REDCOM

NY · On-site

S. military, government agencies, public safety organizations, and telecom service providers. After ... REDCOM is quite unique in that all of our engineering, manufacturing, sales, support, and marketing ...

Gigs, Inc.

Technical Support Engineer

Manhattan, NY · On-site

$150K - $180K/yr

If you're driven by curiosity, creativity, and the chance to shape the future of telecom, we'd love ... The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ...

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Telecom Support Engineer information

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How much do telecom support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for telecom support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a telecom support engineer?

Telecom Support Engineers are professionals who provide technical assistance and troubleshooting for telecommunications systems, such as phone networks, internet services, and data transmission devices. They work with both hardware and software components, ensuring reliable communication services. Their duties include diagnosing issues, performing maintenance, and supporting customers or internal teams with telecom-related problems. Telecom Support Engineers may also assist in the installation and configuration of new telecom systems.

What are the key skills and qualifications needed to thrive as a telecom support engineer, and why are they important?

To thrive as a Telecom Support Engineer, you need a solid background in telecommunications principles, networking, and troubleshooting, often supported by a degree in engineering or related fields. Familiarity with industry-standard tools such as network analyzers, VoIP systems, and certifications like CCNA or CompTIA Network+ is typically required. Strong problem-solving abilities, effective communication, and customer service skills help you excel in resolving technical issues and collaborating with clients or team members. These skills are crucial to ensure reliable telecom services, minimize downtime, and maintain high customer satisfaction.

What are some common challenges telecom support engineers face when working with clients, and how can they be addressed?

Telecom Support Engineers often encounter challenges such as troubleshooting complex network issues, managing multiple client requests simultaneously, and communicating technical information to non-technical users. To address these, it's important to develop strong problem-solving skills, prioritize tasks effectively, and cultivate clear communication. Collaborating closely with other technical teams and staying updated on new telecom technologies also helps resolve issues more efficiently and improves client satisfaction.

What is the difference between Telecom Support Engineer vs Network Support Technician?

AspectTelecom Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTelecom companies, service providersIT departments, telecom providers
ResponsibilitiesMaintaining telecom systems, troubleshooting voice/data servicesNetwork troubleshooting, hardware setup

The Telecom Support Engineer and Network Support Technician roles share certifications and work environments, focusing on network and telecom systems. The Telecom Support Engineer specializes in telecom-specific infrastructure and services, while the Network Support Technician handles broader network hardware and connectivity issues. Both roles are essential in supporting communication networks but differ in scope and focus.

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Telecom Support Engineer jobs near you
Infographic showing various Telecom Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Telecom Support Engineer

Conshohocken, PA • On-site

iFAX Solutions, Inc.
Telecommunications • 1 - 10 employees
Learn more about iFAX Solutions, Inc.external

Other

Medical, PTO

Posted 6 days ago

Job description

Telecom Support Engineer

iFAX Solutions - Conshohocken, PA - Full Time

Telecom Support Engineer

We are currently seeking a talented Telecom Support Engineer with a strong foundation in Linux. Broad technical knowledge, creative problem solving, troubleshooting, communication skills and a positive attitude are core to this position.

Your Style

You are a proud, card-carrying tech-geek with a superhero’s penchant for helping others. Solving complex problems provides you an adrenaline rush. Equipped with an entrepreneurial attitude, you are relentlessly energetic and excited by new challenges. If you aren’t multi-tasking, it means you are under-challenged.

Your Mission
  • Enthusiastically provide enterprise-level customer support
  • Troubleshoot a wide variety of customer issues via telephone, email and web based case management systems for multiple business units
  • Take ownership of reported customer issues and see problems through to resolution
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Write documentation, knowledge base articles and FAQs for use by both internal staff and customers
Your Track Record & Skill Set
  • Extensive familiarity with Linux, in particular RHEL/CentOS and Debian distributions
  • Excellent written and verbal communications
  • Solid understanding of networking and networking protocols, in particular VoIP/SIP
  • Careful, methodical approach to troubleshooting complex technical issues
  • Excellent customer-facing skills
  • Comfortable in a small office environment
  • Experience with HylaFAX is desirable but not necessary
  • Experience with Wireshark is a plus
Our Story

We have been in business for over 10 years and continue to remain small and agile, which makes this a fun, dynamic and challenging place to work. The work environment is casual and for the most part informal, expectations are high and excellence is encouraged and rewarded. We strive to make sure that we have a team oriented group that can also work well independently. If you enjoy working in a high freedom, high demand environment with a small but talented group of people this may just be the job for you.

We have been on Inc Magazine’s list of 500 fastest growing companies three times, and list of 5000 twice. We debuted on the Philly 100 list a few years ago as the 10th fastest growing company in Philadelphia. Our customers include well-known brands such as Google, Twitter, Verizon Wireless, Disney, Booking.com and countless others. They rely on us (and therefore you) to keep their critical telecommunications infrastructure up and running, making this a very rewarding career.

This is an exciting time for our company. We recently relocated from Manayunk to right outside of Plymouth Meeting as part of a major expansion strategy, and we're looking to add several exceptional people to the team to help take our business to the next level. We're experiencing growth our online retail division (www.telephonydepot.com), in our fax division (www.ifax.com) and in our new, major push into becoming a phone company for our Fax Over IP customers (www.t38fax.com).

We offer a competitive benefits package including

  • healthcare
  • pre-tax Health Savings Account
  • a generous number of paid days off (PTO)
  • profit sharing plan
  • access to our Flyers season tickets for yourself and a guest

We're a great group of people doing exceptional things for our customers, and having fun doing it. Like any emerging growth company, this will be hard work, but more importantly, will be fun and immensely…..

Accepting a job here means accepting a challenge -- Are you ready?
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