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Telecom Support Engineer Jobs (NOW HIRING)

Aep

Telecom Engineer Senior/Principal

Gahanna, OH · On-site

$98K - $135K/yr

This position will be supporting/engineering for Transmission, Distribution and Generation ... Telecom Consultant Senior SG8 Education: * Bachelor's degree in engineering, engineering technology ...

Thorlabs

Photonics Support Engineer I

Newton, NJ · On-site

The Photonics Support Engineer I is responsible for providing entry level technical support by ... imaging systems, telecom instruments and more. Between onsite lab opportunities, customer ...

Thorlabs

Photonics Support Engineer I

Newton, NJ

The Photonics Support Engineer I is responsible for providing entry level technical support by ... imaging systems, telecom instruments and more. Between onsite lab opportunities, customer ...

Viasat, Inc.

Solution Architect

Englewood, CO · On-site

$224K - $336K/yr

Your role will involve defining end-to-end architectures for telecom platform initiatives and supporting the engineering teams implementing those architectures. Your first focus area will be the ...

Capital Area Food Bank

$60K - $78K/yr

Description The IT Support Engineer will provide application and engineering support on all the ... Define methods for provisioning users, computer hardware, and network/telecom configurations.

System One

Fiber Layout Specialist

New Gloucester, ME · Remote

Opportunity to expand into additional engineering and telecom support functions over time Shape the future. Summit success. Join our team and become part of a legacy that has been at the forefront of ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Experience supporting mobile device management and telecom administration * Ability to work ...

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Telecom Support Engineer information

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How much do telecom support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for telecom support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a telecom support engineer?

Telecom Support Engineers are professionals who provide technical assistance and troubleshooting for telecommunications systems, such as phone networks, internet services, and data transmission devices. They work with both hardware and software components, ensuring reliable communication services. Their duties include diagnosing issues, performing maintenance, and supporting customers or internal teams with telecom-related problems. Telecom Support Engineers may also assist in the installation and configuration of new telecom systems.

What are the key skills and qualifications needed to thrive as a telecom support engineer, and why are they important?

To thrive as a Telecom Support Engineer, you need a solid background in telecommunications principles, networking, and troubleshooting, often supported by a degree in engineering or related fields. Familiarity with industry-standard tools such as network analyzers, VoIP systems, and certifications like CCNA or CompTIA Network+ is typically required. Strong problem-solving abilities, effective communication, and customer service skills help you excel in resolving technical issues and collaborating with clients or team members. These skills are crucial to ensure reliable telecom services, minimize downtime, and maintain high customer satisfaction.

What are some common challenges telecom support engineers face when working with clients, and how can they be addressed?

Telecom Support Engineers often encounter challenges such as troubleshooting complex network issues, managing multiple client requests simultaneously, and communicating technical information to non-technical users. To address these, it's important to develop strong problem-solving skills, prioritize tasks effectively, and cultivate clear communication. Collaborating closely with other technical teams and staying updated on new telecom technologies also helps resolve issues more efficiently and improves client satisfaction.

What is the difference between Telecom Support Engineer vs Network Support Technician?

AspectTelecom Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTelecom companies, service providersIT departments, telecom providers
ResponsibilitiesMaintaining telecom systems, troubleshooting voice/data servicesNetwork troubleshooting, hardware setup

The Telecom Support Engineer and Network Support Technician roles share certifications and work environments, focusing on network and telecom systems. The Telecom Support Engineer specializes in telecom-specific infrastructure and services, while the Network Support Technician handles broader network hardware and connectivity issues. Both roles are essential in supporting communication networks but differ in scope and focus.

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Cities with the most Telecom Support Engineer job openings:

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Telecom Support Engineer jobs near you
Infographic showing various Telecom Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Manufacturing Application Support Engineer

Sugar Land, TX • On-site

Applied Optoelectronics, Inc.
Telecommunications • 1 - 5K employees
Learn more about Applied Optoelectronics, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

