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Telecom Support Engineer Jobs (NOW HIRING)

Hitachi

OSS Support Engineer

South Boston, VA

HITACHI ENERGY USA INC Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time ... Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business ...

Hitachi, Ltd.

OSS Support Engineer

South Boston, VA · On-site

HITACHI ENERGY USA INC Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time ... Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business ...

EC Source

Substation Telecom Engineer

$100.80K - $128.50K/yr

Engineer and support microwave radio communication systems for utility-grade networks * Ensure ... Troubleshoot faults in telecom and protection interfaces, ensuring minimal downtime * Collaborate ...

B+T Group

Telecom Civil Technician

Oklahoma City, OK · On-site

Support construction and installation of wireless tower infrastructure * Work around heavy ... B+T Group is a national leader in wireless engineering, telecom construction, and infrastructure ...

DFND Security

Telecom Wireless Engineer

Tampa, FL

Telecom Wireless Engineer - Power Utility Job Summary The Telecom Wireless Engineer is responsible ... Implementation & Deployment • Lead or support deployment of wireless infrastructure including ...

Robert Half

Telecom Engineer

San Ysidro, CA · On-site

$39.59 - $45.84/hr

We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This ...

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How much do telecom support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for telecom support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Support Engineer, and why are they important?

To thrive as a Telecom Support Engineer, you need a solid background in telecommunications principles, networking, and troubleshooting, often supported by a degree in engineering or related fields. Familiarity with industry-standard tools such as network analyzers, VoIP systems, and certifications like CCNA or CompTIA Network+ is typically required. Strong problem-solving abilities, effective communication, and customer service skills help you excel in resolving technical issues and collaborating with clients or team members. These skills are crucial to ensure reliable telecom services, minimize downtime, and maintain high customer satisfaction.

What are some common challenges Telecom Support Engineers face when working with clients, and how can they be addressed?

Telecom Support Engineers often encounter challenges such as troubleshooting complex network issues, managing multiple client requests simultaneously, and communicating technical information to non-technical users. To address these, it's important to develop strong problem-solving skills, prioritize tasks effectively, and cultivate clear communication. Collaborating closely with other technical teams and staying updated on new telecom technologies also helps resolve issues more efficiently and improves client satisfaction.

What are Telecom Support Engineers?

Telecom Support Engineers are professionals who provide technical assistance and troubleshooting for telecommunications systems, such as phone networks, internet services, and data transmission devices. They work with both hardware and software components, ensuring reliable communication services. Their duties include diagnosing issues, performing maintenance, and supporting customers or internal teams with telecom-related problems. Telecom Support Engineers may also assist in the installation and configuration of new telecom systems.

What is the difference between Telecom Support Engineer vs Network Support Technician?

AspectTelecom Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTelecom companies, service providersIT departments, telecom providers
ResponsibilitiesMaintaining telecom systems, troubleshooting voice/data servicesNetwork troubleshooting, hardware setup

The Telecom Support Engineer and Network Support Technician roles share certifications and work environments, focusing on network and telecom systems. The Telecom Support Engineer specializes in telecom-specific infrastructure and services, while the Network Support Technician handles broader network hardware and connectivity issues. Both roles are essential in supporting communication networks but differ in scope and focus.

More about Telecom Support Engineer jobs
What cities are hiring for Telecom Support Engineer jobs? Cities with the most Telecom Support Engineer job openings:
What job categories do people searching Telecom Support Engineer jobs look for? The top searched job categories for Telecom Support Engineer jobs are:
Telecom Support Engineer jobs near you
Infographic showing various Telecom Support Engineer job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 74% Part Time, and 2% Contract. Highlights an 45% Physical, and 55% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Principal Technical Support Engineer

Principal Technical Support Engineer

Automation Anywhere

San Jose, CA

Full-time

Posted 12 days ago

Job description

Company Description

Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 organizations use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally. For additional information, visit www.automationanywhere.com.

Job Description

       Roles and Responsibilities:

       Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.

       Total 11 to 15 years of work experience

       Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture)for an enterprise-class product.

       Minimum 4 years solid support or technical service delivery experience to global customers

       Well versed in enterprise product architecture.

       Ability to understand and articulate the customer requirement well

       Extremely customer focused and excellent at customer management

       Deal with ambiguity and resolve issues by leveraging the technical and product knowledge

       Be on top of the AA products, offerings and day to day business operations

       Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.

       Provide technical assistance to the team members and help to expedite resolution of customer issues

       Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.

       Participate in a technical discussion with customer

       Escalation management

       Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.

       Perform business consulting to propose a solution to meet organization's security practices.

       Conduct thorough analysis/consultation of customer's business requirement

Qualifications

 Requirements:

       Bachelor's degree in Information Technology, Computer Science or equivalent

       Proven working experience in Enterprise Application Technical support

       Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.

       Basic knowledge of Database, VB/Java scripting, Excel macros

       Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster

       Working knowledge of HADR

       Strong problem-solving and multi-tasking skills

       Excellent client-facing skills

       Excellent listening skills

       Excellent written and verbal communication skills

       Ability to speak and write clearly and accurately

       24 x 7 rotating shifts

Additional Information

All your information will be kept confidential according to EEO guidelines.

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