About AOI
Applied Optoelectronics, Inc. (AOI) is a leading developer and manufacturer of advanced optical and HFC networking products - the building blocks that power AI datacenters, CATV broadband, telecom, and fiber access networks around the world. Headquartered in Sugar Land, Texas, AOI is a vertically integrated company that designs and manufactures everything from semiconductor laser chips to finished optical transceivers, serving tier-one customers across cloud computing, broadband, and telecom. With R&D operations in Atlanta, GA and global manufacturing presence in Taiwan and China, AOI is publicly traded on the Nasdaq (AAOI) and is actively expanding its U.S.-based manufacturing operations in Sugar Land to meet accelerating demand in the AI datacenter market.
Summary
We are seeking a Manufacturing Application Support Engineer to provide technical support for the manufacturing software systems powering our high-volume electronics manufacturing environment. This position will support manufacturing applications and factory automation systems, troubleshoot production-related software issues, perform SQL-based data investigation, and work closely with Production, Engineering, IT, Software Development, and external vendors.
A key responsibility of this position is to develop and maintain high-quality technical documentation, including troubleshooting guides, production SOPs, software operation manuals, and knowledge base articles. The goal is not only to resolve production issues quickly, but also to convert troubleshooting experience into standardized documentation and procedures so that similar issues can be resolved faster in the future.
The ideal candidate will have strong troubleshooting, cross-functional communication, documentation, and analytical skills. Mandarin Chinese proficiency is highly preferred due to collaboration with Chinese-speaking users, engineers, and vendors.
Job Responsibilities
  • Use SQL to investigate and troubleshoot production issues, including reviewing manufacturing transactions, equipment status, lot information, system records, and data inconsistencies.
  • Support manufacturing systems and factory automation applications, including MES, EAP, RMS, FDC, WMS, equipment interfaces, barcode/label systems, and other production-related software.
  • Create and maintain technical documentation, including troubleshooting guides, production SOPs, software operation manuals, user instructions, Knowledge Base articles, and application support procedures.
  • Work closely with Production, Process Engineering, Equipment Engineering, IT, Software Development, and external vendors to troubleshoot and resolve manufacturing system issues.
  • Participate in Root Cause Analysis (RCA) for critical or recurring production incidents and assist in identifying corrective and preventive actions.
  • Participate in after-hours or on-call support for critical production issues, as required by manufacturing operations.

Qualifications
Required
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Automation, Information Systems, or a related field, or equivalent practical experience.
  • Minimum 1 year of relevant work experience.
  • Strong working knowledge of SQL and relational databases, including the ability to write and execute SQL queries for troubleshooting, data validation, and production issue investigation.
  • Experience troubleshooting software applications using logs, database records, transaction history, error messages, and diagnostic tools.
  • Experience supporting Windows-based applications and Windows Services.
  • Understanding of client/server architecture, system interfaces, networking concepts, and application-to-application communication.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Strong technical documentation skills, including the ability to create troubleshooting guides, SOPs, work instructions, and Knowledge Base articles.
  • Strong verbal and written communication skills and the ability to work effectively with Production, Engineering, IT, Software Development, and other cross-functional teams.
  • Ability to prioritize production support issues, document findings accurately, and recognize when an issue requires escalation.

Preferred
  • Experience supporting MES or other manufacturing software applications.
  • Experience with EAP and equipment-to-host integration.
  • Experience with SECS/GEM communication and troubleshooting.
  • Familiarity with RMS, FDC, WMS, equipment interfaces, barcode/label systems, or other factory automation applications.
  • Experience with Microsoft SQL Server and SSMS.
  • Experience troubleshooting integrations among equipment, EAP, MES, databases, and other manufacturing systems.
  • Basic C#/.NET, PowerShell, Python, or similar scripting/programming experience.
  • Experience developing standardized troubleshooting procedures or providing guidance to L1/Application Support Technicians.
  • Understanding of manufacturing operations and production support processes.
  • Mandarin Chinese proficiency is highly preferred.

Location & Work Environment
This position is full-time onsite and based in Sugar Land, Texas. This location has a combination of office, warehouse, and cleanroom manufacturing work environments.
Expected business hours are 9am to 6pm CT, Monday through Friday; however, this role may participate in after-hours or on-call support for critical production issues as required by manufacturing operations.
Why AOI?
In addition to competitive salary, AOI offers:
  • Flexible and competitive health (medical, dental, vision) plans offer employees options to meet individual and family needs
  • Employer matching on 401(k) deferrals
  • Generous PTO policy, with unused PTO payout at end of the year
  • Relocation packages available within the United States

Applied Optoelectronics, Inc. (AOI) is committed to providing equal opportunity in all of our employment practices, including hiring, placement, promotion, training, transfer and compensation, to all qualified applicants and employees without regard to race, color, national origin, citizenship, religion, sex, veteran status, age, disability, marital status, or any other category protected by State or U.S. Federal law. Moreover, we endeavor to treat our employees fairly.
We do not accept unsolicited proposals from third-party recruiters or agencies. Contacting hiring managers directly may result in disqualification of submissions.

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